Solving Display Problems; Solving Printing Problems - Lexmark C500N User Manual

Solving display problems

Symptom
Operator panel is blank.
Menu settings changed
from the operator panel
have no effect.

Solving printing problems

Symptom
Jobs do not print.
Job takes longer than
expected to print.
Unexpected page breaks
occur.
Troubleshooting
Cause
The printer self test failed. Turn the printer off, wait about 10 seconds, and turn the printer
Settings in the software
application, the printer
driver, or the printer
utilities are overriding the
settings made from the
operator panel.
Cause
The printer is not ready
to receive data.
The output bin is full.
The specified tray is
empty.
You are using the wrong
printer driver or are
printing to a file.
Your print server is not
set up properly or is not
connected properly.
You are using the wrong
interface cable, or the
cable is not securely
connected.
The job is too complex.
The job has timed out.
Solving display problems
Action
on.
Warming Up appears on the operator panel. When the test is
completed, Ready is displayed.
If the messages do not appear, turn the printer off and contact
the Lexmark Customer Support Center at 1-859-232-3000 or
http://support.lexmark.com.
Change the menu settings from the printer driver, the printer
utilities, or the software application instead of the operator panel.
Disable the settings in the printer driver, the printer utilities, or the
software application so you can change settings from the
operator panel.
Solution
Make sure Ready or SleepMode appears on the display
before sending a job to print. Press
to the Ready state.
Remove the stack of paper from the output bin, and then
press .
Load paper in the tray.
See Loading the trays for detailed instructions.
Verify that you selected the printer driver associated with the
C500n.
If you are using a USB port, make sure you are running
Windows 98/Me, Windows 2000, Windows XP, or Windows
Server 2003 and using a Windows 98/Me, Windows 2000,
Windows XP, or Windows Server 2003 compatible printer
driver.
Verify that you have properly configured the printer for
network printing.
See the Software and Documentation CD or the Lexmark
Web site for information.
Make sure you are using a recommended interface cable.
See the Setup Sheet for cable specifications.
Reduce the complexity of your print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Set Print Timeout to a higher value from the Config Menu.
For more information, see the Menus and Messages Guide
on the Software and Documentation CD.
66
to return the printer