Questions And Answers - Sonova Phonak TV Connector User Manual

5.2 Questions and answers

A summary of frequently asked questions and answers:
Causes
I don't hear any sound although the TV is switched on and
connected to the TV Connector
No audio input available at
the TV Connector (indicator
light is solid red or blinking
red).
The indicator light is solid green but I cannot hear the TV
The TV Connector is not
connected to the hearing
aids.
20
What to do
Check if the optical cable
(Toslink) or 3.5mm
(analog) is inserted into
the TV Connector and the
audio source properly.
Check that the audio cable is
inserted at the audio output
of the audio source (e.g. TV).
Blinking red, wrong audio
input format (Dolby or DTS)
from the audio source (e.g.
TV). Switch to Stereo (PCM)
audio format in the audio
settings of your source (e.g.
TV).
Connect your hearing aids as
described in chapter 3.5