Tesla MODEL X Owner's Manual page 265

(UMC_w002)
Unable to charge - Mobile
Connector GFCI tripped
Disconnect and retry or use
different equipment
The vehicle cannot charge because the ground-fault
circuit interrupter (GFCI) in the Mobile Connector has
tripped.
Like the GFCI in a wall outlet, this feature is designed to
stop the flow of electricity when there is a problem. It
has interrupted charging to protect your vehicle and the
charging equipment.
This could happen for many reasons. The problem could
be in the charge cable, the charge handle, the charge
port, or even an onboard vehicle component.
Inspect the charge port as well as the charge handle for
pooled water or unusual levels of moisture.
• If you find excessive moisture, wait and let both the
inside area of the charge port and the exposed
portion of the charge handle dry sufficiently before
trying again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or deteriorated,
do not use it. Try different charging equipment
instead.
• If the cable is in good condition, try charging again
with the same Mobile Connector.
If the issue persists and prevents charging, try charging
with different charging equipment.
As this alert is usually specific to external charging
equipment and power sources, and it does not typically
indicate an issue with your vehicle that can be resolved
by scheduling service, it is recommended that you:
• Try charging with multiple, different types of
charging equipment.
You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle's
touchscreen display. See Range Assurance on page
for more details. Additional third-party charging stations
may also be available in your area to help you to
pinpoint the issue.
For more information on troubleshooting Mobile
Connector status lights and charging issues, refer to the
product's owner's manual.
Consumer Information
Troubleshooting Alerts
263