Warranty Returns (Usa Only) - Elation KL PAR FC User Manual

WARRANTY RETURNS (USA ONLY)

To obtain warranty service, a Return Materials Authorization (RMA) number must first be obtained from ELATION.
It is the Customer's responsibility to provide product proof of purchase and serial number by acceptable evidence
such as an invoice copy or an approved ELATION Extended Warranty Certificate ("EWC") and any relevant main-
tenance records at the time warranty service is sought. Failure to provide acceptable evidence of product proof of
purchase or EWC and any relevant maintenance records may be cause for denial of warranty service.
Products returned for warranty service must be sent without any accessories (i.e., power, data, and safety cables,
brackets, clamps, rigging hardware, frost filters, gel frames, barn doors, lenses, hoses, nozzles, rack mounting
hardware, etc.), must be boxed using the original and/or suitable packaging materials (double-box and foam) that
provides ample product protection for ground and/or air freight transit, and must be shipped freight pre-paid and
insured to ELATION in Los Angeles, CA or an ELATION Authorized Service Center. The RMA number must be
clearly written on the outside of the return box, and a brief description of the problem and the RMA number must
be documented and included in the box.
Products returned for warranty service without an RMA number clearly marked on the outside of the package will
be refused and returned to the shipper at the Customer's expense. Products returned for warranty service, which
are received damaged due to inadequate and/or improper packaging and/or due to damage caused by ship-
ping carrier, may incur additional repair charges before warranty service begins and/or may void this warranty. If
any product accessories (included and/or optional) are shipped with the product, ELATION and/or the ELATION
Authorized Service Center shall have no liability what so ever for the loss and/or damage to any such accessories,
nor the safe return thereof. If the requested warranty repairs or service (including parts replacement) are within the
terms of this warranty, ELATION will pay return ground transportation shipping charges to a single designated point
within the United States.
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