Tesla MODEL X Owner's Manual page 245

For more information on troubleshooting Mobile
Connector or Wall Connector status lights, refer to the
product's Owner's Manual at
Product Guides. If using other external charging
equipment, refer to the manufacturer's provided
documentation for troubleshooting tips.
For more information on charging, see
Instructions on page 172.
(CC_f041)
Charge rate reduced - Wall
connection hot
Outlet or Wall Connector wiring
must be checked
High temperature detected by Wall Connector alerts
indicate the building connection to the Wall Connector
is getting too warm, so charging has been slowed to
protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your
Wall Connector, but rather an issue with the building
wiring. This may be caused by a loose building wiring
connection to the Wall Connector and can be fixed
quickly by an electrician.
To regain normal charge speed, contact an electrician to
inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are
properly connected and torqued according to the
installation guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CHG_f091)
Charging equipment not
recognized
Try again or try different equipment
The charge port is unable to detect whether a charge
cable is inserted or the type of charge cable connected.
If this alert appears while a charge cable is connected, it
should be determined whether the issue is caused by
the charging equipment or the vehicle. Try charging the
vehicle using different external charging equipment
(charge cable, charging station, charging stall, etc.).
• If the vehicle begins charging, the issue was likely
with the equipment.
• If the vehicle still does not charge, the issue may be
with the vehicle.
Consumer Information
Charging & Adapter
Charging
Troubleshooting Alerts
243