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Phonak Sky
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User Guide
Phonak Sky L-M/L-M Trial
Phonak Sky L-SP/L-SP Trial

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Summary of Contents for Sonova Phonak Sky L-M

  • Page 1 Phonak Sky ™ User Guide Phonak Sky L-M/L-M Trial Phonak Sky L-SP/L-SP Trial...
  • Page 2 Hearing aid models Battery size Phonak Sky L50-SP Sky L-M (L90/L70/L50/L30) Phonak Sky L30-M Sky L-SP (L90/L70/L50/L30) Phonak Sky L30-SP Sky L-M Trial Phonak Sky L-M Trial Sky L-SP Trial Phonak Sky L-SP Trial Earpieces Classic earmold Universal eartip Dome SlimTip...
  • Page 3: Table Of Contents

    Contents Your hearing aids have been developed by Phonak – Your hearing aid a world leader in hearing solutions based in Zurich, Quick guide Switzerland. Parts of the hearing aid These premium products are the result of decades of Instructions for using the hearing aid research and expertise and are designed with your Left and right hearing aid markings well-being in mind.
  • Page 4: Quick Guide

    1. Quick guide Changing batteries Further information 13. myPhonak Junior app overview 14. Roger™ overview 15. Listening in public places 16. Environmental conditions 17. Care and maintenance 18. Exchanging the earpiece 19. Exchanging the earwax protection of your SlimTip 45 Remove the Open the Place battery in...
  • Page 5: Parts Of The Hearing Aid

    2. Parts of the hearing aid On/O The following pages show the hearing aid model and compatible earpieces described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 3 • Comparing your earpiece and your hearing aid with the For tamper-proof battery doors refer to chapter 5.2.
  • Page 6: Left And Right Hearing Aid Markings

    3. Left and right hearing aid markings Sky L with a classic earmold* There is a blue or red marking on the hearing aid to indicate if it is a left or right hearing aid. Hook / sound outlet Multi-function button with indicator light Classic earmold...
  • Page 7: On/O

    4. On/O 5. Batteries The battery door is also the on/o switch. To open 5.1 Insert battery with a standard battery door tamper-proof battery doors, refer to chapter 5.2. Closed battery door = hearing aid is on Remove the Open the Place battery in sticker from battery door.
  • Page 8 Low power: you will hear two beeps and you will see a continuous green blinking light (if activated) when the 5.2 Insert battery with a tamper-proof battery door battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the This hearing aid can be tted with a tamper-proof battery hearing aid settings and battery).
  • Page 9: Putting On The Hearing Aid

    6. Putting on the hearing aid Inserting the battery 6.1 Putting on the hearing aid with classic earmold Remove the sticker from the new battery and wait Take the earmold up to your ear for 2 minutes. and place the ear canal part into your ear canal.
  • Page 10: Removing The Hearing Aid

    7. Removing the hearing aid 6.2 Putting on the hearing aid with dome, 7.1 Removing the hearing aid with SlimTip or universal eartip classic earmold Place the hearing aid behind Lift the hearing aid above the your ear. upper part of your ear. Grab the earmold with your ngers Insert the earpiece into your and gently remove it.
  • Page 11: Multi-Function Button With Indicator Light

    8. Multi-function button with indicator light 7.2 Removing the hearing aid with dome, The multi-function button has several functions. SlimTip or universal eartip It functions as a volume control and/or a program Pull on the bend of the tube change depending on the and remove the hearing aid hearing aid programming.
  • Page 12: Connectivity Overview

    9. Connectivity overview Your hearing care professional can activate/deactivate the The illustration below shows the connectivity options indicator light in di erent ways. available for your hearing aid. The complete list of the hearing aid status alerts is shown Bluetooth® enabled below.
  • Page 13: Initial Pairing

    10. Initial pairing 10.1 Initial pairing to a Bluetooth® enabled device Your device shows a list of Bluetooth® enabled devices. It is only necessary to perform the pairing procedure Select the hearing aid from the list to simultaneously pair once with each device featuring Bluetooth® wireless both hearing aids.
  • Page 14: Phone Calls

    11. Phone calls 10.2 Connecting to the device Your hearing aid connects directly with Bluetooth® enabled phones. When paired and connected to your After being paired to your device, your hearing aid will phone, you will hear noti cations and the caller’s voice automatically connect again when switched on.
  • Page 15 11.1 Making a call 11.2 Accepting a call Enter the phone number and press the dial button. When receiving a call, an incoming-call noti cation will You will hear the dialing tone through your hearing aid. be heard in the hearing aid. Your voice is picked up by the hearing aid microphones and transmitted to the phone.
  • Page 16 11.3 Ending a call 11.4 Rejecting a call A call can be ended by a long press on the upper or lower An incoming call can be rejected by a long press on part of the multi-function button on the hearing aid the upper or lower part of the multi-function button (more than 2 seconds) or directly on your phone.
  • Page 17: Flight Mode

    12. Flight mode Your hearing aid operates between 2.4 GHz–2.48 GHz In ight mode, your hearing aid cannot connect directly frequency range. When ying some operators require all to your phone. devices to be switched into ight mode. Entering ight mode will not disable normal hearing aid functionality, 12.2 Exit ight mode only the Bluetooth®...
  • Page 18: Myphonak Junior App Overview

    13. myPhonak Junior app overview 14. Roger™ overview Experience the hearing performance of Roger™ To learn more about myPhonak Junior app, Roger™ is an intelligent wireless technology that please visit the webpage transmits speech directly to hearing aids, helping to www.phonak.com/junior-ug overcome distance and noise.
  • Page 19: Listening In Public Places

    15. Listening in public places 16. Environmental conditions The product is designed such that it functions without Your hearing aid has a telecoil option that problems or restrictions if used as intended, unless can help you hear in various public places otherwise noted in this user guide.
  • Page 20: Care And Maintenance

    Sonova AG will provide a minimum of a ve year repair If the device has been subject to storage and transport service period after the respective hearing aid and...
  • Page 21 Daily When you are not using your hearing aid, leave the Inspect the earpiece and tube for earwax and moisture battery door open so that any moisture can evaporate. deposit. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, Make sure that you always completely dry your hearing etc.
  • Page 22: Exchanging The Earpiece

    18. Exchanging the earpiece 18.1 Removing the earpiece from the SlimTube Your hearing aid is tted with an earpiece, which can be a dome, an earmold, a SlimTip or a universal eartip. Please check the earpiece regularly and exchange or clean Remove the earpiece from the it if it looks dirty or if the hearing aid volume or sound SlimTube by holding the SlimTube...
  • Page 23: Exchanging The Earwax Protection Of Your Slimtip

    19. Exchanging the earwax protection of your SlimTip 18.2 Attaching the earpiece to the SlimTube Hold the SlimTube in one hand Insert the removal side of the and the earpiece in the other. exchange tool into the used earwax protector. The shaft of the holder should touch the rim of the earwax protector.
  • Page 24: Service And Warranty

    International warranty tool straight into the hole of the Sonova AG o ers a one year limited international SlimTip until the outer ring is warranty, valid from the date of purchase. This perfectly aligned.
  • Page 25: Compliance Information

    Declaration of Conformity for the hearing aid This warranty does not cover damage from improper Hereby Sonova AG declares that this product meets the handling or care, exposure to chemicals or undue stress. requirements of the Medical Devices Regulation (EU) Damage caused by third parties or non-authorized service centers renders the warranty null and void.
  • Page 26 Phonak Sky L-SP (L90/L70/L50/L30) Notice 2: Phonak Sky L-SP Trial Changes or modi cations made to this device not expressly approved by Sonova AG may void the FCC FCC ID: KWC-ARNESP Canada IC: 2262A-ARNESP authorization to operate this device.
  • Page 27 no guarantee that interference will not occur in a Electromagnetic emissions particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user Manufacturer’s Declaration: The hearing aids are intended is encouraged to try to correct the interference by one or for use in the electromagnetic environments listed below.
  • Page 28 Electromagnetic immunity Immunity IEC60601-1-2 Compliance Level Immunity IEC60601-1-2 Compliance Level Test Test Level Test Test Level Electrostatic +/- 8 kV contact +/- 8 kV contact Rated power Discharge frequency +/- 2 kV , +/- 4 kV, +/- 2 kV , +/- 4 kV, 30 A/m 30 A/m (ESD) IEC...
  • Page 29: Information And Description Of Symbols

    22. Information and description of symbols With the CE symbol, Sonova AG con rms Indicates the date when the medical device that this product – including accessories – was manufactured. meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as Indicates the Authorized representative in the Radio Equipment Directive 2014/53/EU.
  • Page 30 Bluetooth product safety. SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks This symbol confers that the electromagnetic and trade names are those of their respective interference from the device is under limits owners.
  • Page 31 This symbol indicates that electronic During transportation keep dry. instructions for use are available. Ingress Protection Rating. IP68 rating The symbol with the crossed-out garbage bin indicates that the hearing aid is water and is to make you aware that this hearing aid as dust resistant.
  • Page 32: Troubleshooting

    23. Troubleshooting Cause Possible remedy Cause Possible remedy Issue: Hearing aid whistles Issue: Hearing aid not functioning (no ampli cation) Hearing aid not inserted Clean earpiece Earpiece blocked Insert hearing aid correctly (chapter 6) correctly into ear (chapter 17) Press the lower part of the multi-function Hearing aid switched o Cerumen in ear canal Contact your hearing care professional...
  • Page 33 Cause Possible remedy Issue: Indicator light not blinking If the problem persists, contact your hearing care Dead battery Change battery (chapter 5) professional for assistance. Battery not insterted Insert battery correctly (chapter 5) correctly Please check https://www.phonak.com/com/en/support.html for further information. Indicator light not Contact your hearing care professional activated...
  • Page 34: Important Safety Information

    24. Important safety information Please read the relevant safety information and Intended medical indication limitations-of-use information on the following pages General clinical indication for the use of hearing aids is: before using your hearing aid. Presence of hearing loss: • Unilateral or bilateral Intended use •...
  • Page 35 • Evidence of active or chronic middle or outer ear The primary criteria for the referral of a patient for a pathology, chronic drainage or discharge, evidence of medical or other specialist opinion and / or treatment chronic in ammation are as follows: •...
  • Page 36 The hearing care professional may decide that referral is The hearing aid is suitable for the home healthcare not appropriate or in the best interests of the patient environment and due to their portability it may happen that when the following applies: it is used in professional healthcare facility environment like •...
  • Page 37 Changes or modi cations to the hearing aid that were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the hearing aid. Do not use the hearing aids in explosive areas (mines...
  • Page 38 The following is only applicable for persons with active Hearing programs in the directional microphone mode reduce implantable medical devices (i.e. pacemakers, de brillators, etc.): background noises. Please be aware that warning signals or Keep the hearing aid at least 15 cm (6 inches) away from noises coming from behind, e.
  • Page 39 Avoid strong physical impacts to the ear when wearing The majority of hearing aid users have a hearing loss for which a hearing aid with customized earpiece. The stability of a deterioration in hearing is not to be expected with regular customized earpieces is designed for normal use.
  • Page 40 24.2 Information on product safety The hearing aid is a small device containing small parts that could be swallowed, inhaled or cause damage to soft tissue (e.g., eyes). If swallowed, inhaled, or inserted into soft tissue These hearing aids are water resistant and not waterproof. consult a physician or hospital immediately as the hearing They are designed to withstand normal activities and aid or its small parts can cause choking, aspiration, or soft...
  • Page 41 When you are not using your hearing aid, leave the battery Do not use your hearing aid in areas where electronic door open so that any moisture can evaporate. Make sure that equipment is prohibited. you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place.
  • Page 42 Notes Notes...
  • Page 43 Your hearing care professional: Australian Sponsor: Sonova Deutschland GmbH Sonova Australia Pty Ltd Max-Eyth-Strasse 20 12 Inglewood Place, 70736 Fellbach-Oe ngen Norwest NSW 2153 Germany Australia Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

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