Faqs & Troubleshooting - NewLine Vega Z Series User Manual

Symptom
The panel cannot be powered on or the
power indicator light is off.
The remote control is not causing a
response.
The image is normal but there is no
sound.
The system is automatically powered
on/off when no operation is being
performed.
The colors of images are abnormal.
The touch function is abnormal or the
positioning is inaccurate.
The touch function is unavailable when
the external signal source channel is
being used.
FAQs & Troubleshooting
Troubleshooting Methods
Check whether the power supply is connected.
Check whether the power supply plug is properly
connected.
Check whether the power outlet has electricity.
Check whether the rocker switch is enabled.
Press the reset switch and start the system again.
Replace the batteries.
Check whether the polarity direction of the
batteries is correct.
Align the remote control with the IR receiver
window. For details, see section "Remote
Control".
Increase volume on both the panel and the
Windows system.
Check whether the screen and the Windows
system are muted.
If an external computer is connected, check
whether the connection cables are normal.
Disable the automatic power-on/off function. For
details, see section "Power ON/OFF Setting".
Check whether the screen entered shut down
mode due to no operation for an extended period
of time.
Check whether the input power supply is stable.
Check whether the HDMI cable is properly
connected or has any quality issue.
Restart the screen.
In the Windows system, recalibrate the screen.
For details, see section "Calibration".
Switch between different external signal sources.
Ensure that the USB touch cable is connected to
the proper port. For details, see section "Ports".
Remove and insert the USB touch cable again.
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