1. Manuals
  2. Brands
  3. Multitech Manuals
  4. Modem
  5. MT3400ZLX
  6. Owner's manual

Multitech MT3400ZLX Owner's Manual

Multi-tech multimobile mt3400zlx modems: user guide
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Model MT3400ZLX
Owner's Manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MT3400ZLX and is the answer not in the manual?

Questions and answers

Related Manuals for Multitech MT3400ZLX

Summary of Contents for Multitech MT3400ZLX

  • Page 1 Model MT3400ZLX Owner’s Manual...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Chapter 2 - Installation Quick Start Introduction ... 9 Safety Warnings ... 9 Installing The MT3400ZLX Card ... 10 Working With Windows 95 ... 11 Using the .INF File in the Bundled Diskette ... 12 Installing under Windows NT 4.0 ... 13 Using the Standard Modem Type (for 28,800 model) ...
  • Page 4 S-Registers (ATSn=x) ... 26 Result Codes ... 31 Chapter 4 - Troubleshooting Introduction ... 33 No response to AT commands ... 33 The modem does not execute the command line ... 33 The modem does not give a response after an AT command was executed ...
  • Page 5 Tech Support ... 43 Recording Modem Information ... 43 Service ... 44 About the Multi-Tech BBS ... 45 How to Use the Multi-Tech BBS ... 45 About CompuServe/Internet ... 46 About the Multi-Tech Fax-Back System ... 47 Appendix A - Specifications Data: ...

  • Page 6: Chapter 1 - Introduction And Description

    About This Manual This manual explains how to install and use your MT3400ZLX Fax/Modem card. This chapter offers an overview of the MT3400ZLX. It includes a product overview, specifications and features , systems requirements and ship kit contents. About This Product...

  • Page 7: Specifications

    Specifications PC Card Interface PCMCIA Type II Dimensions 3.37” X 2.128” X 0.197” (85.6 mm X 54 mm X 5 mm) Weight 1.225 oz. (35 g) Power +5V ±5%, @220mA Power Consumption Sleep Mode: 400mW (80 mA) Operating Mode: 750mW (150 mA) Cable and Connector one 15-pin detachable connector (to PC card) and one RJ-11 plug for modem PSTN...

  • Page 8: Features

    RJ11 jack for connecting to a phone receptacle • Data and/or Fax communications software Ship Kit Contents Your MT3400ZLX is shipped from the factory with the following: • an MT3400ZLX PCMCIA Fax/Modem Card • Phone cord with RJ-11 plug •...

  • Page 9: Chapter 2 - Installation Quick Start

    Chapter 2 - Installation Quick Start Introduction This chapter describes how to install your MT3400ZLX and quick start in Windows 95 and WindowsNT environment. Proceed to the section that covers your computer’s operating system. Safety Warnings Never install telephone wiring during a lightning storm.

  • Page 10: Installing The Mt3400Zlx Card

    MT3400ZLX Owner’s Manual Installing The MT3400ZLX Card Insert the MT3400ZLX into the computer’s PCMCIA slot with the 68-pin connector facing the PCMCIA slot and the label facing up and slide the card into the slot. Plug the 15 pin connector with the RJ-11 telephone cable into the 15 pin socket of the PC card;...

  • Page 11: Working With Windows 95

    Click OK button. Connect the MT3400ZLX interface cable and connect the RJ-11 plug to the telephone line outlet. Restart Windows 95; your MT3400ZLX is now ready to go. * Insert your MT3400ZLX before running any communication program. Figure 2-2. Windows 95 “Add New Hardware”...

  • Page 12: Using The .Inf File In The Bundled Diskette

    In New Hardware Found dialog box, select Driver from disk provided by hardware manufacturer , and click OK. Enter the path A:\ , and insert the MT3400ZLX .INF file disk. Windows 95 will install the modem .INF file automatically. Connect the MT3400ZLX interface cable and connect the RJ-11 plug to the telephone line outlet.

  • Page 13: Installing Under Windows Nt 4.0

    Using the Standard Modem Type (for 28,800 model) No .INF file is needed with this method. Proceed as follows: Make sure the MT3400ZLX card is plugged into the PCMCIA slot. Run Windows NT 4.0. Double click the Modem icon in Control Panel.

  • Page 14: Using The .Inf File In The Bundled Diskette

    Press Change button to change the modem type. Press Have Disk... button. Insert the .INF file disk (bundled with the MT3400ZLX) into the floppy drive. Enter the path (e.g., A:\) and press OK button. Press OK to install the modem. 10. Press the Finish button.

  • Page 15: Chapter 3 - At Commands, S-Registers And Result Codes

    3 - AT Commands, S-Registers and Result Codes Chapter 3 - AT Commands, S-Registers and Result Codes Introduction This chapter describes how to use MT3400ZLX AT commands, S-Registers and Result Codes. How To Use AT Commands Usually, your fax and data comm software controls the modem for you.

  • Page 16: Basic At Commands

    MT3400ZLX Owner’s Manual For example, type: ATH0<Enter> to hang up the modem connection, or AT&K3<Enter> to enable bi-directional CTS/ RTS hardware flow control. Most of the AT commands can be entered in “strings” (i.e., on the same command line) without spaces between the individual commands.
  • Page 17 3 - AT Commands, S-Registers and Result Codes Command B16 * * Factory default setting Options Function & Description Select Bell 212A for 1200 bps connection and Bell 103 for 300 bps Deselect s V.23 reverse channel Same as B2 Selects V.21 when the modem is at 300 bps.
  • Page 18 MT3400ZLX Owner’s Manual Command M1 * N1 * O3 to O14 Q0 * * Factory default setting Options Function & Description Echo disabled Echo enabled Switch-hook control Modem goes on-hook Modem goes off-hook Speaker control Speaker always off Speaker on until carrier present...
  • Page 19 3 - AT Commands, S-Registers and Result Codes Command V1 * W0 * X4 * * Factory default setting Options Function & Description Enable tone dialing Result code form Display result code in numeric form (see also the result code options table) Display result code in verbose form Select extended result codes CONNECT result code reports DTE...

  • Page 20: At& (Ampersand) Commands

    MT3400ZLX Owner’s Manual AT& (Ampersand) Commands Command &Bn &B1 * &B2 &Cn &C0 &C1 * &Dn &D0 &D1 &D2 * &D3 &F &Gn &G0 * &G1 &G2 &Jn &J0 &Kn &K0 * Factory default setting Options Function & Description Auto-retrain Retrain on a poor received signal.
  • Page 21 3 - AT Commands, S-Registers and Result Codes Command &K3 * &K4 AT& (Ampersand) Commands Command &M0 * &Pn &P0 * &P1 &Rn &R0 * &R 1 &Sn &S0 * &S1 &Tn &T0 &T1 &T3 &Vn * Factory default setting Options Function &...

  • Page 22: At% (Percent) Commands

    MT3400ZLX Owner’s Manual Command &V0 &Wn &W0 &W1 AT& (Ampersand) Commands Command &Yn &Y0 &Zn=x AT% (Percent) Commands Command %C1 * AT\ (Back Slash) Commands Command \A3 * * Factory default setting Options Function & Description View active file, stored profile #0 and...
  • Page 23 3 - AT Commands, S-Registers and Result Codes Command \G0 * \J0 * \K=n * Factory default setting Options Function & Description Disable port flow control Set port flow control to XON/XOFF Constant DTE speed option DCE and DTE rates are independent DTE rate adjusts to DCE connection rate after on-line Set break control...
  • Page 24 MT3400ZLX Owner’s Manual Command \N3 * * Factory default setting Options Function & Description n=0 or 1 Empty the data buffers and send the break to the remote modem n=2 or 3 Send break to the remote modem immediately n=4 or 5 Send break to the remote modem in sequence with data.
  • Page 25 3 - AT Commands, S-Registers and Result Codes Command \V0 * \X0 * * Factory default setting Options Function & Description RTS/CTS hardware flow control Set inactive timer n=0 * Disable inactive timer n=1 - 90 Enable inactive timer. Length in minutes Protocol result codes Disable protocol result code (e.g.

  • Page 26: S-Registers (Atsn=X)

    MT3400ZLX Owner’s Manual S-Registers (ATSn=x) Certain modem parameters are stored in memory locations called S-Registers. Use the S command to read or alter the contents of S-Registers. S0= 0-255 S0 sets the number of the rings required before the modem automatically answers a call. Set “S0=0” to disable auto-answer mode.
  • Page 27 3 - AT Commands, S-Registers and Result Codes S4= 0-127 S4 holds the decimal value of the character recognized as a line feed (asynchronous operation only). The line feed control character is output after the carriage return control character, if verbose result codes are enabled.
  • Page 28 MT3400ZLX Owner’s Manual S9=1-255 S9 sets the time, in tenths of a second, that the carrier must be present before the modem considers it valid and turns on RLSD. The factory default is 000. S10=1-255 S10 sets the length of time, in tenths of a second, that the modem waits before hanging up after a loss of carrier.
  • Page 29 3 - AT Commands, S-Registers and Result Codes S30=0-90 S30 controls the Inactivity timer, which sets the length of time, in minutes, that the modem counts when there is no data flow in or out the DTE serial port. A connection is disengaged when the counter reaches the preset value.
  • Page 30 MT3400ZLX Owner’s Manual S62 DTE rate status. The factory default is 000. 300 bps 600 bps 1200 bps 2400 bps 4800 bps 9600 bps 7200 bps 12000 bps 14400 bps 16800 bps 19200 bps 21600 bps 24000 bps 26400 bps...

  • Page 31: Result Codes

    3 - AT Commands, S-Registers and Result Codes Result Codes In Command mode, the MT3410ZLX can send information and status responses, or Result Codes, to your computer. Result Codes are used by communications programs and can also appear on your monitor. The form of the Result Code information displayed can be defined using the Qn , Vn , Wn and Xn commands.
  • Page 32 MT3400ZLX Owner’s Manual Terse VerboseDescription CONNECT 16800 Connected at 16800 DELAYED BLACKLISTED BLACKLIST FULL Blacklist is full * EC is added to Result Codes when extended Result Codes option is enabled. EC is replaced by one of the following codes, depending on the type of error control: V42bis (V.42 error control [LAP-M] and...

  • Page 33: Chapter 4 - Troubleshooting

    Below are a number of examples of Problems (In bold text), Causes (C:), and Solutions (S:). If your MT3400ZLX is not working properly, look up the problem and solution here; if unsuccessful, call Tech Support (see Chapter 5). At the end of this chapter are some specific steps for resolving IRQ and COM port conflicts.

  • Page 34: The Modem Does Not Give A Response After An At Command Was Executed

    MT3400ZLX Owner’s Manual The Modem Does Not Give a Response After an AT Command Was Executed C: The echo and/or responses may be turned off by the ATE0Q1 commands. Enable the AT&V1 to check Result Codes. Use ATE1Q0 then Enter to change them back.

  • Page 35: The Software Does Not Control The Modem Properly Or Can Not Detect The Modem

    The Software Does Not Control the Modem Properly or Can Not Detect the Modem Make sure the software has been set up correctly. Check the initialization string and dial string. C: Some TSRs (programs that stay in memory after they are loaded) may conflict with the communications software.

  • Page 36: The Modem Does Not Dial A Phone Number After Execution Of At Dial Command

    MT3400ZLX Owner’s Manual The Modem Does Not Dial a Phone Number After Execution of AT Dial Command C: If you are using touch tone dialing on a phone line that requires pulse dialing, then it may not work. Use ATDT in place of ATDP .

  • Page 37: The Modem Loses The Connection When In Use

    The Modem Loses the Connection When in Use C: The remote modem may have locked up. Run the Remote Digital Loopback Test ( &T4 command). C: The telephone switch may have disconnected your call. C: Your software may have turned off the DTR signal.

  • Page 38: After Downloading A File, The File Does Not

    MT3400ZLX Owner’s Manual After Downloading a File, the File Does Not Store on Your Disk Drive C: If both modems are using MNP or V.42 protocol, then flow control may not be enabled. Configure your software to use RTS/CTS flow control to cause your computer to pause long enough for the file to be stored to disk.

  • Page 39: When Connecting To Another Modem, The Modem Reports A Higher Connect Baud Rate That It Is Really Using

    When Connecting to Another Modem, the Modem Reports a Higher Connect Baud Rate that it Is Really Using C: The modem defaults to report the modem-to- computer baud rate when it responds with CONNECT . Go to Command mode with your communication program (like Telix) and type ATW2 , then press Enter.

  • Page 40: Chapter 5 - Service

    CompuServe, the Internet and the Multi-Tech Fax- Back System. Limited Warranty Multi-Tech Systems, Inc. ( “MTS” ) warrants that its products will be free from defects in material or workmanship for a period of five years from the date of purchase, or if proof of purchase is not provided, five years from date of shipment.

  • Page 41: On-Line Warranty Registration

    CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS. On-line Warranty Registration To register your Multi-Tech product on-line, click on the following link: http://www.multitech.com/support/register.htm Software User License Agreement The MT3400ZLX software is licensed by Multi-Tech Systems, Inc.
  • Page 42 Systems, Inc. Licensee is hereby informed that this software contains confidential, proprietary and valuable trade secrets developed by or licensed to Multi-Tech Systems, Inc. and agrees that sole ownership shall remain with Multi-Tech Systems, Inc. The Software is copyrighted. Except as provided...

  • Page 43: Tech Support

    5 - Service Tech Support Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of your Multi-Tech modem, please call 1-800-972-2439. Please fill in the modem information form (below), and have it available when you call.

  • Page 44: Service

    If your tech support specialist decides that service is required, you may send your modem to our factory (freight prepaid). Return shipping charges will be paid by Multi-Tech Systems (with North America). Include the following with your modem: • A description of the problem.

  • Page 45: About The Multi-Tech Bbs

    The phone number for the Multi-Tech BBS is (612) 785-3702 or (800) 392-2432 (USA and Canada). The BBS can be accessed by any asynchronous...

  • Page 46: About Compuserve/Internet

    If you prefer to receive technical support via the Internet, you can Support via e-mail. Multi-Tech also has a home page on the World Wide Web. The address is: contact Tech http://www.multitech.com...

  • Page 47: About The Multi-Tech Fax-Back System

    5 - Service About the Multi-Tech Fax-Back System Multi-Tech’s fax-back system provides 24-hour access to sales/marketing and technical literature. Dial (612) 717-5888, follow the voice prompts, and enter the document number for either the “Sales and Marketing” catalog or the “Technical Support”...

  • Page 48: Appendix A - Specifications

    MT3400ZLX Owner’s Manual Appendix A - Specifications Data: • V.34bis 33.6K bps, V.34 28.8K bps, V.32bis 14.4K bps • AT Command Set Compatible • V.42bis & MNP 5 Data Compression • V.42 & MNP 2-4 Error Correction • Enhanced Throughput Cellular (ETC) protocol...

  • Page 49: Appendix B - Selecting Hardware Settings

    Appendix B - Selecting Hardware When installing a card in an IBM PC compatible computer, it is important to choose settings, for that card, that do not conflict with any other cards in the computer. What follows are some of the settings that other cards in your computer may already be using.
  • Page 50 MT3400ZLX Owner’s Manual What cards/ports may be using it Computer’s COM1:, COM3:, COM5:, COM7:, Network card, hand scanner, bus mouse, or a sound card. Computer’s LPT2:, Network card, MFM Hard drive controller, MIDI card, VGA, SCSI hard drive controller, hand scanner, bus mouse, or a sound card.

  • Page 51: Appendix C - Regulatory Agency Information

    Appendices Appendix C - Regulatory Agency Information FCC Regulatory Statements Consumer Instructions 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN).
  • Page 52 8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 9. This equipment cannot be used on public coin service provided by the telephone company.
  • Page 53 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Appendices Multi-Tech Systems, Inc. MultiMobile MT3400ZLX 503TAI-30556-PT-E 0.6B RJ11C or RJ11W (single line) Multi-Tech Systems, Inc.

  • Page 54: Fcc Fax Update

    MT3400ZLX Owner’s Manual This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference that may cause undesired operation.
  • Page 55 Appendices Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 56: Index

    MT3400ZLX Owner’s Manual Symbols .INF File ... 12, 14 .INF file ... 12 About This Manual ... 6 About This Product ... 6 Ampersand Commands ... 20, 21, 22 AT Commands, S-Registers and Result Codes 15 auto-answer ... 26, 34 Back Slash Commands ...
  • Page 57 I/O addressing ... 49 Inactivity timer ... 29 incoming rings ... 26 Installation Quick Start ... 9 Installing The MT3400ZLX Card ... 10 Installing The MT3410ZLX Card ... 10 Interrupt Requests (IRQs) ... 49 Introduction and Description ... 6, 33 line feed character ...
  • Page 58 ... 34 modem loses connection ... 37 modem speaker control ... 36 Multi-Tech BBS ... 45 Multi-Tech Fax-Back System ... 47 Multi-Tech's BBS ... 45 NOS Selection Screen ... 10, 11, 12 PC Card Installation ... 10 PC Card Interface ... 7 Power ...
  • Page 59 Index Technical support ... 43, 44, 45, 46 Terse/Verbose ... 31 Transmitting power level adjustment ... 30 Troubleshooting ... 33 V.42bis/MNP5 ... 38 Warranty ... 40, 44 Weight ... 7 Windows 95 ... 11, 39 Windows 95 “Add New Hardware” ... 11 Windows NT 4.0 ...

Table of Contents