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HELIOS CUBE BS4850-SH
User Manual
cannot fix the problems according to the suggestions provided in Table 5-1, please contact HELIOS or your
installer or distributor.
Table 7-1 Common faults and troubleshooting measures
No
Trouble
Cannot turn on
the battery
module
1
Low battery
voltage alarm
2
Charge alarm
3
Charge protection
4
Discharge alarm
5
Discharge over-
6
current protection
Discharge under-
7
voltage protection
Temperature
alarm
8
Temperature
protection
9
Helios New Energy Technology (Australia) Pty Ltd
Indication
Blue light on the
a)
Power on/off
button is not on
when turning
on the battery
b)
RUN: blink 1
Battery voltage < 43.2V
ALM: blink 1
RUN: on
a)
ALM: blink 2
b)
RUN: on if on-
a)
grid
b)
blink1 if off-grid
ALM: off
RUN: blink 3
a)
ALM: blink 3
b)
RUN: off
The battery discharge
ALM: on
current > 56A
RUN: off
The battery discharge
ALM: off
voltage < 40V
RUN: on
The internal temperature is
ALM: blink 2
below -10
RUN: off
The internal temperature is
ALM: on
below -20
5. Maintenance and Troubleshooting
Possible Cause
The battery module is
not well plugged into
the hot-swap port of
the cabinet.
The battery is under
low-voltage protection
due to long time
transportation or
storage.
Battery voltage > 58V
Charge current > 55A
Battery voltage > 58.4V
Charge current > 60A
Battery voltage < 43.2V
Discharge current >50A
o
o
C or above 50
C
o
o
C or above 60
C
Suggestion
a)
Pull out the battery and
re-plug.
b)
Charge the battery for
several minutes.
⚫
Stop discharging
⚫
Check the inverter end-
point voltage setting that
should be higher than
43.2V.
a)
Stop charging and check
the inverter charge
voltage setting
b)
Stop charging and check
the inverter charge
current setting.
a)
Stop charging and check
the inverter charge
voltage setting
b)
Stop charging and check
the inverter charge
current setting.
a)
Stop discharging and
check the inverter
discharge voltage setting
b)
Stop discharging and
check the inverter
discharge current setting.
⚫
Stop discharging
⚫
Check the inverter
discharge current setting
⚫
Stop discharging
⚫
Check the inverter
discharge voltage setting
⚫
Check the ambient
temperature
⚫
Check if the ventilation fan
is working or not
⚫
Check the ambient
temperature
⚫
Check if the ventilation fan
is working or not
27
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