Using Hp Pc Hardware Diagnostics; Using Hp Pc Hardware Diagnostics Windows (Select Products Only); Using An Hp Pc Hardware Diagnostics Windows Hardware Failure Id Code; Accessing Hp Pc Hardware Diagnostics Windows - HP ZCentral 4R User Manual

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Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see
Windows on page

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
Depending on the instructions on the screen, choose one of these options:
▲
If failure ID link is displayed, select the link and follow the on-screen instructions.
●
If instructions for calling support are displayed. Follow those instructions.
●

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from the Start menu or HP Support
Assistant.

Accessing HP PC Hardware Diagnostics Windows from the Start menu

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it.
1. Select the Start button.
2. Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as
administrator.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
24 Chapter 8 Using HP PC Hardware Diagnostics
25.
Downloading HP PC Hardware Diagnostics