Scan Was Not Successful; Scanning Takes Too Long Or Freezes The Computer; Poor Scanned Image Quality - Lexmark X860DE 3 User Manual

Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem
with the scanner.

Scan was not successful

These are possible solutions. Try one or more of the following:
C
HECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
A
N ERROR MAY HAVE OCCURRED IN THE PROGRAM
Turn off and then restart the computer.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:
O
THER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING
Close all programs not being used.
T
HE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution.

Poor scanned image quality

These are possible solutions. Try one or more of the following:
C
HECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
T
HE SCANNER GLASS MAY BE DIRTY
Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see "Cleaning
the scanner glass" on page 197.
A
DJUST THE SCAN RESOLUTION
Increase the resolution of the scan for a higher quality output.
C
HECK THE QUALITY OF THE ORIGINAL DOCUMENT
Make sure the quality of the original document is satisfactory.
C
HECK THE DOCUMENT PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Troubleshooting
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