Siemens CIM Operating Manual page 121

Problem
Wrong time and/or date
on the CIM
LOGO! V8.3 BM cannot
connect to CIM with
Modbus
LOGO! V8.3 BM cannot
connect to AWS Cloud
through CIM
Cellular module
When your CIM cannot send SMS or access the Internet, please log into the CIM web-based
configuration and check the cellular status in Cellular & GNSS -> Cellular Status.
Item Status
Cellular Data Disabled
Cellular Mod- No Cellular
ule Module
SIM card Not Detected
(still detect-
ing ...)
SIM card Need PIN
Code
Network Not regis-
Register Sta- tered
tus
CIM
Operating Manual, 11/2022, A5E51250518-AC
Possible cause
You don't set the sync time source or the
sync source is not available.
S7 is disabled for BM.
CIM cannot access to the Internet.
S7 is disabled for BM.
Possible Reasons
Cellular Data is disabled.
• The cellular module is not
inserted correctly in CIM
• CIM doesn't support the
cellular module
• The SIM card is not in-
serted correctly in CIM
The SIM card is set to require
a personal identification
number (PIN).
The Antenna is not connect-
ed correctly to CIM.
Network quality is poor.
The SIM card account is in
arrears.
Possible remedy
Set the sync time source and make sure the source is
available.
• If you select GNSS as the sync source, make sure
the GNSS antenna works properly.
• If you select NTP server as the sync source, make
sure the NTP server is available and the network
works well.
Enable S7 connection for BM when you build Mod-
bus TCP with CIM.
Enable S7 connection when LOGO! V8.3 BM con-
nects to AWS Cloud through CIM.
Possible remedy
Enable the Cellular data on in
the page Cellular Settings.
Contact the carrier of the SIM
card for the PIN. Go to Cellu-
lar & GNSS ->Cellular Status,
and enter the correct PIN.
Check the Antenna connec-
tion.
Top up the account.
Technical support
A.2 Troubleshooting
Remarks
If the "Cellular Module" dis-
plays the correct name, you
need also check the "Cellular
Module Revision" and
whether the type of cellular
module is supported in your
country or region.
CIM does not support the
Hot-plugging of SIM card or
cellular module.
Entering wrong PIN codes
may block the SIM card. If
the SIM card is locked, con-
tact your provider to unlock
it.
Note: If SIM card is in arrears,
and you still cannot access to
the Internet after topping up,
restart the cellular module.
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