Troubleshooting; General Troubleshooting Procedures - Nortel Meridian Companion Installation And Maintenance Manual

Troubleshooting

General troubleshooting procedures

Main task
1. Diagnose the trouble.
2. Check how a feature is
being used.
3. Check that you can access
host switch features from
the Meridian Companion
system.
When evaluating malfunctions, it might be useful to refer to "Normal LED
behavior upon installation" on page 60.
To carry out general troubleshooting procedures, use the following table. These
procedures are most effective if you perform them in sequence.
Ask the users for information about
• the type of problem they have experienced (placing or
receiving calls, dropped calls or noise, or to problems with
a feature)
• how frequently the problems have occurred
• where the problems have occurred
• how many portables are affected
A problem may have been reported because of a
misunderstanding about how a feature works. Confirm that
the person who reported the problem understands the
intended use and operation of all features in question.
To verify if the access lines have been programmed correctly,
try the host switch features on two or more portables.
Steps to follow
Meridian Companion Installation and Maintenance Guide
Page 163 of 206