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To change the dial prefix in Windows Terminal, select Settings,
Modem Commands. To change it in Windows 95 HyperTerminal,
select Call, Connect from the menu bar, click Dialing Properties, and
type 9 in the local and long distance boxes in How I Dial from This
Location.
•
If the modem reports NO ANSWER , the other system has failed to go
off-hook, or you might have dialed a wrong number. Check the
number.
•
If the modem reports NO CARRIER , the phone was answered at the
other end, but no connection was made. You might have dialed a
wrong number, and a person answered instead of a computer, or you
might have dialed the correct number but the other computer or
software was turned off or faulty. Check the number and try again, or
try calling another system to make sure your modem is working. Also,
try calling the number on your telephone. If you hear harsh sounds,
then another modem is answering the call, and the modems may be
having problems negotiating because of modem incompatibilities or
line noise. Try connecting at a lower speed.
The Modem Disconnects While Online
•
If you have call waiting on the same phone line as your modem, it may
interrupt your connection when someone tries to call you. If you have
call waiting, disable it before each call. In most telephone areas, you
can disable call waiting by preceding the telephone number with *70
(check with your local telephone company).
You can automatically disable call waiting by including the disabling
code in the modem's dial prefix (e.g., ATDT*70,—note the comma,
which inserts a pause before the number is dialed). To change the
dial prefix in Windows Terminal, select Settings, Modem Commands.
To change it in Windows 95 HyperTerminal, select Call, Connect from
the menu bar, click Dialing Properties, check This Location has Call
Waiting, and select the correct code for your phone service.
•
If you have extension phones on the same line as your modem, you
Chapter 5 - Troubleshooting
57
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