Flyingvoice FIP12 User Manual
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Flyingvoice FIP12 User Manual

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User Manual
FIP12/FIP12W
V1.0
V1.0
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED
Revision time: 2016-01-08 18:00

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Summary of Contents for Flyingvoice FIP12

  • Page 1 User Manual FIP12/FIP12W V1.0 V1.0 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED Revision time: 2016-01-08 18:00...
  • Page 2 Revision Record： Version Date Author Firmware Version Applicability V1.0 2016-01-08 Sherry V1.0 V1.0 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED Revision time: 2016-01-08 18:00...

  • Page 3: Table Of Contents

    Using Dial Plan ........................................................23 5.2.7 Using Delayed hotline ......................................................24 5.2.8 Answering a Telephone Call ....................................................24 Adjusting Call Volume ..................................................25 Black List ......................................................25 V1.0 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED Revision time: 2016-01-08 18:00...
  • Page 4 CONFIGURATION ................................................. 38 Web-based Configuration ................................................. 38 Login ........................................................38 Webpage ......................................................39 Status ........................................................41 7.4.1 Basic ............................................................. 41 7.4.2 LAN Host ..........................................................42 V1.0 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED Revision time: 2016-01-08 18:00...
  • Page 5 7.7.4.1 Black List ........................................................66 7.7.5 Call Log ..........................................................68 7.7.5.1 Redial List ........................................................68 7.7.5.2 Answered Calls ....................................................... 69 7.7.5.3 Missed Call ........................................................69 V1.0 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED Revision time: 2016-01-08 18:00...
  • Page 6 Can not Receive Any Phone Call ..............................................79 No Voice during an Active Call ................................................ 79 Can not connect to the configuration Website ..........................................79 Forget the Password ..................................................80 V1.0 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED Revision time: 2016-01-08 18:00...

  • Page 7: Introduction

    Introduction 1.1 Thanks for Purchasing FIP12/FIP12W Thank you for purchasing FIP12/FIP12W. The FIP12/FIP12W which has 4 lines is a full-featured VoIP (Voice over Internet Protocol) phone that provides voice communication over an IP network. This phone functions not only much like a traditional phone, allowing to place and receive calls and enjoy other features that traditional phone has, but also it own many data services which you could not expect from traditional telephone.

  • Page 8: Installing

    3) The LCD will firstly display “Welcome” and all of the lights on the phone will flash. 4) Next, the LCD display “Initializing Network”. 5) After the sequence, the phone will display date & time, lines status for the phone, and FIP12/FIP12W is started normally. FLYINGVOICE...

  • Page 9: Connect To The Internet

    13Wireless using the UP and DOWN button. Step 2.Choose 2Wireless Connection and you can view the wireless then FIP12/FIP12W can connect to. Step 3.Highlight one network using the UP and DOWN button, and press the softkey button under link to connect.
  • Page 10 Step 2.Highlight one Wi-Fi and the words will get larger, following is one example: Step 3.Press the button to connect to the E3CALL_SZ. Step 4.If the Wi-Fi need authentication, choose the authentication and fill in the password, then choose the button to connection FLYINGVOICE Page 10 of 81...
  • Page 11 Step 5.If the AP have connected, then connection status will change like following picture and the icon of wireless will display linked. FLYINGVOICE Page 11 of 81...

  • Page 12: Get Familiar With Fip12/Fip12W

    Get Familiar with FIP12/FIP12W 3.1 Front Panel Part Name Description of function Front Panel Handset top For the placement of handset (Receiver cradle end) Hook switch For hang-up and hang-off of handset To prevent the handset from dropping Cradle latch when it is wall-mounted.
  • Page 13 The Redial key is used to redial the last Redial dialed number automatically. volume Add or reduce the volume Handsfree Press it to use Handsfree Enters numeric digits for initiating a call Numeric or for entering configuration Keypad information. FLYINGVOICE Page 13 of 81...

  • Page 14: Rear Panel

    The phone receives the short message or voice Blink (1 second) information. The phone is in power-off / free / busy / call on hold / mute calls status 3.4 Get Familiar with LCD Name Description of function FLYINGVOICE Page 14 of 81...
  • Page 15 You can use the softkey button to highlight the item displayed on the LCD screen and then configuration. Softkey Buttons One button directs to one softkey function, the blue line in the left picture displays the corresponding relationship. FLYINGVOICE Page 15 of 81...

  • Page 16: Menu

    User can use MENU, soft key and button to browse, modify and configuration the phonebook, multi-functional keys, network, accounts, factory default and so on. 4.1 Items The table below lists Menu items which FIP12/FIP12W included: Main menu Menu Items Submenu Items...
  • Page 17 9.1.7SIP Server To set the SIP server IP address of line1. 9.1.8SIP Server Port To set the SIP server port of line1. 9.1.9Outbound Proxy To set the outbound proxy IP address or domain name of line1. FLYINGVOICE Page 17 of 81...
  • Page 18 To view the current Internet port’s connection type, or to change the Connection Type Internet port connection type from Static, DHCP and PPPoE. 13Network To view the current Internet port IP address, or to change the Internet 13.2CurrentIP port IP address. FLYINGVOICE Page 18 of 81...
  • Page 19 14.1.4CurrentGateway To view the Current Gateway, or to change the Current Gateway. 14.1.5DNS1 To view the DNS1, or to change the DNS1. 14.1.6DNS2 To view the DNS2, or to change the DNS2. 14.2Wireless To display the name of all APs. FLYINGVOICE Page 19 of 81...
  • Page 20 20LCD Contrast To view and change the contrast of LCD. Press it to logout LCD. FIP12/FIP12W will memory the password if user has input the password when access to 9Accounts and FIP12/FIP12W will not request the 21Login/Logout password if user access to it again.

  • Page 21: How To Configuration From Menu

    8) Press the cancel softkey button to cancel changes and back to the up level. 9) The password which need when access to Accounts item is the same as the one of admin mode when login Web, default is null. FLYINGVOICE Page 21 of 81...

  • Page 22: Using Basic Phone Function

    Step 1.Lifting the handset and dialing phone number, followed by the # or wait 5 seconds, FIP12/FIP12W will dial out the phone number Step 2.Connect the headset, press the headset button and dial phone number, followed by the # or wait 5 seconds, FIP12/FIP12W will dial out the phone number Step 3.Press the speaker button and dial phone number, followed by the # or wait 5 seconds, FIP12/FIP12W will dial out the phone number...

  • Page 23: Dialing From Call History

    Using Speed Dial Adding a speed dial: Below are the steps to add a speed dial from menu, User can also set speed dial from you PC using FIP12/FIP12W Web Interface. Step 1.Press button access to the menu items, and use the up and down button to choose 2. Multi-Function Key Step 2.Configuration one Multi-Function Key to speed dial according to the prompt.

  • Page 24: Using Delayed Hotline

    Step 2.Pressing the speakerphone, or Step 3.Lifting the handset, or Step 4.Auto-answer: if auto-answer is enabling, FIP12/FIP12W will answer the phone automatically when there is a call incoming Enable auto-answer: press button to access to the menu items, then use the up and down button to choose 6 Reference, set auto-answer enable according to the prompt.

  • Page 25: Adjusting Call Volume

    If user added a black list, FIP12/FIP12W will forbid the phone number incoming. Adding a black list: There are two ways to add black list, one is from menu, and the other is from your PC to use FIP12/FIP12W’s webpage. From menu: Step 1.Press...

  • Page 26: Placing A Call On Hold

    Step 2.Refer to the 7.6.4.1 Black List to add blacklist. 5.5 Placing a Call on Hold When FIP12/FIP12W is during one active call: Step 1.Pressing the button to put the active call on hold, then you will hear a dial tone, the remote party will hear the hold music Step 2.User can input the phone number to make call...

  • Page 27: Unattended Transfer

    Step 1.To initiate an unattended (blind) transfer; press the XFER softkey button during an active call. The first call is placed on hold and you will hear a dial tone. Step 2.Now dial the second person’s telephone number with immediately ending char “#”, FIP12/FIP12W will transfer phone automatically and you will be disconnected from the call.

  • Page 28: Call Waiting

    The LCD screen on your IP phone will notify you like the following picture if a call came in that was unanswered. To return a missed call: • If the LCD screens shows a missed call: Step 1.press the softkey button under miss to view the call. FLYINGVOICE Page 28 of 81...

  • Page 29: Text Message

    EN stands capital letter, and num stands digit Step 4.Press the ok softkey button to input receivers’ phone number. Note: FIP12/FIP12W support group mails, user can send one message to 10 friends or family one a time; FLYINGVOICE...

  • Page 30: Reading Message

    Step 3.Press the select softkey button to access to the next item. Choose the message you want to read by using the up button or the down button. 5.14 DND (Do Not Disturb) Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. To enable Do Not Disturb, use the softkey under the Not disturb. FLYINGVOICE Page 30 of 81...

  • Page 31: Using Advanced Phone Functions

    If this feature is configured, some multi-functional key buttons on your phone are assigned to display the status of another user’s phone. For example, if your one multi-functional key is configured to display Bob’s phone line, the associate multi-functional key shows you the status of FLYINGVOICE Page 31 of 81...

  • Page 32: Shortcut Key

    The steps below described how to configuration the shortcut key from Webpage, user can also configuration from MENU. Creating Shortcut Key: Step 1.Access to web, and then open Phone/Multi-Functional Key webpage Step 2.Then configures the Exp keys to shortcut key, and set as you need. The following picture is a setting example: FLYINGVOICE Page 32 of 81...

  • Page 33: Pickup

    Step 2.Choose one Exp key (assuming is Exp Key 3), and configuration as follows, user can refer to 7.6.2 Multi-functional Key: Step 3.Press button to save changes and then press button to make changes effective. Using pickup: FLYINGVOICE Page 33 of 81...

  • Page 34: Call Park

    Step 1.View the parking settings in server, below is an example in TrixBox Step 2.Log in the web, open Phone/Multi-functional Key webpage. Step 3.Choose one Exp key (assuming is Exp Key 6), and configuration as follows, user can refer to 7.6.2 Multi-functional Key: FLYINGVOICE Page 34 of 81...

  • Page 35: Msg

    6.6.1 Enable and configuration MSG There are two ways to enable MSG, one is from menu, and the other is from your PC to use FIP12/FIP12W’s webpage. From Menu: Step 1.Press Menu button to enter menu items and then choose 12Voice Mail Step 2.Highlight the line you want to configuration, and then select it...

  • Page 36: Using Msg

    Step 3.Use the up and down buttons to highlight the ring tone. Press the select softkey button to choose the highlighted ringtone. 6.9 Setting Your Phone’s Date and Time The date and time for your phone normally come from the phone server. However, if you need to change some date and time FLYINGVOICE Page 36 of 81...

  • Page 37: Rebooting Your Phone

    17factory Default, then a notice will appear, press the ok softkey button to continue. Using Website: Step 1.Access to website, open Administration/Management webpage; Step 2.Press the factory default button at the bottom of the webpage; FLYINGVOICE Page 37 of 81...

  • Page 38: Configuration

    7 CONFIGURATION 7.1 Web-based Configuration This section will show you how to configure your FIP12/FIP12W using the web-based configuration interface. The default network settings are the following: Default Internet Connection Type: DHCP Default PC Port Connection Type: Bridge...

  • Page 39: Webpage

    Display the main information for configuration; Help user can get help from it directly. sub-navigation Click sub-navigation bar to enter to configuration webpage configuration The configuration title title configuration The configuration bars bars  Every time making some changes, user FLYINGVOICE Page 39 of 81...
  • Page 40  After pressing button, will appear to notice user to reboot. To cancel the changes. Press it to reboot FIP12/FIP12W FLYINGVOICE Page 40 of 81...

  • Page 41: Status

    7.4 Status 7.4.1 Basic This webpage displays the basic status of your FIP12/FIP12W, including the information about product information, SIP account status, network status, VPN status, PC port status and system status. Click Refresh button to refresh the status. FLYINGVOICE...

  • Page 42: Lan Host

    7.4.2 LAN Host This page displays the status about the cliend which connected to the FIP12/FIP12W’s LAN port 7.4.3 Syslog This page displays the log of system. User can press Clear button to clear all information, Click Refresh button to refresh syslog.

  • Page 43: Network

    The IP address of Internet port Subnet Mask The subnet mask of Internet port. Default The default gateway of Internet port. Gateway Primary DNS The primary DNS of Internet port. Second DNS The second DNS of Internet port. FLYINGVOICE Page 43 of 81...
  • Page 44  In Manual: user should set the Primary DNS and Second DNS manually. DNS type  In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically. PPPoE: Webpage Field Name Description Internet Choose PPPoE. FLYINGVOICE Page 44 of 81...

  • Page 45: Lan

     In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically. Primary DNS The primary DNS of Internet port. Second DNS The second DNS of Internet port. 7.5.2 LAN FLYINGVOICE Page 45 of 81...
  • Page 46 In that period, the server does not Time assign the IP address to the other computer. DNS Proxy Enable or disable; If enabled, the device will forward the DNS request of LAN-side network to the WAN side network FLYINGVOICE Page 46 of 81...

  • Page 47: Mac Clone

    MAC address. So you may not pass the provider’s authentication when you use a new FIP12/FIP12W. In this case, you can use MAC Clone to copy your PC’s MAC address to FIP12/FIP12W’s Internet port.

  • Page 48: Dmz

    7.5.5 DMZ FIP12/FIP12W provides a facility DMZ Host that maps ALL unsolicited data on any protocol to a single host in the LAN. Regular web surfing and other such Internet activities from other clients will continue to work without inappropriate interruption. DMZ Host allows a defined internal user to be totally exposed to the Internet, which usually helps some special applications such as Netmeeting or Internet Games etc.

  • Page 49: Wireless

    Choose DNS type from Manual and Automatic  In Manual: user should set the Primary DNS and Second DNS manually. DNS type  In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically. FLYINGVOICE Page 49 of 81...

  • Page 50: Wireless Connection

    DDNS is enabled and select a DDNS service provider Provider Account Enter the DDNS service account Password Enter the DDNS service account password DDNS URL Enter the DDNS domain name or IP address Status See if DDNS is successfully upgraded FLYINGVOICE Page 50 of 81...

  • Page 51: Routing

    In this webpage, users can configuration the information about SIP account1, including the following 4 parts: Basic, Audio Configuration, Supplementary Service Subscription and Advanced. Following is the description about that. 7.6.1.1 Basic Set the basic information provided by your VOIP Service Provider, such as Phone Number, Account, password, SIP Proxy and so on. FLYINGVOICE Page 51 of 81...

  • Page 52: Audio Configuration

    Choose the audio codec type from G.711U, Type2 G.711A, G.722, G.729, G.723 Audio Codec Choose the audio codec type from G.711U, Type3 G.711A, G.722, G.729, G.723 Audio Codec Choose the audio codec type from G.711U, FLYINGVOICE Page 52 of 81...

  • Page 53: Supplementary Services Subscription

    Call Waiting If or not enable Call waiting. Fill in the hotline number. Pickup handset or press speaker/headset button, Hot Line FIP12/FIP12W will dial out the hotline number automatically. MWI Enable If or not enable MWI (message waiting indicate). Voice Mailbox...

  • Page 54: Line 2

    Keep-alive The interval that IP Phone will send an empty packet interval (10-60s) to Proxy. 7.6.2 Line 2 The parameters of Line2 is same as Line1 except the value of Line 0. 7.6.3 SIP Settings FLYINGVOICE Page 54 of 81...

  • Page 55: Sip Parameters

    7.6.3.2 NAT Traversal Webpage Field Name Description If or not enable NAT. FIP12/FIP12W supports STUN traversal, choose NAT Traversal “STUN” in the “NAT Traversal Mode” if you want traverse NAT/Firewall. STUN Server IP STUN server IP address, default is stun.fwdnet.net...

  • Page 56: Phone

    Adjust the output gain from 0-7 Gain Speakerphone Adjust the speakerphone input gain from 0-7 Input Gain Speaker Volume Adjust the speaker volume form 0-7 Ringer Volume Adjust the ringer volume form 0-7. 7.7.1.2 Regional FLYINGVOICE Page 56 of 81...

  • Page 57: Call Forward

    Field Name Description If or not enable auto answer. If enable, Auto Answer FIP12/FIP12W will auto answer all incoming call immediately. How long FIP12/FIP12W to sound dial out tone Dial Time Out when FIP12/FIP12W dialing number. FLYINGVOICE Page 57 of 81...

  • Page 58: Multi-Functional Key

    Call Immediately Choose call immediately key form * or #. If or not enable ICMP Ping. If enable this option, FIP12/FIP12W will ping ICMP Ping the SIP Server every interval time, otherwise, It will send “hello” empty packet to the SIP Server.
  • Page 59 If set properly, press the corresponding button to access to phonebook, call history, text message, volume+, volume- and login/logout menu directly. Adding Call Pickup: Step 1.Choose one Exp Key to configuration Step 2.Select the call pickup from the drop down list FLYINGVOICE Page 59 of 81...

  • Page 60: Dial Plan

    7.7.3.1 Parameters and Settings Webpage Field Name Description Dial Plan If or not enable dial rule. Line Choose the call mode from line1, line2. Digit Map Fill in the sequence used to match input number FLYINGVOICE Page 60 of 81...
  • Page 61 The syntactic, please refer to the following Dial Plan Syntactic Choose the dial plan mode from Deny and Dial Out. Action Deny means FIP12/FIP12W will reject the matched number, while Dial Out means FIP12/FIP12W allow dial out the matched number. Move Up Press it to move up.

  • Page 62: Dial Plan Syntactic

    [23-5*]: match one character from 2 or 3 or 4 or 5 or * Match to , …... For example: “01.”: can match ”0”, “01”, “011”, ”0111”, …….., ”01111…” Replace dialed with substituted. <dialed: For example： substituted> <8:1650>123456：input is “85551212”, output is“16505551212” FLYINGVOICE Page 62 of 81...

  • Page 63: Example

    “9,8,010x”: make outside dial tone after inputting “9”, stop tone until inputting “0” Set the delayed time. For example: “<9:111>T2”: FIP12/FIP12W will dial out the matched number “111” after 2 seconds. 7.7.3.3 Example 1. Example 1 Using line 1, if user dials #12#2, FIP12/FIP12W will call 010#12%232 immediately.

  • Page 64: Phone Book

    4. Example 4 Using line 2, if user dials 2,622 or 2,6222 or 2,62222 or FIP12/FIP12W will call 5622 or 56222 or 562222 or immediately. And FIP12/FIP12W will make outside dial tone after inputting “2” or “3”, stop tone until inputting “6”.
  • Page 65 Step 2. Click Edit button, and the configuration table like Picture 2 Picture 3 will appear Step 3. Change the value of parameters. Step 4. Press OK button to end configuration. Picture 3 Step 5. Press Save Settings button to save changes. FLYINGVOICE Page 65 of 81...

  • Page 66: Black List

    Step 1. Choose one phone book Step 2. Click Move to blacklist button to delete the phone book Picture 4 7.7.4.1 Black List Webpage Field Name Description Name Input the name Number Input the phone number Picture 1 FLYINGVOICE Page 66 of 81...
  • Page 67 Step 1. Choose one black list Step 2. Click Edit button, and the configuration table like Picture 2 will appear Picture 2 Step 3. Change the value of parameters. Step 4. Press OK button to end configuration. FLYINGVOICE Page 67 of 81...

  • Page 68: Call Log

    Step 2. Click button to move the black list to the phonebook Picture 3 7.7.5 Call Log To view the call log information such as redial list (incoming call), answered call and missed call. 7.7.5.1 Redial List FLYINGVOICE Page 68 of 81...

  • Page 69: Answered Calls

    7.7.5.2 Answered Calls 7.7.5.3 Missed Call 7.8 Administration Use can manage the FIP12/FIP12W in these six webpage; you can configuration the Time/Date, password, web access, system log and so on. FLYINGVOICE Page 69 of 81...

  • Page 70: Management

    Choose starting hour Stop Month Choose stopping month Stop Day of Week Choose stopping day Stop Day of Week Choose stopping week Last in Month Stop Hour of Day Choose stopping the function hour Steps: Picture 1 FLYINGVOICE Page 70 of 81...

  • Page 71: Password Reset

    7.8.1.2 Password Reset Webpage Field Name Description User Type Choose the user type from admin and user. Original Password Input original password New Password Input the new password Password Confirm Input the new password again FLYINGVOICE Page 71 of 81...

  • Page 72: Web Access

    Web Login Port Default is 8080, that is why URL should have 8080. Set the web idle timeout time. Web Idle Timeout The web page can be logged out after Web Idle Timeout without any operation. FLYINGVOICE Page 72 of 81...

  • Page 73: System Log Setting

    Picture 1 in syslog. FIP12/FIP12W support local and remote Syslog. In local: Step 1. Set syslog server null and choose one kind of Log Level, like Picture 1. Step 2. Press Saving Settings button to save and press Reboot button to active changes.

  • Page 74: Factory Defaults

    Status/Basic webpage. 7.8.3 Provision Provisioning allow FIP12/FIP12W auto-upgrading or auto-configuring FIP12/FIP12W supports 3 ways to provision: TFTP, HTTP and HTTPS.  Before testing or using TFTP, user should have tftp server and upgrading file and configuring file.
  • Page 75 3600s. Set the periodic time for resync, default is 3600s. Resync Error Retry Delay(rec) If it’s time to resync, but FIP12/FIP12W is busy now, in Forced Resync this case, FIP12/FIP12W will wait for a period time, the Delay(sec) longest is “Forced Resync Delay”, default is 14400s, when the time over, FIP12/FIP12W will forced to resync.

  • Page 76: Snmp

    Field Name Description Upgrade Enable If or not enable firmware upgrade via provision. Upgrade Error If the last upgrade fails, FIP12/FIP12W will try upgrading Retry Delay(sec) again after “Upgrade Error Retry Delay” period, default is 3600s. URL of upgrade file Upgrade Rule 7.8.4 SNMP...

  • Page 77: Diagnoisis

    Interval TR069 server The TR069 server’s user name for User Name connecting to FIP12/FIP12W The TR069 server’s password for Password connecting to FIP12/FIP12W SSL Key Fill in SSL key. 7.8.6 Diagnoisis In this page, user can do ping test and traceroute test to diagnose the device’s connection status.

  • Page 78: Operation Mode

    8.2 Long Time Stop at “Initializing Network” Solution: Check if the Ethernet cable is properly connected. Check if the DHCP server is working normally. Check if the connection between the DHCP Server and FIP12/FIP12W is properly connected. 8.3 No Dial Tone Solution: FLYINGVOICE...

  • Page 79: Can Not Make A Call

    Check if the Ethernet cable is properly connected. Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address: 8080, 8080 must be added. Check if your firewall/NAT settings are correct. FLYINGVOICE Page 79 of 81...

  • Page 80: Forget The Password

    This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. FLYINGVOICE Page 80 of 81...
  • Page 81 Beijing Flying Voice Technology Limited Beijing Shenzhen Add: C1603,Caizhi International Building,18 East Add: Room102, 1F East, Bldg 3#, Minqi Park, Pingshan, Xili, Zhongguancun Road,Haidian District Beijing Nanshan Districe, Shenzhen, China ZIP code:100176 ZIP code:518052 Tel: +86-10-67885285 Tel: +86-755-26099365 FLYINGVOICE Page 81 of 81...

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