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Troubleshooting
If you have followed the instructions carefully and your faucet still does not work properly,
take the following corrective steps:
PROBLEM
Leakage under faucet handle
Water does not shut off
completely
Leaking between spray head
and the hose
Hose does not retract
Low flow
CAUSE
Locking nut has come loose or
cartridge needs to be reseated.
Cartridge may need to be
adjusted or replaced.
Spray head may be loose or
washer is not seated correctly
in the hose connection.
Weight may be installed
incorrectly.
The screen filter in the hose
connectors is dirty.
ACTION
Loosen set screw with phillips screwdriver.
Remove handle and unscrew cartridge
cover by hand. Tighten locking nut with an
adjustable wrench.
Loosen set screw with phillips screwdriver.
Remove handle and unscrew cartridge
cover by hand. Unscrew locking nut with
an adjustable wrench. Remove ceramic disc
cartridge.
Check for cracks, and if O-ring is seated
correctly. Reseat cartridge.
Tighten spray head by hand until snug.
Make sure washer is seated correctly.
Readjust weight on hose.
Turn off the water supply at water valve
and unscrew the hose connectors from
water supply lines. Clean the screen in the
water lines with hot water, removing any
debris or calcium build up.
12
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