Sonova Phonak Roger NeckLoop 02 User Manual
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Sonova Phonak Roger NeckLoop 02 User Manual

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Roger NeckLoop
User Guide

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Summary of Contents for Sonova Phonak Roger NeckLoop 02

  • Page 1 Roger NeckLoop User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Getting to know your Roger NeckLoop 2.1 Compatibility 2.2 Device description 2.3 Accessories included 2.4 LED and display icons 3. Getting started 3.1 Charging 3.2 Wearing 3.3 Connecting to a Roger microphone 3.4 Adjusting the volume 4.
  • Page 3 7. Compliance information 8. Information and explanation of symbols 9. Important safety information 9.1 Hazard warnings 9.2 Product safety information 9.3 Other important information 10. Care and maintenance 11. Service and warranty 11.1 Local warranty 11.2 International warranty 11.3 Warranty limitation...
  • Page 4 This user guide is valid for: Wireless models CE mark applied Roger NeckLoop (02) 2020 Roger NeckLoop (03) 2020...

  • Page 5: Welcome

    1. Welcome Congratulations on choosing Roger NeckLoop from Phonak. Roger NeckLoop is an easy-to-use and affordable Roger™ receiver suitable for use with any hearing aid or sound processor featuring a T-coil (from Phonak or any other manufacturer). Roger NeckLoop is compatible with Roger microphones from Phonak.

  • Page 6: Getting To Know Your Roger Neckloop

    2. Getting to know your Roger NeckLoop Your hearing solution consists of three main elements: Roger NeckLoop, your hearing aid/sound processor and a Roger microphone. The Roger microphone transmits the talker’s voice wirelessly to your hearing aid/sound processor via the Roger NeckLoop.
  • Page 7 Listener Talker Using hearing aids Using Roger microphone and Roger NeckLoop...

  • Page 8: Device Description

    2.2 Device description 1 Display 2 Battery level indicator 3 Sockets for detachable neck loop 4 On/off button 5 Volume control buttons 6 Volume limiter button 7 Headphone socket 8 USB C socket...

  • Page 9: Accessories Included

    2.3 Accessories included Inductive neck loop (part no. 043-4002-1) USB cable External power supply (part no. 043-3093) (part no. 075-0020-xx)

  • Page 10: Led And Display Icons

    2.4 LED and display icons Operation Display and battery Roger NeckLoop has level indicator are lit been switched on and is for a few seconds. ready for use. Connect icon shows in Roger microphone is display. successfully connected to Roger NeckLoop. Disconnect icon shows No transmitter is connected, or the...
  • Page 11 Volume Volume level is shown Press volume button from minimum to (+/-) to adjust volume maximum (filled bar) step by step up or down. The volume limiter is Volume cannot be active. increased beyond the horizontal line. USB port Note icon shows in Roger NeckLoop is the display.
  • Page 12 Battery status 4 of 4 LED bars solid Battery capacity is green. 81-100%. 1 of 4 LED bars solid Battery capacity is green. 5-20%. 1 red LED bar blinking. Battery capacity is + crossed battery icon < 5%. Charge the blinking in display.
  • Page 13 Charging Icon appears in display Roger NeckLoop is for 3 seconds, and connected to the then disappears. charger and is being charged. 1 LED bar blinking The battery is <20% green. charged. 2 LED bars solid green The battery is 56-80% charged.

  • Page 14: Getting Started

    3. Getting started 3.1 Charging Fully charge Roger NeckLoop before using it the first time. Using the charger Plug the smaller end (USB C) of the charging cable into your Roger NeckLoop. Plug the larger end (USB A) of the charging cable into the external power supply.
  • Page 15 Charging via computer Plug the smaller end (USB C) of the charging cable into your Roger NeckLoop. Plug the larger end (USB A) of the charging cable into the USB port on your computer.
  • Page 16 With the supplied charger, Roger NeckLoop is: • 80% charged after 1 hour • 100% charged after 3 hours • Once fully charged, Roger NeckLoop can be used for 10 hours or more.

  • Page 17: Wearing

    3.2 Wearing Attach one end of the inductive neck loop in the socket on top of the Roger NeckLoop. Place the loop around your neck and attach the other end of the loop to the other socket.

  • Page 18: Connecting To A Roger Microphone

    3.3 Connecting to a Roger microphone Turn on your Roger microphone. Switch your hearing aid/sound processor to the T-coil program. It may be necessary to contact your hearing care professional to enable the T-coil program in your hearing aid/sound processor.
  • Page 19 Hold Roger NeckLoop within 10 cm / 4 inches of your Roger microphone. Press briefly the ‘Connect‘ button on the Roger microphone. See the user guide for your Roger microphone. Successful connection is indicated in the display. Max 10 cm / 4 inches Connecting is only required the first time you use Roger NeckLoop.

  • Page 20: Adjusting The Volume

    3.4 Adjusting the volume Use the volume buttons to adjust the volume to a comfortable level. Volume up Volume down...

  • Page 21: Using Usb For Audio

    4. Using USB for audio Roger NeckLoop can be connected to a compatible computer or smart device with USB cable to listen to, or record audio transmitted from a Roger microphone. Connect Roger NeckLoop to the smart device or computer with a USB cable. A battery icon will appear for 3 seconds in the display.
  • Page 22 Please refer to the user guide for the smart device or computer for correct settings and compatiblity information.

  • Page 23: Checking Receiver Functionality

    5. Checking receiver functionality (for hearing care professionals) 5.1 Connecting headphones Headphones can be used to monitor the audio. To benefit from maximum hearing comfort, use the official Roger NeckLoop headphones. Plug the headphones into the headphone socket. Turn Roger NeckLoop on. Put on the headphones.

  • Page 24: Setting Maximum Volume

    The neck loop output is automatically switched off when • the headphones are attached (to save battery power). • The volume will always start at a safe level. Use the volume control to increase or decrease the volume (see page 20) if needed.
  • Page 25 The volume can now not be increased beyond the vertical bar in the display. To remove the volume limit repeat step 2.

  • Page 26: Troubleshooting

    6. Troubleshooting Problem Causes I cannot switch on the Roger The battery is empty. NeckLoop. I cannot hear sound from the One or all devices are switched off. Roger microphone. The T-coil in the hearing instrument is not activated. Roger NeckLoop is not connected to your Roger microphone.
  • Page 27 Solutions Charge your Roger receiver for at least four hours. Make sure all devices (Roger NeckLoop, Roger microphone, hearing aids) are turned on and fully operational. Switch your hearing aids to the T-coil program. Connect Roger NeckLoop with your Roger microphone by pressing ‘Connect’...
  • Page 28 Problem Causes The signal is interrupted Roger NeckLoop is too far away during audio streaming. from the Roger microphone. Roger NeckLoop is shielded by an obstacle (e.g. human body) The sound of Roger NeckLoop Electromagnetic fields from other is bad. equipment may create an audible hum through the T-coil of your hearing instruments.
  • Page 29 Solutions Move closer to the Roger microphone to be within its operating range. Adjust the device orientation and make sure you are in line of sight to the Roger microphone. Move away from electronic equipment until the hum stops. Make sure the Roger microphone is worn as indicated in its User Guide.

  • Page 30: Compliance Information

    7. Compliance information Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Device Regulation 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be...
  • Page 31 FCC ID: KWCRX23 2262A-RX23 R 202-SMI050 In compliance with Regulation (EU) 2017/1354, authorization for frequency use requirements in the countries as shown on the pictogram below: Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause interference, and...
  • Page 32 Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device. Notice 3: The device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 33 – Reorient or relocate the receiving antenna. – Increase the separation between the device and receiver. – Connect the device into an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help.
  • Page 34 Diligent and routine care of your device contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective product.
  • Page 35 For more information regarding features, benefits, setup, use and maintenance or repairs of your accessories – contact your hearing care professional or manufacturer representative. Additional information can be found in the Data Sheet of your product. For any information regarding the repair service of the hearing aid accessories please contact the hearing care professional.
  • Page 36 Intended use: Neck loop receivers are intended to provide access to an external sound source. Indication: Neck loop receivers do not provide a therapeutic or diagnostic function. The therapeutic function is solely provided by the parent medical device (e.g. hearing aid or cochlea implant), which receives and further processes the inductive signal provided by the neck loop.
  • Page 37 Technical specifications RF parameters Operating frequency <9 kHz 2.4 GHz Max. output power 120 dBuA/m at 10 m 2 mW Compliance with emission and immunity standards Emission standards Interference voltage EN 55011:2016 (CISPR11:2016/AMD1:2016) and radiated RF Group 1, Class B emissions Immunity standards Electrostatic...
  • Page 38 Fast electric EN 61000-4-4:2012 (IEC 61000-4-4:2012) transients (Burst) (Test Levels: ±2 kV AC ports, ±1 kV Signal ports) Surges EN 61000-4-5:2014 (IEC 61000-4-5:2014) (Test Levels: ±1 kV L-N) Radio frequency EN 61000-4-6:2014 (IEC 61000-4-6:2013) common mode (Frequencies: 0.15-80 MHz; Test levels: 10 V, Modulation 1kHz, 80%AM) Magnetic fields EN 61000-4-8:2010 (IEC 61000-4-8:2009)

  • Page 39: Information And Explanation Of Symbols

    Roger NeckLoop. Toggle through the information shown in the display by pressing the volume down button. With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Device Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU.
  • Page 40 This symbol indicates that the user guide contains important information and must be read before using the product. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide. Important information for handling and product safety.
  • Page 41 Humidity transport and storage: <85% (non-condensing). Humidity operation: <80% (non-condensing). Atmospheric pressure during transport, storage and operation: 700 hPa to 1060 hPa. Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates date of manufacture. YYYY-MM-DD Packaging can be recycled.
  • Page 42 This symbol on the product or its packaging means that it should not be disposed of with your other household waste. It is your responsibility to dispose of your waste equipment separately from the municipal waste stream. The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health.

  • Page 43: Important Safety Information

    9. Important safety information Please read the information on the following pages before using your Phonak Roger NeckLoop. 9.1 Hazard warnings Persons with pacemakers or other medical devices should ALWAYS consult their physician, the manu-facturer of their device BEFORE using the neckloop receiver.
  • Page 44 Changes or modifications to the device that were not explicitly approved by Sonova are not permitted. Such changes may damage your ear or the device. Do not use the device in explosive areas (mines or...
  • Page 45 Use of accessories, transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electro- magnetic immunity of this equipment and result in improper operation. Other headphones than those supplied by Phonak may exceed harmful sound pressure levels.

  • Page 46: Product Safety Information

    Portable RF communications equipment periphals such as antenna cables and external antennas should be used no closer than 30 cm (12 inches) to any part of the Roger NeckLoop including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result. 9.2 Product safety information Roger NeckLoop is suitable for the home healthcare environment.

  • Page 47: Other Important Information

    9.3 Other important information High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the Roger NeckLoop‘s operating range. Roger NeckLoop collects and stores internal technical data. This data may be read by a hearing care professional in order to check the device, as well as to help you use your device correctly.

  • Page 48: Care And Maintenance

    10. Care and maintenance Cleaning of the device Using a dry lint-free cloth is the preferred method for cleaning. If necessary, the surface can be cleaned with mild soapy water. However, the cloth should be damp and not dripping wet to prevent moisture from entering the device.

  • Page 49: Service And Warranty

    11. Service and warranty 11.1 Local warranty Please ask the hearing care professional, where you purchased your devices, about the terms of the local warranty. 11.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects.

  • Page 50: Warranty Limitation

    11.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not cover any services performed by a hearing care professional in his/her office.
  • Page 51 Notes...
  • Page 52 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com Sonova Deutschland GmbH Max-Eyth-Str. 20 70736 Fellbach-Oeffingen Germany...

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