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Customer support for computers
To look for different types of troubleshooting topics, follow these steps.
1.
Go to http://www.hp.com/support.
2.
Search for your product.
3.
Select Troubleshooting.
4.
Select the problem that you are troubleshooting.
Advisories or bulletins and notices
Go to the HP Support site to find advisories or bulletins and notices.
1.
Go to http://www.hp.com/support.
2.
Select your product.
3.
Select Advisories or Bulletins and Notices.
4.
Select an item to view.
Product Change Notifications
Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30- to
60-day window of the effective date of the change in the manufacturing process.
PCNs give you advance notice of changes to your product, such as an updated BIOS version that you might
decide to download before the product change is required. To view a list of PCNs, go to the Bulletins and
Notices page for your product.
Calling support
At times, you might encounter an issue that requires support. Before you call support, take these actions to
prepare.
Have the computer readily accessible.
●
Write down the computer serial number, product number, model name, and model number and have
●
them in front of you. This information is provided on labels. The labels might be on the bottom of the
computer, on the rear panel of the computer, or under the service door.
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking lights on the front of the computer (tower and desktop configurations)
●
or on the side of the computer (all-in-one configurations).
Note the applications that you were using when you encountered the problem.
●
NOTE:
When you call in for service or support, you might be asked for the product number of the computer
(for example: PS988AV). If the computer has a product number, it is usually located next to the 10- or 12-digit
serial number of the computer.
For a support phone number, go to http://www.hp.com/support, select Contact Support, and then follow the
on-screen instructions.
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Chapter 7 Maintenance, diagnostics, and minor troubleshooting
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Table of Contents
Troubleshooting
