Clearing Duplex Unit Paper Jams - Lexmark C720 Quick Reference

Loading paper, transparencies and Clearing paper jams
envelopes
When a paper jam occurs, the Paper Jam message appears and
indicates the location of the jammed paper. You must clear the paper
Important! Move the front and side guides to properly position the
from this area, but you must also clear all paper from the entire paper
guides for the media size you are using.
path. The illustration of the paper path may help you.
Note: Transparencies, envelopes, labels, and card stock can only be
After you have cleared all the paper, close the printer rear door and top
used in tray 1.
door, and then press Go to clear the message.
Important! Recommended Lexmark transparencies are P/N 12A5590
(letter) or P/N 12A5591 (A4). Note: If you feel you have cleared all the paper from the paper path,
but the paper jam message is still displayed, remove the paper
trays and check for jammed paper inside the paper tray cavity,
replace the paper trays, open and close the rear and top door,
Adjust guides
and then press Go.
Message
201 Paper Jam
202 Paper Jam
24x Paper Jam
230 Paper Jam
231 Paper Jam
Flex media Printer paper path
202 Paper jam
201 Paper jam
24x Paper jam
Duplex unit paper path
Load media
230 Paper jam
231 Paper jam
201 Paper jam (rear door)
CAUTION!
The inside of the printer may be hot. Allow the printer to
cool before touching any internal components.
1 Pull the rear door release 2 Lower the rear door and
latch toward the rear of the carefully remove any paper
printer. from the back of the printer.
Location
Open the rear door
3 Close the rear door and press Go..
Open the top door
Open the paper tray
Open the duplex unit top door
Open the duplex unit lower door
202 Paper jam (fuser and output rollers)
1 Carefully remove any jammed 2 Pull the rear door release
paper from the output rollers. latch toward the rear of the
printer.
202 Paper jam (continued) 24x Paper jam (Open the paper tray)
1 Pull the paper tray completely
Note: Paper jammed in the fuser rollers must be removed from the
out of the printer and set it on
back of the printer to avoid contaminating the fuser rollers.
a flat surface.
3 Lower the rear door. 4 Slide the top door release
2 Remove any wrinkled or
latch toward the front of the
damaged paper.
printer and lift the top door.
4 Place the paper in the paper
5 Move the green roller locking 6 Remove the jammed paper
tray and place the tray into the
levers toward the rear of the from the rear of the printer.
printer.
printer.
6 Lower the rear door and
7 Move the green roller locking 8 Close the top and rear doors
carefully remove any paper
levers to center position. and press Go.
from the back of the printer.

Clearing duplex unit paper jams

3 Examine inside the paper tray
Duplex unit paper path
cavity and remove any paper
inside the printer.
230 Paper Jam
231 Paper Jam
230 Paper jam (Open the duplex unit top door)
1 Open the top duplex door. 2 Carefully remove any jammed
paper from the top of the
5 Pull the rear door release
duplex unit.
latch toward the rear of the
printer..
3 Close the top duplex door and press Go.
7 Close the rear door and press
Go.
231 Paper jam (Open the duplex unit lower door)
1 Open the outer lower duplex 2 Carefully remove any jammed
access door. paper from the rear of the
duplex unit.
3 Lower the inner rear duplex 4 Lift the inner rear duplex
l
door. access pane .
5 Carefully remove any jammed 6 Close the inner and outer rear
paper from inside the duplex duplex access doors and
unit. press Go.