Troubleshooting - Lexmark Optra C710 Setup Manual

Troubleshooting

Note:
For expanded
troubleshooting information, look
on the Drivers, MarkVision and
Utilities CD. Click View
Documentation and look for the
MarkNet link.
Note:
The file you use with
FTP can be in PCL, PostScript,
PDF, HTML or any other
language the printer
understands. If the file prints,
this confirms the TCP/IP
protocol is working properly in
the MarkNet print server.
Note:
To use the MarkNet
resident web server, type the
print server IP address in the
URL field of your browser (for
example, http: //
192.168.236.24).
96
Troubleshooting
Free firmware updates for any Lexmark print server are
available on the web site at www.lexmark.com.
TCP/IP
1
Make sure the TCP/IP protocol is turned on
(activated) in the print server. To find out, print a
network setup page and look in the paragraph
under TCP/IP.
2
Issue a ping command to the print server.
ping 192.168.236.24
3
Establish an FTP session with the print server.
ftp 192.168.236.24
4
Using the FTP put command, print a file to the
network printer.
put mytest.ps
5
Check the port settings on the printer object.
6
Check all settings in the print server, using the
MarkNet resident web server or MarkVision.
7
For non-UNIX networks: Uninstall Lexmark
software.
8
For non-UNIX networks: Reinstall Lexmark
software. During the reinstallation, select only
those network protocols you actually use (for
example, TCP/IP).
9
Try printing again.
10
If you are still having trouble, contact Lexmark for
help at 1-800-LEXMARK (1-800-539-6275) or on the
World Wide Web at http://www.lexmark.com.