Tech Support; Recording Firewall Information - Multitech MTPSR1-120 User Manual

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Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out

of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-

2439. Please fill out the Firewall information (below), and have it available when you call. If your

Firewall requires service, the tech support specialist will guide you on how to send in your Firewall

(refer to the next section).

Please fill in the following information on your Multi-Tech Firewall. This will help tech support in

answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Serial No.: _________________________

Software Version: ____________________

The model and serial numbers are on the bottom of your Firewall.

Note the type of WAN device (if any) that is connected to the RS232/V.35 connector on the back

panel of your Firewall before calling tech support. Also, note the status of your Firewall including LED

indicators, screen messages, diagnostic test results, problems with a specific application, etc. Use

the space below to note the Firewall status:

________________________________________________________________________________________________________

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MTPSR1-120

Chapter 8 - Warranty, Service and Technical Support

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