Related Manuals for Matrix CTM697
Summary of Contents for Matrix CTM697
- Page 1 XR C ONSOLES CTM697 ROUBLESHOOTING UIDE 2018-07-02 SSUED – TCMT OHNSON EALTH V2 – U 2022-09-22 PDATED...
- Page 2 ABLE OF ONTENTS INTRODUCTION ........................4 ..........................4 SING THE ROUBLESHOOTING UIDE CONSOLE IDENTIFICATION ....................... 5 .............................. 5 ERIAL UMBER OCATION XR-03 C ....................5 OW TO IFFERENTIATE ETWEEN ONSOLES UPDATE CENTER ........................6 ................................6 SSUES ............................... 6 OFTWARE ISTORY CONSOLE INSTRUCTIONS ......................
- Page 3 ABLE OF ONTENTS UCB D ................................20 IAGRAM TROUBLESHOOTING ......................21 ............................21 ENERAL ROUBLESHOOTING ......................22 LL OR EYS ON THE ONSOLE ............................23 ANDLEBAR EYPAD AILURE ........................24 ISPLAY ONSOLE ..............................25 NCOMPLETE ISPLAY BK/EP/AT) ........................26 PEED ISPLAY (A30/50, E30/50 ) .....................
- Page 4 • Note: For JHTNA, the documents above are also available in Online Remedy. Additionally, the Matrix Fitness YouTube channel contains support videos for the Matrix consoles. See the playlist “Matrix for the Home: Assembly, Service, & Maintenance”. Please direct any questions not addressed in this guide to your Customer Tech Support team.
-
Page 5: Serial Number Location
Serial Number Location Every frame and console will have their own unique serial number. These numbers can be found at the designated locations shown above. XR consoles will start with the prefix CTM697 How to Differentiate Between XR and XR-03 Consoles •... -
Page 6: Update Center
PDATE ENTER Table of Contents Update Center Know Issues • A store might not be able to attach the POP display piece to a floor model because the console cover screws are too short (see image below). Send the store two of longer screw 0000095416 for each POP display piece. -
Page 7: Console Instructions
ONSOLE NSTRUCTIONS Table of Contents Console Instructions Console Description Note: There is a thin protective sheet of clear plastic on the overlay of the console that should be removed before use. A) LCD DISPLAY WINDOW: Displays workout feedback, program profile and more. B) GO/PAUSE: Press to start, pause or resume your workout. -
Page 8: Display Description
Pace: Indicates how many minutes it takes to complete a mile based on your current speed (Treadmills only). Program Profile: The dot matrix will show the program profile as you progress through your workout. Profile represents incline, resistance or speed (depending on model type and workout type). -
Page 9: First-Time Setup
ONSOLE NSTRUCTIONS Table of Contents First-Time Setup When you power on the console for the first time you will be prompted to perform initial setup. Plug in the power cord and turn the equipment ON (Note: Some equipment does not have a power switch). - Page 10 Passport lets you escape the confines of a regular workout routine while enjoying a dynamic experience. A Passport player is available for purchase separately from your Matrix Retailer. Additional courses are available from your Matrix Retailer. For more information, go to: www.passportplayer.com Syncing Console with Passport 1.
-
Page 11: Getting Started
ONSOLE NSTRUCTIONS Table of Contents Getting Started 1. Check to make sure not objects are nearby that will hinder movement of the equipment. 2. Plug in the power cord and turn the equipment ON (Note: Some equipment does not have a power switch). - Page 12 ONSOLE NSTRUCTIONS Table of Contents Energy Saver (Standby Mode) To turn Energy Saver mode on: 1. Enter Engineering mode: a. Treadmills: Press and hold Incline Up and Speed Down for five to 10 seconds. b. All other frames: Press and hold Resistance Up and Resistance Down for five to 10 seconds.
-
Page 13: Service And Special Functions
3. Enter your time zone code on the console. (See the “Time Zone Chart”, NB-2102006.) 4. On your personal mobile device, connect to the network “Matrix XR”. (It may take a minute for the network to appear in your device’s network list.) -
Page 14: Software Updates
ViaFit/ViewFit website. This alternative way of accessing the website will only work if you are successfully connected to “Matrix XR”.) 6. The Wi-Fi symbol on the console will change from blinking to solid. Important: The Wi-Fi symbol may disappear completely, for up to two minutes, before turning solid. - Page 15 ERVICE AND PECIAL UNCTIONS Table of Contents 4. Insert the USB flash drive into the upper control board. 5. The console will show the message “SOFTWARE UPDATE PRESS ENTER”. Press Enter/√. The software will automatically update and reboot the console. 6.
- Page 16 ERVICE AND PECIAL UNCTIONS Table of Contents Engineering Menus and Functions Press 2001 Enter/√ on the number pad to enter the engineering mode. Use the Up and Down buttons to scroll through the menu. ENG0 DISPLAY TEST ENG1 HARDWARE TEST ENG2 SWITCH FUNCTION ENG3...
-
Page 17: Engineering Mode Functions Description
ERVICE AND PECIAL UNCTIONS Table of Contents Engineering Mode Functions Description MODE FUNCTION DESCRIPTION Start Key – LCD/LED on including ERP Stop Key – LCD/LED off including ERP Any Other Key - Will show on the display window. Hold ENG 0 Display Test the STOP key for 3 seconds to return to the ENG 0 Menu. - Page 18 ERVICE AND PECIAL UNCTIONS Table of Contents Accumulated information (Distance &Time) LCB software version UCB software version ENG 3 Information There are “Production”, “QA”, “Staging” and “DEV” servers. Make sure to select the Production DAPI ENG 4 SET DAPI Troubleshooting Guide...
-
Page 19: Electrical Diagram
SSEMBLY NFORMATION Table of Contents ELECTRICAL DIAGRAM Display Connection Wire Keypad Connection Wire Troubleshooting Guide... - Page 20 SSEMBLY NFORMATION Table of Contents UCB Diagram I J K Reverse side of UCB Ref # Description Program Keypad Quick Keys (from grips) LCD Display Port USB Port Program Keypad USB Interface Safety Key Console Cable Ground Wire Hand Grip L Hand Grip R Wireless HR (to Polar board) LCD Display Port...
-
Page 21: General Troubleshooting
ROUBLESHOOTING Table of Contents TROUBLESHOOTING Additional resources are available on the Johnson Customer Service Portal (“CS Web”: http://service.johnsonfitness.com/cs_new/login.asp) are noted through this guide (CS Web > index tab). General Troubleshooting UPDATE TO THE LATEST SOFTWARE VERSION, • if possible. • Cycling power is recommended as the first attempt to fix most failures, and after major repairs are implemented. - Page 22 ROUBLESHOOTING Table of Contents All or Some Keys on the Console Do Not Work Keywords: Button, Response, Unresponsive, Workout, Begin, Start, Green, Go R30 Frame Only: Check upper board All or some keys on the Unplug the contact wires Massage the keypads Replace the console Replace the upper control connections...
- Page 23 ROUBLESHOOTING Table of Contents Handlebar Keypad Failure Keywords: Button, Quick Key, Hand Grip, Incline, Speed, Resistance, No Change Disconnect the handlebar This indicates an issue keypad connection wire with the handlebar/ If both handlebar keypads pass No response from handlebar from the back of the Is console keypad.
- Page 24 ROUBLESHOOTING Table of Contents No Display/Console Does Not Turn On Keywords: Breaker, No Power, Screen, On, Light Up Treadmills: Verify that the Power switch is on, but Check the power Check the console power switch on the Check the power cord console does not turn on source cable...
- Page 25 ROUBLESHOOTING Table of Contents Incomplete Display Keywords: Screen, LCD, LEDs, 3s, Threes, 8s, Eights Adjust the upper control Review the (see Figure 4 board screws Incomplete display or photos below. Figure 1 or 2 below) that correspond to shadow on the console Which is closest the problem portion of the the issue?
- Page 26 ROUBLESHOOTING Table of Contents Speed Does Not Display (for BK/EP/AT) Keywords: Speed, RPM, Missing, Data Unplug the power cord, Make sure one corner of remove the console, and the sensor is aligned with Remove the side cover Speed value (RPM) does not check that all connections the magnet and that the Replace speed...
- Page 27 ROUBLESHOOTING Table of Contents Console Does Not Save User Keywords: ViaFit, Profile, Information, Workout, Sign in, Log in If the user information Use the direction Log in to viafitness.com still does not load after a The console does not load/ keys following the Select and confirm the machine Verify that the Wi-Fi icon...
- Page 28 3. Enter your time zone code on the console. (See the “Time Zone Chart”, NB-2102006.) 4. On your device, connect to the network “Matrix XR”. (It may take a minute for the network to appear in your device’s network list.) 5.
- Page 29 ROUBLESHOOTING Table of Contents Workouts Do Not Post to ViaFit/ViewFit Keywords: ViaFit, ViewFit, Data, Tracking, Workouts Wake up or power on the console. Wait for the Wi- Does the The console has connected to Verify the console is Fi icon to stop blinking console display Workouts do not post to ViaFit.
- Page 30 ROUBLESHOOTING Table of Contents Wrong Model Type/Pausing During Workout Keywords: Pausing, Stopping If the issue remains, do a Pausing during workouts Cycle power console reset in Engineering mode. Additional Information: If the console misidentifies the frame as a U30 upright bike, the console may pause during workouts because it fails to detect speed (RPM).
- Page 31 ROUBLESHOOTING Table of Contents Other Error Messages, Codes, and Images Some unique error codes and reminders can display when necessary if the console is connected to a treadmill or ClimbMill frame. Lubricate the Chain/Lube Belt Keywords: Once lubrication is complete, dismiss the Clean and lubricate the Console shows lubrication ClimbMill or...
- Page 32 ROUBLESHOOTING Table of Contents Image of Foot on the Control Zone (C50) Check for and remove any Check the wire Console shows image of a items that are pressing on connections and ensure foot on the control zone the control zone. wires are not pinched.
-
Page 33: Parts Replacement
ARTS EPLACEMENT Table of Contents PARTS REPLACEMENT ESD (electrostatic discharge) damage can occur to console electronics when static buildup on people or work surfaces discharges through circuit boards or wires. For this reason, we recommend wearing a properly grounded ESD wrist strap (Figure 1) and working upon properly grounded ESD mats (Figure 2) whenever you are working on or near a circuit board. -
Page 34: Control Board Replacement
ARTS EPLACEMENT Table of Contents Control Board Replacement 1. Disconnect the console from the frame. 2. Remove the six screws to separate the upper and lower console cover. (Figure A) 3. Remove six screws to open the back cover. (Figure B) 4. -
Page 35: Overlay And Keypad Replacement
ARTS EPLACEMENT Table of Contents Overlay and Keypad Replacement Complete this procedure in a clean room as allowing dirt or other foreign material under the overlay can result in damage to the console. 1. Remove the console back cover. 2. Unplug the overlay ribbon cables. 3. -
Page 36: Change Log
HANGE Change Log Version Date Details 2018-07-02 Original Version Regina Templeton Added new troubleshooting case for the message “Clave De Seguridad Desactivada” 2022-09-22 and new sections, including “Console Emilie McWilliams Overview”, “Service and Special Functions”, and “Parts Replacement”. Troubleshooting Guide...