Solving Other Problems; Calling For Service - Lexmark X422 User Reference Manual

Problem Cause
The Web HTTP server is
pages you disabled.
browse are
blank.
Scanned Firewalls are
profiles fail enabled.
to work.

Solving other problems

Problem
How do I get updated print drivers
or utilities?
Where are the MFP PCL escape
codes listed?

Calling for service

When you call for MFP service, be prepared to describe the problem you are experiencing or the
error message on the control panel display.
You need to know your MFP model type and serial number. Refer to the label on the inside cover of
the upper front door of the MFP for this information. The serial number is also listed on the menu
settings page. See Printing the menu settings page
For service, contact the Lexmark support site for customer service at http://support.lexmark.com,
and report a description of the problem.
Troubleshooting
Solution
• Try several standard network verification tests, such as using the
PING command to check connectivity on the network.
• Contact your support person.
Some versions of Windows operating systems have firewalls enabled.
Contact your support person for assistance with the firewall.
Solution
Refer to the Lexmark Web site at www.lexmark.com for print
drivers.
The drivers CD that was shipped with your MFP contains an
Adobe Acrobat file with a complete list of Printer Command
Language (PCL) escape codes.
for more information.
Solving other problems
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