Copier does not respond ...........................................................................................................................................................196

Scanner unit does not close......................................................................................................................................................196

Poor copy quality..........................................................................................................................................................................197

Partial document or photo copies..........................................................................................................................................198

Solving scanner problems.............................................................................................................................................198

Checking an unresponsive scanner .......................................................................................................................................198

Scan was not successful .............................................................................................................................................................199

Scanning takes too long or freezes the computer............................................................................................................199

Poor scanned image quality .....................................................................................................................................................199

Partial document or photo scans............................................................................................................................................200

Cannot scan from a computer .................................................................................................................................................200

Solving fax problems.......................................................................................................................................................200

Caller ID is not shown..................................................................................................................................................................200

Cannot send or receive a fax.....................................................................................................................................................201

Can send but not receive faxes................................................................................................................................................202

Can receive but not send faxes................................................................................................................................................203

Received fax has poor print quality........................................................................................................................................203

Blocking junk faxes.......................................................................................................................................................................204

Solving option problems................................................................................................................................................204

Option does not operate correctly or quits after it is installed ....................................................................................204

Drawers.............................................................................................................................................................................................205

Multipurpose feeder....................................................................................................................................................................205

Memory card ..................................................................................................................................................................................206

Solving paper feed problems.......................................................................................................................................206

Paper frequently jams .................................................................................................................................................................206

Paper jam message remains after jam is cleared ..............................................................................................................206

Page that jammed does not reprint after you clear the jam.........................................................................................206

Solving print quality problems....................................................................................................................................207

Blank pages.....................................................................................................................................................................................207

Characters have jagged or uneven edges ...........................................................................................................................207

Clipped images..............................................................................................................................................................................208

Dark lines .........................................................................................................................................................................................208

Gray background ..........................................................................................................................................................................208

Incorrect margins..........................................................................................................................................................................209

Light colored line, white line, or incorrectly colored line...............................................................................................209

Paper curl.........................................................................................................................................................................................210

Print irregularities .........................................................................................................................................................................210

Repeating defects.........................................................................................................................................................................211

Skewed print...................................................................................................................................................................................211

Print is too light .............................................................................................................................................................................211

Print is too dark..............................................................................................................................................................................213

Solid color pages...........................................................................................................................................................................214

Toner fog or background shading appears on the page ...............................................................................................214

Toner rubs off.................................................................................................................................................................................214

Contents

Table of Contents