Warranty Returns (Usa Only) - Elation PROTEUS HYBRID User Manual

W A R R A N T Y R E T U R N S ( U S A O N L Y )
To obtain warranty service, a Return Materials Authorization (RMA) number must first be obtained from
ELATION. It is the Customer's responsibility to provide product proof of purchase and serial number by
acceptable evidence such as an invoice copy or an approved ELATION Extended Warranty Certificate
("EWC") and any relevant maintenance records at the time warranty service is sought. Failure to provide
acceptable evidence of product proof of purchase or EWC and any relevant maintenance records may be
cause for denial of warranty service.
Products returned for warranty service must be sent without any accessories (i.e., power, data, and
safety cables, brackets, clamps, rigging hardware, frost filters, gel frames, barn doors, lens, hoses,
nozzles, rack mounting hardware, etc.), must be boxed using the original and/or suitable packaging
materials (double-box and foam) that provides ample product protection for ground and/or air freight
transit, and must be shipped freight pre-paid and insured to ELATION in Los Angeles, CA or an
ELATION Authorized Service Center. The RMA number must be clearly written on the outside of the
return box, and a brief description of the problem and the RMA number must be documented and
included in the box.
Products returned for warranty service without an RMA number clearly marked on the outside of the
package will be refused and returned to the shipper at the Customer's expense. Products returned for
warranty service, which are received damaged due to inadequate and/or improper packaging and/or
due to damage caused by shipping carrier, may incur additional repair charges before warranty service
begins and/or may void this warranty. If any product accessories (included and/or optional) are
shipped with the product, ELATION and/or the ELATION Authorized Service Center shall have no
liability whatsoever for the loss and/or damage to any such accessories, nor the safe return thereof. If
the requested warranty repairs or service (including parts replacement) are within the terms of this
warranty, ELATION will pay return ground transportation shipping charges to a single designated point
within the United States.
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