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Flyingvoice P20 Series User Manual

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Version 1.1.0
Sep. 2024
Flyingvoice Network Technology Co., Ltd.
I/V

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  • Page 1 Version 1.1.0 Sep. 2024 Flyingvoice Network Technology Co., Ltd.

  • Page 2: Warranty

    Copyright Copyright © 2020 Flyingvoice Network Technology CO., LTD. Copyright © 2020 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Flyingvoice Network Technology CO., LTD.

  • Page 3: End User License Agreement

    Flyingvoice does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no event, even if Flyingvoice has been suggested the occurrence of damages that are direct,...
  • Page 4 Address: 1801-1802, Building 1, Chongwen Park, Nanshan Zhiyuan, Nanshan District, Shenzhen, China Hereby, Flyingvoice Network Technology Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the declaration of conformity can be obtained with this user manual; this product is not restricted in the EU.

  • Page 5: Gnu Gpl Information

    GNU GPL INFORMATION Flyingvoice phone firmware contains third-party software under the GNU General Public License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 6: Table Of Contents

    Table of Contents About This Guide......................6 Chapter 1 Introduction ..................... 7 1.1 Hardware Overview .................... 7 P20 Series Hardware ..................7 1.2 LED Indicator ..................... 9 Power LED Indicator ..................9 Line Key LED ....................9 1.3 Screen and Icons ..................... 10 Idle Screen ......................
  • Page 7 Forwarding All Incoming Calls on All Lines............27 Deactivating Call Forward ................27 Diverting Calls to a Contact ................27 3.9 Call Waiting ...................... 27 Phone interface configuration ................28 Web interface configuration ................28 3.10 Transferring Calls ................... 28 Flyingvoice Network Technology Co., Ltd. II/V...
  • Page 8 Listening to Voice Mails ................... 38 4.4 Text Message ....................38 New Message ....................38 Viewing text messages ..................39 Save Text message ..................40 4.5 MWI (Message Waiting Indicator) ..............41 4.6 Directory ......................42 Flyingvoice Network Technology Co., Ltd. III/V...
  • Page 9 Changing the Administrator Password ............. 56 Call Immediately key ..................57 Phone lock ...................... 57 5.2 Audio Settings ....................57 Adjusting the Volume ..................57 Setting the Ring Tone ..................58 5.3 AP Mode......................59 Flyingvoice Network Technology Co., Ltd. IV/V...
  • Page 10 Table of Contents Enable AP Mode....................59 Chapter 6 Maintaining Your Phone ................60 6.1 Rebooting Your Phone ..................60 6.2 Resetting to Factory Settings ................60 Flyingvoice Network Technology Co., Ltd.

  • Page 11: About This Guide

    About This Guide About This Guide Thank you for choosing Flyingvoice P20 Series IP phone, which delivers the industry’s leading HD audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network.

  • Page 12: Chapter 1 Introduction

    Entering Characters 1.1 Hardware Overview Topics P20 Series Hardware P20 Series Hardware The P20 series takes the P20P IP phone as an example, and the main hardware components include the LCD interface and keypad, as follows. Flyingvoice Network Technology Co., Ltd.
  • Page 13 Chapter 1 Introduction The main hardware components of the P20 Series IP phone are described as follows. Item Description Handset Handset to pick up and answer call Shows information about your phone, such as calls, messages, soft keys, Phone Screen...

  • Page 14: Led Indicator

    The line is registered or BLF is set to indicate that the monitored Solid green phone is ringing Fast-flashing red The line receives an incoming call The line is in conversation or BLF is set to indicate that the monitored phone is on a call Flyingvoice Network Technology Co., Ltd.

  • Page 15: Screen And Icons

    Check with your system administrator to find out if this feature is available on the phone. When there is an active call and a held call, the calls screen is shown below: Flyingvoice Network Technology Co., Ltd.

  • Page 16: Icons In The Status Bar

    Call is on hold WIFI is connected WIFI is disconnected Text Message Line Key Icons Icons on the line key that vary by phone models. Icon indicators (associated with line) Icon Description The private line is registered successfully Flyingvoice Network Technology Co., Ltd.

  • Page 17: Other Icons

    Icons displayed on the LCD interface (Text Message icons). Icon Description Unread text message Read text messages Sent messages / Outbox messages Drafting Box Information 1.4 Entering Characters You can use the keypad keys on your phone to enter or update field information. Flyingvoice Network Technology Co., Ltd.
  • Page 18 In 123 mode, you can press the * key to choose the following special characters: .*:/@[]. Insert space Select ABC, abc, 2aB mode, press the 0 key. Delete one or more Position the cursor to the right of the character, and select the Delete soft key. characters Flyingvoice Network Technology Co., Ltd.

  • Page 19: Chapter 2 Getting Started

    Chapter 2 Getting Started Chapter 2 Getting Started This chapter introduces the introductory operation of the P20 series phones. For more information and help, please contact us. Topic Phone initialization Phone Status Basic network settings Wireless network settings Registration 2.1 Phone initialization After the phone is powered on, the following steps will be performed.

  • Page 20: Wireless Network

    You can connect the phones to a wireless network if Wi-Fi is available within the area. For more information, contact your system administrator. Topics Activating the Wi-Fi Mode Connecting to the Wireless Network Viewing the Wireless Network Information Disconnecting the Wireless Network Connection Flyingvoice Network Technology Co., Ltd.

  • Page 21: Activating The Wi-Fi Mode

    5. If the network is secure, enter its password. 6. Select OK. Viewing Wireless Network Information You can view the wireless network information (for example, Profile Name, SSID or Signal Strength) when the Wi-Fi mode is activated. Procedure Flyingvoice Network Technology Co., Ltd.

  • Page 22: Disconnecting Wireless Network Connection

    Usually, the system administrator will pre-configure the relevant parameters and deploy all phones centrally, in this case, the phones are usually already registered with accounts. The P20 Series IP phone supports 2 account registrations. If the phone is not registered, you need to register it manually.

  • Page 23: Phone Interface Registration

    Default Administrator Username and Password are "admin" 2. Click SIP Account->Line x, drop down and select Line Enable to enable, fill in user information (Display Name, Phone Name, Account, Password), Proxy and Registration information (Proxy server, Proxy port, Transport) Flyingvoice Network Technology Co., Ltd.
  • Page 24 1. Click SIP Account->Line x, drop down and select Account Disable Tips Incorrect network settings may cause the network to be unavailable and may also have an impact on the performance of the network. To learn more about the parameters, please consult your system administrator. Flyingvoice Network Technology Co., Ltd.

  • Page 25: Chapter 3 Call Feature

    Start typing a phone number. ⚫ Select the desired line key. ⚫ Pick up the handset, press the Speakerphone key or the HEADSET key 2. Enter a number or select a contact. 3. Select Send. Flyingvoice Network Technology Co., Ltd.

  • Page 26: Placing Multiple Calls

    Placing a Call from the Directory You can place a call to a contact directly from your directory. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select the desired contact group or All Contacts. Flyingvoice Network Technology Co., Ltd.

  • Page 27: Placing A Call Using The Rj9 Headset

    Placing a Call using the DECT headset Connect the headset, enter the number and press the Send soft key. Tip: After the connection is completed, LCD interface display "USB headset connected". Brands and models of DECT headsets supported by P20 series IP phones. Brands Models CS520...

  • Page 28: Answering A Call When In A Call

    Your system administrator can configure the phone to automatically answer the incoming call after ending all calls. Phone interface Procedure 1. Navigate to Menu > Features > Auto Answer > Auto Answer Settings. 2. Enable the Auto Answer. Flyingvoice Network Technology Co., Ltd.

  • Page 29: Disabling Call Waiting

    Rejecting Calls with Do Not Disturb (DND) You can enable DND to reject all incoming calls automatically when you do not want to be interrupted. Topics Rejecting Calls with DND Deactivating DND Rejecting Calls with DND Procedure Flyingvoice Network Technology Co., Ltd.

  • Page 30: Ending Calls

    You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever. Topics Flyingvoice Network Technology Co., Ltd.

  • Page 31: Holding A Call

    There are three types of forwarding: Always Forward: Forwards all incoming calls immediately. Busy Forward: Forwards incoming calls when you are busy in a call. No Answer Forward: Forwards incoming calls when no one answers the calls. Flyingvoice Network Technology Co., Ltd.

  • Page 32: Forwarding All Incoming Calls On All Lines

    The call waiting feature can be turned on or off. If the call waiting feature is enabled, new incoming calls can be answered during a call. If call waiting is turned off, new calls will be automatically rejected during the call and a busy Flyingvoice Network Technology Co., Ltd.

  • Page 33: Phone Interface Configuration

    If you are using a handset, the transfer can be completed by hanging up the handset. Your system administrator can also set your phone to perform attended transfer when using a Transfer key. Performing an Attended Transfer Flyingvoice Network Technology Co., Ltd.

  • Page 34: Conference Calls

    5. At this point, a three-person meeting was generated. Holding or Resuming a Conference Call When you place a conference call on hold, other participants cannot hear each other until you resume the held conference call. Procedure Flyingvoice Network Technology Co., Ltd.

  • Page 35: Splitting A Conference Call

    1. Insert the USB flash drive into the USB port of the phone, the status bar shows the icon 2. Press Menu->Features->USB Record. 3. Press to select USB Record Enable. 4. Press the OK key. Flyingvoice Network Technology Co., Ltd.

  • Page 36: Call Recording

    4. View recording details: press the Option to the right of a recording file in the list and Select Details. 5. Delete a single recording file: press Delete in the pop-up box, prompting "Delete selected item?". Flyingvoice Network Technology Co., Ltd.

  • Page 37: Recording Settings On The Lcd Screen

    Press Recording File Settings, Swap Delete manually or Auto Delete when the U flash drive capacity is full (default is Delete manually), press the OK key. You can press Browse storage space to view the Total space, Used space and Free(available) space. Flyingvoice Network Technology Co., Ltd.

  • Page 38: Recording Settings On The Web Interface

    OK. Download recording file: In the Recording query -> recording files page, click the download icon on the right side of the file list or click Bulk download after selecting multiple file Flyingvoice Network Technology Co., Ltd.
  • Page 39 Chapter 6 Maintaining Your Phone Flyingvoice Network Technology Co., Ltd.

  • Page 40: Chapter 4 Advanced Call Features

    Then log into the phone's web interface, go to Phone->Line key page, type select Intercom, enter the group number into the value, then click the Save button. 3. After that, you can press the configured programable key to use the function. Flyingvoice Network Technology Co., Ltd.

  • Page 41: Using Intercom

    Procedure: 1. Finish configuring paging on the PBX Then log into the phone's web interface, go to Phone->Line key page, type select Paging, enter the group number into the value, then click the Save button. Flyingvoice Network Technology Co., Ltd.

  • Page 42: Using Paging

    You can leave a voice mail to someone who is busy or inconvenient to answer the call. Procedure 1. Follow the voice prompts to leave a voice mail. 2. Hang up to complete the voice mail. Flyingvoice Network Technology Co., Ltd.

  • Page 43: Listening To Voice Mails

    New Message Procedure 1. Press Menu->Message->Text Message->New Message 2. Enter the text message content, and the text message cannot be empty Flyingvoice Network Technology Co., Ltd.

  • Page 44: Viewing Text Messages

    Delete key to delete the message, or press Option in the received list to select Delete or Delete All. To view sent messages: Procedure 1. Press Menu->Message->Text Message->Sentbox 2. You can select one message and press the View to view the content of this message. Flyingvoice Network Technology Co., Ltd.

  • Page 45: Save Text Message

    Save to Draftbox: When sending a message, if it is not sent out and you quit editing the message, it will be automatically saved to the draftbox Procedure 1. Press Menu->Message->Text Message->Draftbox Display the list of unsent messages, select one message, and press Send to send the text message directly Flyingvoice Network Technology Co., Ltd.

  • Page 46: Mwi (Message Waiting Indicator)

    Procedure To set up MWI enable via the web interface. 1. Click SIP Account->Line x ->Supplementary Services 2. Enable MWI->Select Enable(Default Enable) 3. MWI subscription enable->select Enable 4. Click Save & Apply the save operation Flyingvoice Network Technology Co., Ltd.

  • Page 47: Directory

    You can change or add the group's information. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select the desired group. 3. Select Option > Detail. 4. Edit the group information. 5. Select Save. Flyingvoice Network Technology Co., Ltd.
  • Page 48 2. Select the desired contact group or All Contacts. The contact names are displayed in alphabetical order. Editing Contacts You can update your contacts' information. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. Flyingvoice Network Technology Co., Ltd.

  • Page 49: Blacklist

    In the Local Directory, you can enter search criteria to find your desired contact quickly. Procedure 1. Select Directory or navigate to Menu > Directory > Local Contacts. 2. Select Search. 3. Enter your search criteria in the search field. Blacklist Flyingvoice Network Technology Co., Ltd.
  • Page 50 If you want to answer a call from a specific contact, you need to remove it from the Blacklist. Procedure 1. Navigate to Menu > Directory > Blacklist. 2. Select the desired blacklist contact. 3. Select Option > Delete. Flyingvoice Network Technology Co., Ltd.

  • Page 51: Remote Phone Book

    1. Go to the web interface and click Phone -> Directory-> Remote Phonebook update to local (xml). 2. Fill in the URL (remote phonebook address), the detection interval is 3600s by default. 3. Click Save Flyingvoice Network Technology Co., Ltd.
  • Page 52 Chapter 4 Advanced Call Features Example of xml file (http server): You can view the Phonebook (All Contacts) on the web: Flyingvoice Network Technology Co., Ltd.

  • Page 53: Remote Phonebook

    To view the remote phone book through the phone screen: 1. Click Menu->Remote Phone Book->Remote Address Book and select the imported remote group. 2. View the list of contacts in the Remote Phone book. TIPS: You can Dial/Search/Add Contacts. Flyingvoice Network Technology Co., Ltd.

  • Page 54: Ldap

    Chapter 4 Advanced Call Features 4.8 LDAP LDAP stands for Lightweight Directory Access Protocol, which is a client-server protocol for accessing a directory service.LDAP directory feature of the Flyingvoice phone allows you to search for contacts. Configure LDAP Address Book through the web interface: 1.

  • Page 55: Call History

    To identify someone's call the next time, you can save a history record to the Local Directory. Procedure 1. Select History. 2. Select the desired list. 3. Select the desired entry, and select Option > Add to Contacts. Flyingvoice Network Technology Co., Ltd.

  • Page 56: Saving A History Record To Blacklist

    4. Select OK. 4.10 Hot desking In office scenario, the Hot desking feature allows you to quickly clear all of your phone's current SIP accounts and register new accounts easily and efficiently. Topic Configure Hot desking Flyingvoice Network Technology Co., Ltd.

  • Page 57: Configure Hot Desking

    3. After the SIP settings are clear, automatically jump to fill in the interface, you can choose to Back, there is no account information at this time; you can also enter a new account number to complete the registration. Tip: The registered new account is Account 1 by default. Flyingvoice Network Technology Co., Ltd.

  • Page 58: Beeper

    4. Click Save Settings. TIPS: When the mode is Disable, the USB switch will not take action when pressed; when the mode is Silent, there will be no sound during the whole process of dialing out and answering; Flyingvoice Network Technology Co., Ltd.
  • Page 59 Chapter 4 Advanced Call Features when the mode is SpeedDial, it will be the normal speed dialing of the call. Flyingvoice Network Technology Co., Ltd.

  • Page 60: Chapter 5 Customizing Your Phone

    Backlight Brightness: When the phone is active, the screen brightness can be adjusted in 7 levels. When the phone is in Idle, the screen brightness can be adjusted in 8 levels. Procedure 1. Navigate to Menu > Basic > Display > Active Level or Inactive Level. Flyingvoice Network Technology Co., Ltd.

  • Page 61: Language

    Changing the Administrator Password By default, you need input administrator password to access the Advanced setting menu. The default password is “admin”. For security reasons, you should change the default password as soon as possible. Procedure Flyingvoice Network Technology Co., Ltd.

  • Page 62: Call Immediately Key

    You can change the basic audio settings on your phone. Topics Adjusting the Volume Setting the Ring Tone Adjusting the Volume You can adjust the volume of the ringer, media, and the audio during a call. Flyingvoice Network Technology Co., Ltd.

  • Page 63: Setting The Ring Tone

    1. Select Directory or navigate to Menu > Directory> Local Contacts. 2. Select the desired contact group or All Contacts. 3. Choose the desired contact, and select Option > Detail. 4. Select the desired ring tone from the Ring Type field. 5. Select Save. Flyingvoice Network Technology Co., Ltd.

  • Page 64: Ap Mode

    Chapter 5 Customizing Your Phone 5.3 AP Mode You can use the FLYINGVOICE Phone as an AP wireless access point, and you can use wireless devices (mobile wireless devices such as cell phones and computers) for network connection. Enable AP Mode AP mode, when turned on, shuts down the phone's connection to Wi-Fi.

  • Page 65: Chapter 6 Maintaining Your Phone

    The phone prompts you whether to reset the setting. 3. Select OK. The phone begins resetting. Tip: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully. Flyingvoice Network Technology Co., Ltd.

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