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Troubleshooting
If you have followed the instructions carefully and your faucet still does not work properly, take the following corrective steps:
PROBLEM
Leakage under faucet handle
Water does not shut off
completely
Leaking between spray head
and the hose
Low flow
Water doesn't divert properly from
faucet spout to faucet sprayer
For technical assistance or replacement parts, please contact Kraus
Customer Service and one of our representatives will be happy to help:
Toll-Free: 800-775-0703 or Customerservice@kraususa.com
CAUSE
Locking nut has come loose or
cartridge needs to be reseated.
Cartridge may need to be
adjusted or replaced.
Spray head may be loose or
washer is not seated correctly
in the hose connection.
Aerator may be clogged
The screen filter in the hose
connectors is dirty.
The diverter may be clogged.
The diverter may be clogged.
ACTION
Remove button located at top of handle.
Loosen set screw with a phillips screw
driver. Remove handle and unscrew
cartridge cover by hand. Tighten locking
nut with an adjustable wrench.
Remove button located at top of handle.
Loosen set screw with a phillips screw
driver. Remove handle and unscrew
cartridge cover by hand. Unscrew locking
nut with an adjustable wrench. Remove
ceramic disc cartridge.
Check for cracks, and if O-ring is seated
correctly. Reseat cartridge.
Tighten spray head by hand until snug.
Make sure washer is seated correctly.
Unscrew aerator with aerator key. Hold tip
of spray head and turn on water to flush
debris.
Turn off the water supply at water valve
and unscrew the hose connectors from
water supply lines. Clean the screen in the
water lines with hot water, removing any
debris or calcium build up.
Unscrew the spout nut, remove the spout.
Unscrew the diverter cap 7 with 12mm hex
key. Remove the diverter 8 with needle
pliers, clean it with hot water removing any
debris or calcium build up. Reassemble
spout.
Unscrew the spout nut, remove the spout.
Unscrew the diverter cap 7 with 12mm hex
key. Remove the diverter 8 with needle
pliers, clean it with hot water removing any
debris or calcium build up. Reassemble
spout.
R
12
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