Understanding jam messages
Always clear the entire paper path when you receive
any jam message.
Paper jam message
Check Areas...
A, B, T1
200 Paper Jam
(Tray 1)
D, K, L
201 Paper Jam
(Fuser area)
K, L
202 Paper Jam
(Fuser area)
E, J
230 Paper Jam
(Duplex area)
C, T<x>
24<x> Paper Jam
(Trays 2–4)
A
250 Paper Jam
(Multipurpose feeder)
M
27<x> Paper Jam
(Mailbox or output
expander)
1, 2, 3, 4, 5, 6
28<x> Paper Jam
(Finisher)
Clearing the entire paper path
When a paper jam occurs, the printer stops operating
and displays
2xx Paper Jam
certain printer areas.
After you have cleared the following areas, make sure
all printer covers, doors, and trays are closed, and then
press Go to resume printing.
What to do...
Follow the instructions for clearing
Follow the instructions for clearing
If the jam message persists, paper may be caught in the fuser. See
fuser jams
for instructions.
Follow the instructions for clearing
If the jam message persists, paper may be caught in the fuser. See
fuser jams
for instructions.
Follow the instructions for clearing
Follow the instructions for clearing
Follow the instructions for clearing
Follow the instructions for
(Area
M).
Follow the instructions for
and a message to clear
Clearing jams guide
Page 2 of 6
Area
A,
Area
Area
D,
Area
Area K
and
Area E
and
Area C
and
Area
A.
Clearing mailbox or output expander jams
Clearing finisher jams (Areas
Area A
1
If you are using the multipurpose feeder, release
the levers on each side of the feeder to open it
flat.
2
Remove any jams and return the feeder to its
working position.
B, and
Area
T1.
K, and
Area
L.
Clearing
Area
L.
Clearing
Area
J.
Area
T<x>.
1–6).