Helios CUBE User Manual page 35

5. Maintenance and Troubleshooting
No Trouble
10 SOC alarm
Cannot charge
11
Cannot discharge
12
13 Sleep
Please get ready the following information in advance before contacting us.
1. Serial number of battery module.
2. Distributor.
3. Installation date.
4. Fault description (i.e. alarm information, indicator status, running information, etc.).
5. Your detailed contact information.
28
Indication
RUN: on SOC is below 10%
ALM: on
a)
b)
a)
b)
Battery is in OFF When the battery is idle for
state 24 hours, it turns off
automatically
Possible Cause
Charge protection
Electrical connection is
not done correctly
Discharge protection
Electrical connection is
not done correctly
Helios New Energy Technology (Australia) Pty Ltd
HELIOS CUBE BS4850-SH
User Manual
Suggestion
⚫
Stop discharging
⚫
Set on the active charge
function of the inverter
a) See Item 4
b) Check all the electrical
connections and measure
the charge voltage of the
inverter. Then restart the
battery
a) See Items 6 & 7
b) Check all the electrical
connections and measure
the battery voltage. Then
restart the battery
⚫
Manually turn on the
battery
⚫
If the inverter is set to
charge mode, the battery
will turn on automatically