Flyingvoice FIP15G Plus User Manual
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Flyingvoice FIP15G Plus User Manual

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Version 1.0.1
Sep. 2022
Flyingvoice Network Technology Co., Ltd.
I/V

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  • Page 1 Version 1.0.1 Sep. 2022 Flyingvoice Network Technology Co., Ltd.
  • Page 2 Copyright Copyright © 2020 Flyingvoice Network Technology CO., LTD. Copyright © 2020 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Flyingvoice Network Technology CO., LTD.
  • Page 3 Flyingvoice does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no event, even if Flyingvoice has been suggested the occurrence of damages that are direct,...
  • Page 4 Address: 1801-1802, Building 1, Chongwen Park, Nanshan Zhiyuan, Nanshan District, Shenzhen, China Hereby, Flyingvoice Network Technology Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU A copy of the declaration of conformity can be obtained with this user manual; this product is not restricted in the EU.
  • Page 5 GNU GPL INFORMATION Flyingvoice phone firmware contains third-party software under the GNU General Public License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 6: Table Of Contents

    Table of Contents About This Guide ......................... 6 Chapter 1 Introduction ......................7 1.1 Hardware Overview ....................7 FIP15G Plus Hardware ..................7 1.2 LED Indicator ......................8 Power LED Indicator ..................... 8 Line Key LED ......................9 1.3 Screen and Icons....................9 Idle Screen ......................
  • Page 7 Forwarding All Incoming Calls on All Lines ............25 Deactivating Call Forward ................... 26 Diverting Calls to a Contact................. 26 3.9 Call Waiting ......................26 Phone interface configuration ................26 Web interface configuration ................26 Flyingvoice Network Technology Co., Ltd. II/IV...
  • Page 8 Configuring Intercom function ................35 Using intercom ....................36 4.2 Paging ........................36 Configuring Paging function ................36 Using Paging ....................... 37 4.3 Voice Mail ......................37 Leaving Voice Mails .................... 37 Listening to Voice Mails ..................37 Flyingvoice Network Technology Co., Ltd. III/IV...
  • Page 9 5.2 Audio Settings ...................... 47 Adjusting the Volume ..................47 Setting the Ring Tone ..................48 Chapter 6 Maintaining Your Phone ..................49 6.1 Rebooting Your Phone ..................49 6.2 Resetting to Factory Settings ................49 Flyingvoice Network Technology Co., Ltd. IV/IV...

  • Page 10: About This Guide

    About This Guide About This Guide Thank you for choosing Flyingvoice FIP15G Plus IP phone, which delivers the industry’s leading HD audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network.

  • Page 11: Chapter 1 Introduction

    This chapter provides the overview of phone hardware and screen layout, and how to navigate your phone for the best performance. Topics Hardware Overview LED Indicator Screen and Icons Entering Characters 1.1 Hardware Overview Topics FIP15G Plus Hardware FIP15G Plus Hardware Flyingvoice Network Technology Co., Ltd.

  • Page 12: Led Indicator

    LED Status Description Solid red The phone is initializing Fast-flashing red (0.3s) The phone is ringing Slowly-flashing red (1s) The phone receives a voice mail or text message The phone is powered off or idle Flyingvoice Network Technology Co., Ltd.

  • Page 13: Line Key Led

    The idle screen is made up of the status bar, line keys, and soft keys. The time & date in the status bar or middle of the screen varies by phone models. 1. Status Bar: Display the default account, feature status icons, and the time. The status icons are displayed when features are activated. Flyingvoice Network Technology Co., Ltd.

  • Page 14: Calls Screen

    Keep Mute Handset mode Ringer volume is 0 Headset mode Missed Calls Voice Mail Call Forward Call is on hold Recording Wi-Fi connected Wi-Fi connection failed Bluetooth is turned on Bluetooth is connected USB drive connected Flyingvoice Network Technology Co., Ltd.

  • Page 15: Line Key Icons

    Description Waiting Ringing Calling 1.4 Entering Characters You can use the keypad keys on your phone to enter or update field information. The following table describes how to enter different characters using the keypad keys. Flyingvoice Network Technology Co., Ltd.
  • Page 16 In 123 mode, you can press the * key to choose the following special characters: .*:/@[]. Insert space Select ABC, abc, 2aB mode, press the 0 key. Delete one or more Position the cursor to the right of the character, and select the Delete soft key. characters Flyingvoice Network Technology Co., Ltd.

  • Page 17: Chapter 2 Getting Started

    Chapter 2 Getting Started Chapter 2 Getting Started This chapter describes the introductory operation of the FIP15G Plus phone and covers the For more information and help, please contact us. Topic Phone initialization Phone Status Basic network settings Wireless network settings 2.1 Phone initialization...

  • Page 18: Basic Network Settings

    1. Press Menu->Advanced Settings (default password: admin)->Network->WAN Port->IPv4. 2. Press key to select Static IP. 3. Enter the IP address, Mask, Default Gateway, Primary DNS and Secondary DNS in the corresponding area respectively. 4. Press the OK to save the configuration. Flyingvoice Network Technology Co., Ltd.

  • Page 19: Wireless Network

    Get the password of the wireless network from your system administrator. Make sure that the Wi-Fi mode is activated. Procedure 1. Navigate to Menu > Basic > Wi-Fi. 2. Press the Available Network(s). 3. Optional: To research the available network, select Scan. Flyingvoice Network Technology Co., Ltd.

  • Page 20: Viewing Wireless Network Information

    Note: When the phone uses the Wireless connection the Ethernet cable connection in the same time, the Wireless connection has the higher priority. Procedure 1. Navigate to Menu > Basic > Wi-Fi. 2. Select Off from the Wi-Fi field. 3. Select OK. Flyingvoice Network Technology Co., Ltd.

  • Page 21: Registration

    Usually, the system administrator will pre-configure the relevant parameters and deploy all phones centrally, in this case, the phones are usually already registered with accounts. The FIP15G Plus IP phone supports 10 account registrations. If the phone is not registered, you need to register it manually.

  • Page 22: Web Registration

    (Display Name, Phone Number, Account, Password), Proxy server and Registration information (Proxy server, Proxy port, Transport). 3. Click Save & Apply to save the configuration. Disable the account via the web interface： 1. Click SIP Account->Line x, drop down and select Account Disable. Flyingvoice Network Technology Co., Ltd.

  • Page 23: Chapter 3 Call Features

    Start typing a phone number. ⚫ Select the desired line key. ⚫ Pick up the handset, press the Speakerphone key or the HEADSET key 2. Enter a number or select a contact. 3. Select Send. Flyingvoice Network Technology Co., Ltd.

  • Page 24: Placing Multiple Calls

    1. Connect the DECT headset to the EHS10 adapter: connect one end of the adapter (USB port) to the USB port of the FIP15G Plus phone, and the other end (RJ45 port) to the DECT headset connection cable (Jabra Y type/Plantronics Y type/Sennheiser)

  • Page 25: Answering Incoming Calls With A Bluetooth Headset

    2. When the connection is complete, the LCD interface will indicate "USB headset connected", then the connection is successful. 3. Pick up and put on the DECT headset, enter the number and press the Send key. The FIP15G Plus IP phone supports the following headset models Brands Models...

  • Page 26: Answering A Call

    You can disable the call waiting feature to reject the incoming call automatically during a call. Answering a Call Automatically The auto answer enables you to automatically answer an incoming call in speakerphone (hands-free) mode when your phone is idle. Flyingvoice Network Technology Co., Ltd.

  • Page 27: Disabling Call Waiting

    You can enable DND to reject all incoming calls automatically when you do not want to be interrupted. Topics Rejecting Calls with DND Deactivating DND Rejecting Calls with DND Procedure 1. Navigate to Menu > Features > DND. 2. Select Enable from the DND Status field. Flyingvoice Network Technology Co., Ltd.

  • Page 28: Ending Calls

    You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever. Topics Holding a Call Resuming a Held Call Holding a Call Flyingvoice Network Technology Co., Ltd.

  • Page 29: Resuming A Held Call

    1. Navigate to Menu > Features > Call Forward. 2. Select the desired forwarding type and select Enable from the corresponding field. 3. Enter the contact number you want to forward incoming calls to in the Forward to field. Flyingvoice Network Technology Co., Ltd.

  • Page 30: Deactivating Call Forward

    Phone interface configuration Procedure 1. Press Menu -> Features -> Call Waiting -> Call Waiting Settings, click switch key, select Enable or Disable. 2. Press the OK key to save the configuration. Web interface configuration Flyingvoice Network Technology Co., Ltd.

  • Page 31: Transferring Calls

    Enter the number or select a contact from the placed call list you want to transfer to. ⚫ Press Directory (Dir). Select the desired contact from the Directory list. 3. Wait until the third party answers the call, press TRAN key to complete the transfer. Flyingvoice Network Technology Co., Ltd.

  • Page 32: Conference Calls

    You can split the conference call into individual calls. After the split, the conference call ends, and other parties are on hold. Press Resume to resume one of the held call or hang up. Procedure 1. Select Split. Flyingvoice Network Technology Co., Ltd.

  • Page 33: Ending A Conference Call

    2. After Bluetooth is turned on, the status bar shows the icon Connect Bluetooth devices 1. After turning on Bluetooth, press Scan, the phone can search for nearby Bluetooth devices and display their device name and Mac address. Flyingvoice Network Technology Co., Ltd.

  • Page 34: Edit The Matched Bluetooth Device

    Connect option to connect to the device, or click the Details option and click the Connect soft button. 4. Press on the details option to view the information of the Bluetooth device and connect/disconnect the Bluetooth device. Flyingvoice Network Technology Co., Ltd.

  • Page 35: Edit Device Information

    1. Insert the USB flash drive into the USB port of the phone, the status bar shows the icon 2. Press Menu->Features->USB Record. 3. Press to select USB Record Enable. 4. Press the OK key. Call Recording 1. Dial an extension of the other party, press More->Start REC. Flyingvoice Network Technology Co., Ltd.

  • Page 36: View Recording Files

    4. View recording details: press the icon to the right of a recording file in the list and press Details. 5. Delete a single recording file: press Delete in the pop-up box, prompting "Delete selected Flyingvoice Network Technology Co., Ltd.

  • Page 37: Recording Settings On The Lcd Screen

    2. Modify the recording settings: Recording query -> Recording settings, drop down and select Recording mode as U flash drive recording, you can select the call recording as Manual recording/Automatic recording, select the Recording deletion mode as manual deletion/automatic deletion, click save key. Flyingvoice Network Technology Co., Ltd.
  • Page 38 OK. 5. Download recording file: In the Recording query -> recording files page, click the download icon on the right side of the file list or click Bulk download after selecting multiple files. Flyingvoice Network Technology Co., Ltd.

  • Page 39: Chapter 4 Advanced Call Features

    Then log into the phone's web interface, go to Phone->Line key page, type select Intercom, enter the group number into the value, then click the Save button. 3. After that, you can press the configured programable key to use the function. Flyingvoice Network Technology Co., Ltd.

  • Page 40: Using Intercom

    Then log into the phone's web interface, go to Phone->Line key page, type select Paging, enter the group number into the value, then click the Save button. 3. After that, you can press the configured programable key to use the function. Flyingvoice Network Technology Co., Ltd.

  • Page 41: Using Paging

    3. Follow the voice prompt to listen to your voice mails. Tip: When the phone prompts that the phone receives a new voice mail, you can press the Connect soft key to dial out the voice mail access code directly. Flyingvoice Network Technology Co., Ltd.

  • Page 42: Mwi（Message Waiting Indicator

    The phone provides several types of phone directories, which can be customized by your system administrator. Topics Local Contacts Blacklist Local Contacts You can store up to 2000 contacts in your local directory, you can search, add, edit and delete Flyingvoice Network Technology Co., Ltd.
  • Page 43 Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select the desired group. 3. Select Option > Delete. The phone prompts you whether to delete the group. 4. Select OK. Flyingvoice Network Technology Co., Ltd.
  • Page 44 5. Select Save. Deleting a Contact You can delete any contact from the Local Directory. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. Flyingvoice Network Technology Co., Ltd.

  • Page 45: Blacklist

    Viewing Blacklist Contacts Editing a Blacklist Contact Deleting Blacklist Contacts Moving a Blacklist Contact to the Local Directory Adding a Blacklist Contact You can add a blacklist contact on the phone to prevent someone from calling you. Flyingvoice Network Technology Co., Ltd.
  • Page 46 You can delete all contacts from the Blacklist when you are ready to answer calls from them again. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Select the desired blacklist contact, select Delete All. The phone prompts you whether to delete all contacts. Flyingvoice Network Technology Co., Ltd.

  • Page 47: Call History

    To identify someone's call the next time, you can save a history record to the Local Directory. Procedure 1. Select History. 2. Select the desired list. 3. Select the desired entry, and select Add to Contacts. 4. Edit the contact information. 5. Select OK. Saving a History Record to Blacklist Flyingvoice Network Technology Co., Ltd.

  • Page 48: Deleting History Records

    You can delete all call records from the call history list. Procedure 1. Press History. 2. Select the desired list. 3. Select the desired entry, and select Delete All. The phone prompts you whether to delete all the records. 4. Select OK. Flyingvoice Network Technology Co., Ltd.

  • Page 49: Chapter 5 Customizing Your Phone

    When the phone is in Idle, the screen brightness can be adjusted in 8 levels. Procedure 1. Navigate to Menu > Basic > Display > Active Level or Backlight Idle Intensity. 2. Select the desired level from the corresponding field. Flyingvoice Network Technology Co., Ltd.

  • Page 50: Language

    By default, you need input administrator password to access the Advanced setting menu. The default password is “admin”. For security reasons, you should change the default password as soon as possible. Procedure 1. Navigate to Menu > Advanced > Change Password. Flyingvoice Network Technology Co., Ltd.

  • Page 51: Call Immediately Key

    6. After that, the LCD will be locked after the screen is turned off, click the Unlock, enter password and click OK to unlock the screen. 5.2 Audio Settings You can change the basic audio settings on your phone. Topics Adjusting the Volume Setting the Ring Tone Adjusting the Volume Flyingvoice Network Technology Co., Ltd.

  • Page 52: Setting The Ring Tone

    1. Select Directory or navigate to Menu > Directory> Local Contacts. 2. Select the desired contact group or All Contacts. 3. Choose the desired contact, and select Detail. 4. Select the desired ring tone from the Ring Type field. 5. Select Save. Flyingvoice Network Technology Co., Ltd.

  • Page 53: Chapter 6 Maintaining Your Phone

    The phone prompts you whether to reset the setting. 3. Select OK. The phone begins resetting. Tip: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully. Flyingvoice Network Technology Co., Ltd.

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