Transceiver Module Does Not Support Digital Diagnosis; Symptom; Troubleshooting Flowchart; Solution - H3C S6805 Series Troubleshooting Manual

If the vendor name field does not display H3C, replace the transceiver module with an H3C

transceiver module.
If the vendor name field displays H3C, perform the following tasks:

−
−
2. If the issue persists, contact H3C Support.
Transceiver module does not support digital
diagnosis

Symptom

The output from the display transceiver diagnosis interface command shows that the transceiver
module does not support the digital diagnosis function.
<Sysname> display transceiver diagnosis interface twenty-fivegige 1/0/1
The transceiver does not support this function.

Troubleshooting flowchart

Figure 10 Troubleshooting digital diagnosis failure on a transceiver module
System prompted that the
transceiver module does not
support digital diagnosis
H3C transceiver module?
Yes
Transceiver module
Supports digital diagnosis?
Yes
Contact the support

Solution

To resolve the issue:
1. Verify that the transceiver module is an H3C transceiver module:
Execute the display transceiver interface command to view the vendor name of the
transceiver module.
If the vendor name field does not display H3C, replace the transceiver module with an H3C

transceiver module.
Execute the display hardware internal transceiver register interface command in
probe view to save the transceiver module information.
Provide the information to H3C Support to verify that the transceiver module is an H3C
transceiver module. If it is not, replace it with an H3C transceiver module.
No
No
Replace it with an H3C
transceiver module
29
Yes
Resolved?
No
End