Tesla MODEL X Owner's Manual page 267

OR
• Detects an unexpected drop in supply voltage from
the wall outlet.
Try charging the vehicle with a different wall outlet.
If the vehicle starts to charge, the issue was likely with
the original wall outlet. It is recommended that you
contact an electrician to inspect the building wiring
connection to that outlet.
If the vehicle still does not charge when you try a
different wall outlet, try charging at a different location.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
• Try charging with different wall outlets.
• Try charging with different charging equipment.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging stations
may also be available in your area to help you to
pinpoint the issue.
For more information on troubleshooting Mobile
Connector status lights and charging issues, refer to the
product's owner's manual.
(UMC_w008)
Unable to charge - Wall plug
temperature high
Wall outlet and wiring inspection
recommended
High temperature detected by Mobile Connector alerts
indicate the outlet used to charge is becoming too
warm, so charging has stopped to protect the outlet.
This is not typically an issue with your vehicle or your
Mobile Connector, but rather an issue with the outlet. A
warm outlet may be caused by a plug that is not fully
inserted, a loose building wiring connection to the
outlet, or an outlet that is beginning to wear out.
To regain normal charge operation, make sure your
adapter is fully plugged into the outlet. If charging
speed does not return to normal, contact an electrician
to inspect the outlet and building wiring connections to
the outlet and complete any repairs needed.
Consumer Information
Troubleshooting Alerts
265