QNAP TS-h 87XU-RP Series User Manual
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QNAP TS-h 87XU-RP Series User Manual

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Document Version: 2
11/11/2022
TS-hx87XU-RP
TS-h1887XU-RP
TS-h2287XU-RP
User Guide

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Summary of Contents for QNAP TS-h 87XU-RP Series

  • Page 1 TS-hx87XU-RP TS-h1887XU-RP TS-h2287XU-RP User Guide Document Version: 2 11/11/2022...

  • Page 2: Table Of Contents

    TS-hx87XU-RP User Guide Contents 1. Product Overview About the TS-hx87XU-RP............................3 Hardware Specifications............................3 Package Contents..............................6 Components................................6 Front Panel................................7 Rear Panel................................7 System Board.................................9 Front Drive Numbering (3.5-inch Drive Bays)....................10 Rear Drive Numbering (2.5-inch Drive Bays)....................10 Network Port Numbering..........................
  • Page 3 Cloud Key.................................. 61 myQNAPcloud................................61 myQNAPcloud Link..............................61 Qfinder Pro................................61 QuTS hero................................. 61 7. Notices Limited Warranty..............................62 Disclaimer................................. 62 Copyright and Trademarks............................. 62 GNU Public License..............................63 CE Notice...................................70 UKCA Notice................................70 FCC Notice.................................70 VCCI Notice................................71 BSMI Notice................................71 SJ/T 11364-2006................................72...

  • Page 4: Product Overview

    Hardware Specifications Warning • If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 5 Memory slots 4 x UDIMM DDR4 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
  • Page 6 PCIe slots • 2 x PCIe Gen 4.0 x4 • 1 x PCIe Gen 4.0 x8 For the list of compatible drive models and expansion cards, go to https://www.qnap.com/compatibility. USB ports 4 x USB 3.2 Gen 2 Type-A Interface Buttons •...

  • Page 7: Package Contents

    TS-hx87XU-RP User Guide Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com. Package Contents Item Quantity TS-hx87XU-RP Drive trays • TS-h1887XU-RP • 2.5-inch drive trays: 6 • 3.5-inch drive trays: 12 • TS-h2287XU-RP •...

  • Page 8: Front Panel

    TS-hx87XU-RP User Guide Front Panel Component Component Drive LED LAN LED Power button Expansion unit LED Status LED Rear Panel TS-h1887XU-RP Component Component 2.5-inch SATA drive bays 2.5 Gigabit Ethernet speed LEDs Product Overview...
  • Page 9 TS-hx87XU-RP User Guide Component Component Drive activity LED 2.5 Gigabit Ethernet activity LEDs Drive status LED USB 3.2 Gen 2 Type-A ports Reset button Console port Note This port is only for engineering purposes. 10GBASE-T ports (RJ45) PCIe slot 3 cover 10 Gigabit Ethernet speed LEDs PCIe slot 2 cover 10 Gigabit Ethernet activity LEDs...

  • Page 10: System Board

    TS-hx87XU-RP User Guide System Board TS-h1887XU-RP Component Component PCIe slot 1 (PCIe Gen 4.0 x8) Memory slot 2 (Channel A, DIMM 2, blue) PCIe slot 2 (PCIe Gen 4.0 x4) Memory slot 3 (Channel B, DIMM 1, black) PCIe slot 3 (PCIe Gen 4.0 x4) Memory slot 4 (Channel B, DIMM 2, blue) Memory slot 1 (Channel A, DIMM 1, black) System fans...

  • Page 11: Front Drive Numbering (3.5-Inch Drive Bays)

    TS-hx87XU-RP User Guide Component Component PCIe slot 2 (PCIe Gen 4.0 x4) Memory slot 4 (Channel B, DIMM 2, blue) PCIe slot 3 (PCIe Gen 4.0 x4) System fans Memory slot 1 (Channel A, DIMM 1, black) CPU fan Memory slot 2 (Channel A, DIMM 2, blue) Front Drive Numbering (3.5-inch Drive Bays) TS-h1887XU-RP TS-h2287XU-RP...

  • Page 12: Network Port Numbering

    TS-hx87XU-RP User Guide Network Port Numbering USB Port Numbering Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 13: Installation Requirements

    • Free from objects that may obstruct device ventilation or apply pressure to the device or power cord Hardware and peripherals • Storage drives For the list of compatible drive models, go to https:// www.qnap.com/compatibility. • Network cable Product Overview...

  • Page 14: Setting Up The Nas

    TS-hx87XU-RP User Guide Category Item Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS Important Read all safety requirements and information carefully before setting up the NAS or installing NAS components. 1. Place your NAS device in an environment that meets the requirements. For details, see Installation Requirements.

  • Page 15: Installation And Configuration

    TS-hx87XU-RP User Guide 2. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installaion This section provides information on installing or replacing drives, memory modules, expansion cards, redundant power supply units, fans, rail kits, and expansion units. Attaching the Case Cover Warning •...

  • Page 16: Removing The Case Cover

    TS-hx87XU-RP User Guide 3. Tighten the screws. TS-h1887XU-RP TS-h2287XU-RP Removing the Case Cover Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. Installation and Configuration...
  • Page 17 TS-hx87XU-RP User Guide • Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Other moving components: Keep your hands and other body parts away from other moving components. 1. Power off the device. 2.

  • Page 18: Drive Installation

    Lift the cover off the device. Drive Installation The TS-hx87XU-RP is compatible with 3.5-inch hard drives and 2.5-inch solid-state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays For the list of compatible drive models, go to https://www.qnap.com/compatibility. Warning Installation and Configuration...
  • Page 19 TS-hx87XU-RP User Guide • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Remove the drive tray. a. Pull the handle to release the tray. b.
  • Page 20 TS-hx87XU-RP User Guide 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. 5. Power on the NAS. Installation and Configuration...
  • Page 21 TS-hx87XU-RP User Guide Installing 2.5-inch Solid-State Drives on 3.5-inch Trays For the list of compatible drive models, go to https://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components.
  • Page 22 TS-hx87XU-RP User Guide 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. 5. Power on the NAS. Installation and Configuration...
  • Page 23 TS-hx87XU-RP User Guide Installing 2.5-inch Solid-State Drives on 2.5-inch Trays For the list of compatible drive models, go to https://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components.

  • Page 24: Replacing Memory Modules

    The NAS has four memory slots. You can increase the memory capacity of the NAS by upgrading the memory modules. Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications.
  • Page 25 TS-hx87XU-RP User Guide Important Ensure the following when replacing memory modules: • When installing only one module, use slot 4. • When installing two modules, use slots 2 and 4. Ensure that the modules are identical. • When installing four modules, use slots 2 and 4 for the first pair, and slots 1 and 3 for the second pair.
  • Page 26 TS-hx87XU-RP User Guide 6. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 7.

  • Page 27: Installing Expansion Cards

    • Other moving components: Keep your hands and other body parts away from other moving components. 1. Check the expansion cards and brackets supported by your model on the QNAP website. a. Go to www.qnap.com/compatibility. b. Click Search by NAS.
  • Page 28 7. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. Installation and Configuration...
  • Page 29 TS-hx87XU-RP User Guide d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges. b. Insert the card into the slot. c. Attach the screw. 9. Attach the case cover. For details, see Attaching the Case Cover.

  • Page 30: Hot-Swapping Redundant Power Supplies

    TS-hx87XU-RP User Guide 12. Power on the device. Hot-Swapping Redundant Power Supplies NAS devices with redundant power supply units (PSUs) support hot-swapping. Warning Electric shock hazard. By default, the NAS issues audio alerts and desktop notifications in case of redundant PSU failures.

  • Page 31: Replacing Fans On The Ts-H1887Xu-Rp

    TS-hx87XU-RP User Guide 4. Connect the power cord to the PSU and the electrical outlet. Replacing Fans on the TS-h1887XU-RP Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death. •...
  • Page 32 TS-hx87XU-RP User Guide To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them. 5. Remove the fan unit from the chassis. a. Lift the fan unit up. b. Disconnect the power connectors of all fans from the system board. c.
  • Page 33 TS-hx87XU-RP User Guide 7. Install a new fan. a. Align the fan to the screw holes on the fan unit. b. Attach the rubber pins that secure the fan to the fan unit. 8. Install the fan unit. a. Connect the power connectors of all fans to the system board. Installation and Configuration...

  • Page 34: Replacing Fans On The Ts-H2287Xu-Rp

    TS-hx87XU-RP User Guide b. Insert the fan unit. 9. Attach the case cover. For details, see Attaching the Case Cover. 10. Connect all cables and external attachments. 11. Connect the power cords to the electrical outlet. 12. Power on the device. Replacing Fans on the TS-h2287XU-RP Warning Installation and Configuration...
  • Page 35 This device has transparent plastic fan ducts pre-installed on some system fans. These fan ducts help maintain ideal operating temperatures for components. QNAP does not recommend operating this device without these fan ducts installed. 1. Power off the device.
  • Page 36 TS-hx87XU-RP User Guide b. Detach the bottom hooks of the CPU fan duct from the CPU heatsink screws. c. Lift the fan unit up. Note This image does not include the left 2.5-inch drive bay fan duct. Installation and Configuration...
  • Page 37 TS-hx87XU-RP User Guide d. Disconnect the power connectors of all fans from the system board. Note This image does not include the left 2.5-inch drive bay fan duct. e. Lift the fan unit out of the chassis. 6. Remove the fan. a.
  • Page 38 TS-hx87XU-RP User Guide b. Remove the screws that secure the fan to the fan unit. System Fan Installation and Configuration...
  • Page 39 TS-hx87XU-RP User Guide CPU Fan 7. Install a new fan. a. Align the fan to the screw holes on the fan unit. b. Attach the screws that secure the fan to the fan unit. System Fan Installation and Configuration...
  • Page 40 TS-hx87XU-RP User Guide CPU Fan c. Optional: Attach the CPU fan duct to the CPU fan. 8. Install the fan unit. a. Connect the power connectors of all fans to the system board. Note This image does not include the left 2.5-inch drive bay fan duct. Installation and Configuration...
  • Page 41 TS-hx87XU-RP User Guide b. Insert the fan unit. Note This image does not include the left 2.5-inch drive bay fan duct. c. Attach the bottom hooks of the CPU fan duct to the CPU heatsink screws. Installation and Configuration...

  • Page 42: Rail Kits

    12. Connect the power cords to the electrical outlet. 13. Power on the device. Rail Kits Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com. Installation and Configuration...

  • Page 43: Expansion Unit Installation

    Expansion Unit Installation The TS-hx87XU-RP supports SAS, SATA JBOD, and USB expansion units. For details, see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 44 TS-hx87XU-RP User Guide Expansion Unit Model Description Required Accessories TL-R1200C-RP • Uses a USB 3.2 Gen 2 Type-C interface • USB 3.2 Gen 2 Type-A to Type- C cable • Supports SATA HDD/SSD • RAIL-B02 TL-D400S • Uses a SATA 6 Gbps (SFF-8088) •...
  • Page 45 TS-hx87XU-RP User Guide 2. Connect the expansion units to the device using the following topology. QNAP recommends always using dual-path configuration to prevent storage downtime due to expansion unit failure or cable disconnection. Single-path configuration should be used only in a situation where it is not possible to use dual-path configuration.
  • Page 46 Installing Expansion Cards. Note The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures. 3. Connect the expansion unit to the NAS.

  • Page 47: Quts Hero Installation

    You can also install the QNAP QTS operating system. If your NAS is connected to the internet, the option to install QTS will appear in the Smart Installation Guide wizard using any of the methods in the table. You can also manually download the QTS firmware from https://download.qnap.com.

  • Page 48: Initializing Quts Hero Using Qfinder Pro

    3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser.
  • Page 49 ASCII characters. 9. Click Next. 10. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 11. Click Next. The Configure the network settings screen appears.

  • Page 50: Initializing Quts Hero Using The Cloud Installation Website

    After the initialization, you can click Go to NAS Management to start using QuTS hero and configuring other settings. Initializing QuTS hero Using the Cloud Installation Website You can initialize QuTS hero on the cloud installation website, which is designed to help you set up QNAP devices. Warning Initializing QuTS hero deletes all data on the drives.
  • Page 51 TS-hx87XU-RP User Guide The wizard downloads the latest available version, and then the NAS restarts after the download is complete. If a newer version is not available, the wizard automatically displays the Smart Installation Guide. • To install the out-of-the-box version, click Skip. •...
  • Page 52 TS-hx87XU-RP User Guide QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. The Configure the network settings screen appears. 15. Select Obtain an IP address automatically (DHCP).

  • Page 53: Basic Operations

    TS-hx87XU-RP User Guide 3. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds.

  • Page 54: Leds

    TS-hx87XU-RP User Guide LEDs LEDs indicate the system status and related information when the device is powered on. The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host. For details on the location of the LEDs, see Components.
  • Page 55 TS-hx87XU-RP User Guide Drive LED Status Description Flashes red Data is being accessed, and during the process a drive read/write error occurred. A drive read/write error occurred. Flashes green Data is being accessed. Green The drive is ready. No drive was detected. Drive Status LED Status Description...

  • Page 56: Audio Alerts

    TS-hx87XU-RP User Guide 10GBASE-T Ethernet Speed LED Status Description Green The network connection is operating at 10 Gbps. Orange The network connection is operating at 5 Gbps, 2.5 Gbps, 1 Gbps, 100 Mbps, or 10 Mbps. There is no network connection. 10GBASE-T Ethernet Activity LED Status Description...
  • Page 57 TS-hx87XU-RP User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • A system fan is not functioning. • A fan module has been removed. • A storage pool is about to reach full capacity. •...

  • Page 58: Nas Migration

    NAS Migration Requirements You can only migrate drives and system settings to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/en/nas-migration. Your device must meet the following requirements: •...

  • Page 59: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS.

  • Page 60: Troubleshooting

    TS-hx87XU-RP User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data may be faulty. 1.

  • Page 61: Recovering Unintentionally Removed Healthy Drives

    Two disks per subgroup fail. Triple Mirror Multiple of 3. (For example, 3, 6, 9, 12 disks and so forth.) ≥ 5 RAID-TP Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...

  • Page 62: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QuTS hero QNAP NAS operating system featuring ZFS file system...

  • Page 63: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.

  • Page 64: Gnu Public License

    TS-hx87XU-RP User Guide Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders. GNU Public License Version 3, 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
  • Page 65 TS-hx87XU-RP User Guide “Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor masks. “The Program” refers to any copyrightable work licensed under this License. Each licensee is addressed as “you”. “Licensees” and “recipients” may be individuals or organizations. To “modify”...
  • Page 66 TS-hx87XU-RP User Guide for which you do not control copyright. Those thus making or running the covered works for you must do so exclusively on your behalf, under your direction and control, on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you. Conveying under any other circumstances is permitted solely under the conditions stated below.
  • Page 67 TS-hx87XU-RP User Guide a. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange. b. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by a written offer, valid for at least three years and valid for as long as you offer spare parts or customer support for that product model, to give anyone who possesses the object code either (1) a copy of the Corresponding Source for all the software in...
  • Page 68 TS-hx87XU-RP User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 69 TS-hx87XU-RP User Guide your license, and (b) permanently, if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation. Moreover, your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means, this is the first time you have received notice of violation of this License (for any work) from that copyright holder, and you cure the violation prior to 30 days after your receipt of the notice.
  • Page 70 TS-hx87XU-RP User Guide have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that country that you have reason to believe are valid. If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered...

  • Page 71: Ce Notice

    TS-hx87XU-RP User Guide PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.

  • Page 72: Vcci Notice

    Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. VCCI Notice この装置は、クラス...

  • Page 73: Sj/T 11364-2006

    TS-hx87XU-RP User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能 包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

This manual is also suitable for:

Ts-h1887xu-rpTs-h2287xu-rpTs-h1887xu-rp-e2334-16gTs-h1887xu-rp-e2336-32gTs-h2287xu-rp-e2336-32gTs-h2287xu-rp-e2378-64g

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