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Related Manuals for QNAP TS-h973AX
Summary of Contents for QNAP TS-h973AX
- Page 1 TS-h973AX User Guide Document Version: 1 11/12/2020...
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Page 2: Table Of Contents
TS-h973AX User Guide Contents 1. Preface About This Guide............................3 Audience...............................3 Document Conventions..........................3 2. Product Overview About the TS-h973AX...........................4 Hardware Specifications..........................4 Package Contents............................6 Components..............................7 Front Panel............................... 7 Rear Panel..............................8 Drive Numbering............................9 Safety Information............................9 Installation Requirements........................... 10 Setting Up the NAS............................. - Page 3 8. Notices Limited Warranty............................45 Disclaimer..............................45 GNU Public License............................45 FCC Notice..............................53 CE Notice..............................53 SJ/T 11364-2006............................54...
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Page 4: Preface
TS-h973AX User Guide 1. Preface About This Guide This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts. -
Page 5: Product Overview
U.2 NVMe solid-state drives. The NAS runs on QNAP՚s QuTS hero operating system, along with a ZFS file system, up to 65536 snapshots, and real-time SnapSync. The TS-h973AX can accommodate a wide range of business applications and be expanded to fit future data storage requirements. - Page 6 TS-h973AX-32G Memory slots 2 x DDR4 SODIMM Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
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Page 7: Package Contents
TS-h973AX User Guide Component TS-h973AX-8G TS-h973AX-32G USB ports Front: 1 x USB 3.2 Gen 2 Type-A Note This USB port supports One Touch Copy. Rear: • 1 x USB 3.2 Gen 2 (10 Gbps) Type-C • 2 x USB 3.2 Gen 2 Type-A... -
Page 8: Components
TS-h973AX User Guide Item Quantity Quick Installation Guide (QIG) Components Front Panel Component Component Status LED Power button LAN LED USB One Touch Copy button USB One Touch Copy LED USB 3.2 Gen 2 One Touch Copy Type-A port Important... -
Page 9: Rear Panel
Power input 10 Gigabit Ethernet activity LED Important • QNAP USB expansion units only support connections to USB ports on the rear panel. • If the USB connection speed appears abnormal, see the final optional step in Connecting USB Expansion Units for instructions on how to fix this problem. -
Page 10: Drive Numbering
TS-h973AX User Guide Drive Numbering Drive Label Drive Type Compatible Drives 1 to 5 3.5-inch SATA • 3.5-inch SATA hard disk drives • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives S1 to S2 2.5-inch U.2 NVMe and 2.5-inch •... -
Page 11: Installation Requirements
TS-h973AX User Guide • To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them. • Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components. -
Page 12: Setting Up The Nas
TS-h973AX User Guide Category Item Hardware and peripherals • Storage drives For the list of compatible drive models, go to https:// www.qnap.com/compatibility. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS... -
Page 13: Installation And Configuration
Hardware Installation This section provides information on installing drives, memory modules, and expansion units. Drive Installation The TS-h973AX is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. - Page 14 TS-h973AX User Guide 3. Remove the drive tray. a. Pull the handle to release the tray. b. Pull the tray out. Note The preinstalled drive trays come unlocked. Important Ensure the drive tray keys are stored in a safe place.
- Page 15 TS-h973AX User Guide b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. c. Attach the fastening panels to lock the drive to the tray.
- Page 16 TS-h973AX User Guide Note To protect drives from damage during transportation of the NAS, QNAP recommends attaching screws to secure the drives. 5. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle.
- Page 17 TS-h973AX User Guide 6. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Installing U.2 NVMe solid-state drives in incompatible bays will damage the drive connectors.
- Page 18 TS-h973AX User Guide 3. Remove the drive tray. a. Pull the handle to release the tray. b. Pull the tray out. Note The preinstalled drive trays come unlocked. Important Ensure the drive tray keys are stored in a safe place.
- Page 19 TS-h973AX User Guide b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. c. Attach the screws. 5. Load the tray into the bay.
- Page 20 TS-h973AX User Guide b. Push the handle. c. Lock the tray. 6. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-State Drives on 2.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Installing U.2 NVMe solid-state drives in incompatible bays will damage the drive connectors.
- Page 21 TS-h973AX User Guide • Observe electrostatic discharge (ESD) procedures to avoid damage to components. • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Other moving components: Keep your hands and other body parts away from other moving components.
- Page 22 TS-h973AX User Guide Note The preinstalled drive trays come unlocked. Important Ensure the drive tray keys are stored in a safe place. 4. Install a drive on the tray. a. Align the connector on the drive with the opening at the end of the tray.
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Page 23: Replacing Memory Modules
6. Power on the NAS. Replacing Memory Modules The TS-h973AX has two memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. This NAS also comes preinstalled with one or two non-ECC memory modules. To provide extra protection from undetected data corruption, you can upgrade to ECC memory modules. - Page 24 TS-h973AX User Guide Important Use only all ECC memory modules, or all non-ECC memory modules. Installing both types of memory modules will cause the ECC modules to perform as non-ECC modules. Warning • Observe electrostatic discharge (ESD) procedures to avoid damage to components.
- Page 25 TS-h973AX User Guide b. Pull the tray handle outward. c. Pull the tray out. 5. Place the device on its left side. 6. Optional: Remove an existing module. a. Push the retention clips outward simultaneously to release the module. Installation and Configuration...
- Page 26 TS-h973AX User Guide b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard. c. Hold the module by the edges.
- Page 27 TS-h973AX User Guide 7. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place.
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Page 28: Connecting Usb Expansion Units
Connecting USB Expansion Units The device supports USB expansion units. For details, please see table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to http://www.qnap.com/go/compatibility-expansion. - Page 29 TS-h973AX User Guide Expansion Unit Description Required Accessories Model TR-004U • Uses a USB 3.2 Gen 1 Type-C • USB 3.2 Gen 2 Type-A to Type-C cable interface • USB 3.2 Gen 2 Type-C to Type-C cable • Supports SATA drives •...
- Page 30 TS-h973AX User Guide Connecting to the USB 3.2 Gen 2 Type-C port on the NAS. 3. Power on the expansion units. 4. Power on the NAS. 5. Verify that the expansion units are recognized by the NAS. a. Log on to QuTS hero as administrator.
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Page 31: Quts Hero Installation
3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser. - Page 32 ASCII characters. 8. Click Next. 9. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 10. Click Next. The Configure the network settings screen appears.
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Page 33: Installing Quts Hero Using The Cloud Key
1. Power on the device. 2. Connect the device to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the NAS using a mobile device. - Page 34 ASCII characters. 12. Click Next. 13. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. The Configure the network settings screen appears.
- Page 35 TS-h973AX User Guide 20. Click Apply. A confirmation message appears. Warning Clicking Confirm deletes all data on the drive before installing QuTS hero. 21. Click Confirm. QuTS hero is installed. 22. Optional: Click Go to NAS Management. Click Go to NAS Management to set more advanced QuTS hero configurations and settings.
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Page 36: Basic Operations
TS-h973AX User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. -
Page 37: Usb One Touch Copy Button
TS-h973AX User Guide USB One Touch Copy Button The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from the NAS to a USB device. This feature supports incremental backups. The NAS only copies files that were modified or added after the last backup. - Page 38 TS-h973AX User Guide Status Description System Status Flashes green and • The drive is being formatted. red alternately • The device is being initialized. every 0.5 seconds • The operating system is being updated. • RAID rebuilding is in progress.
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Page 39: Audio Alert
TS-h973AX User Guide Status Description Orange The network connection is operating. Note The LAN LED can only detect the device՚s in- built Ethernet port connections. It cannot detect network expansion cards՚ Ethernet port connection status. Flashes orange The device is being accessed from the network. - Page 40 TS-h973AX User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning. • The shared folder is about to reach its full capacity. • The shared folder has reached its full capacity.
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Page 41: Nas Migration
TS-h973AX User Guide 5. NAS Migration You can migrate data and settings from your current NAS to another NAS model with minimal disruptions by installing all the hard drives from the source NAS to the destination NAS. RAID configuration and other settings are retained on the destination NAS after migration. -
Page 42: Migrating A Nas
1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS. -
Page 43: Troubleshooting
TS-h973AX User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data may be faulty. -
Page 44: Recovering Unintentionally Removed Healthy Drives
Two disks per subgroup fail. Triple Mirror Multiple of 3. (For example, 3, 6, 9, 12 disks and so forth.) RAID-TP ≥ 5 Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/en/nas-migration... -
Page 45: Glossary
Provides various remote access services such as DDNS and myQNAPcloud Link Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system... -
Page 46: Notices
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. - Page 47 TS-h973AX User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are...
- Page 48 TS-h973AX User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
- Page 49 TS-h973AX User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
- Page 50 TS-h973AX User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
- Page 51 TS-h973AX User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
- Page 52 TS-h973AX User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also...
- Page 53 TS-h973AX User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.
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Page 54: Fcc Notice
• Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. -
Page 55: Sj/T 11364-2006
TS-h973AX User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。...