DCU Tecnologic 34159030 Manual page 24

ENG
9.PROBLEMS FIXING
If the device cannot connect to the server in your first time of
using, and on the APP shows the device is out of line. Please
check the following conditions:
1) Your SIM card is 4G and network is normal or not.
2) Data flow service is turned on and normal or not.
3) If there is still not working, please contact with DCU
Tecnologic for more details and help.
4) If you cannot register, there are 2 problems usual:
1. The code of device does not exist or it has registered before,
under this condition you must contact with DCU Tecnologic
for help.
2.Account has registered before. Under this condition, you just
change this account is OK.
DCU Tecnologic's Customer service
Live web chat: www.dcutec.com/eng
Email: info@dcutec.com
Telephone: +34 972244105
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