Lorex LW2020 Series Frequently Asked Questions Manual

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LW2020 / LW2030 Series - LIVE Connect
Frequently Asked Questions
Q: I have Skype™. Why do I need to create a Skype account for the
Gateway?
A: The Gateway requires its own Skype account so you can access it from your personal Skype
account. Create a Skype account for the Gateway (See "Setting up the Gateway" on page 18 of the
User's Guide for instructions). Then, sign into it and add your personal Skype account to its
Contacts. When you sign back into your personal Skype account, you can access the cameras by
calling the Gateway—just like calling any one of your Skype contacts.
Q: Why don't I get a picture when I make a Skype Video Call to the
Gateway?
A: Use the standard Call button in Skype, rather than Video Call, to call the Gateway and access
your cameras.
Q: How long does it take to connect via Skype?
A: Depending on the speed of your Internet connection, it usually takes between 15 and 25
seconds to initiate your call and start streaming video from the camera.
Q: Why are my Skype calls to the Gateway getting disconnected?
A: Connecting to the Gateway using Skype requires a constant Internet connection. If the
connection is interrupted, the call to the Gateway may be disconnected. This can happen in areas
where the signal strength to your wireless or mobile network is weak.
If Skype calls to the Gateway are being disconnected on your iPhone or iPad, ensure your iPhone
or iPad is running the latest version of iOS and Skype available.
If Skype calls to the Gateway are being disconnected on your home wireless network, it may be
because the digital wireless signal from the Gateway and cameras is colliding with the signal
from your wireless router. The solution to this is to disable auto-channel scanning on your
wireless router and lock the router to a single channel. See the end of this FAQ for an example
illustration of how to do this.
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Copyright 2012 Lorex Technology
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