Print quality guide Page 1 of 13 Print quality guide If the solutions here do not correct the problem, then contact customer support. You may have a printer part that requires adjustment or replacement. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
Print quality guide Page 2 of 13 HECK THE BACKGROUND DARKNESS OR REMOVAL SETTING • Adjust the darkness to a lighter setting. • Increase the background removal setting. AKE SURE THERE IS NO WORN OR DEFECTIVE PRINT OR TONER CARTRIDGE Replace the worn or defective cartridge.
Print quality guide Page 3 of 13 For more information, see the instruction sheet that came with the replacement part. AKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE Replace the defective transfer module. For more information, see the instruction sheet that came with the replacement part. Paper curl Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS...
Print quality guide Page 4 of 13 VOID TEXTURED PAPER WITH ROUGH FINISHES AKE SURE THERE IS NO DEFECTIVE PRINT OR TONER CARTRIDGE Replace the worn or defective cartridge. AKE SURE THE TRANSFER MODULE IS NOT DEFECTIVE Replace the defective transfer module. For more information, see the instruction sheet that came with the replacement part.
Print quality guide Page 5 of 13 VOID TEXTURED PAPER WITH ROUGH FINISHES HECK THE APER YPE SETTING Make sure the paper type setting matches the paper loaded in the tray or feeder: • From the Paper menu on printer control panel, check the Paper Type setting. •...
Print quality guide Page 6 of 13 AKE SURE THE PRINT OR TONER CARTRIDGE IS NOT LOW ON TONER Remove the cartridge. Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Print quality guide Page 7 of 13 Repeating defects appear on prints Try one or more of the following: EPLACE THE PRINT OR TONER CARTRIDGE Replace the cartridge of the color with the repeating defect, if the defects occur in the following instances: •...
Print quality guide Page 8 of 13 HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray: From the Paper menu on the printer control panel, check the Paper Type and Paper Weight settings. Before sending the job to print, specify the correct paper type setting: •...
Print quality guide Page 9 of 13 AKE SURE THE PHOTOCONDUCTOR IS NOT DEFECTIVE AND IS INSTALLED CORRECTLY Remove and then reinstall the photoconductor. If the problem continues, then the photoconductor may need to be replaced. AKE SURE THE PRINT OR TONER CARTRIDGES ARE INSTALLED CORRECTLY ARE NOT DEFECTIVE NOT LOW ON TONER •...
Print quality guide Page 10 of 13 Streaked vertical lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: ELECT ANOTHER TRAY OR FEEDER • From the printer control panel, navigate to: Paper Menu > Default Source > select a tray or feeder > Submit •...
Print quality guide Page 11 of 13 AKE SURE THE PRINTER HAS BEEN RECALIBRATED RECENTLY Select Color Adjust in the Quality menu. ‑ AKE SURE THE APPLICATION HAS NOT SPECIFIED AN OFF WHITE BACKGROUND Check the application settings. AKE SURE NO TONER IS IN THE PAPER PATH Contact customer support.
Print quality guide Page 12 of 13 Toner specks Try one or more of the following: AKE SURE THERE IS NO WORN OR DEFECTIVE PRINT OR TONER CARTRIDGE Replace the worn or defective cartridge. AKE SURE THERE IS NO TONER IN THE PAPER PATH ONTACT CUSTOMER SUPPORT If the problem continues, then the printer may need to be serviced.
Print quality guide Page 13 of 13 Uneven print density AKE SURE THERE IS NO DEFECTIVE OR WORN PRINT OR TONER CARTRIDGE Replace the worn or defective cartridge.