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Matrix CTM697 Manual

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Bulletin Number: NB-2109005
Prepared by:
Regina Templeton
OVERVIEW
Use this guide to troubleshoot the following issues on XR consoles:
Calorie Count Inaccurate
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The guide also contains answers to the following
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Does the heart rate strap that comes with the product need to be synced to Bluetooth?
How do I reset the "Lube Belt" message on my treadmill console?
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How do I turn Energy Saver mode on or off?
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How do I take the machine out of Energy Saver mode?
How do I update software on my console?
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How should I clean my console screen?
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& S
PROBLEM
OLUTION

Calorie Count Inaccurate (A30/50, E30/50 only)

If the customer is using console software version 7.019 on an Ascent or Elliptical, the calorie count may
be inaccurate. To resolve the issue, the customer should update to the newest software version.
1| Revision Date: 11/15/2021 | Revised by: EM
Troubleshooting Guide:
XR Console
Date Prepared:
7/2/2018
Frequently Asked
Models Affected:
Matrix Retail XR Console
(CTM697)
Questions:

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Summary of Contents for Matrix CTM697

  • Page 1 Troubleshooting Guide: XR Console Bulletin Number: NB-2109005 Date Prepared: Models Affected: 7/2/2018 Matrix Retail XR Console Prepared by: (CTM697) Regina Templeton OVERVIEW Use this guide to troubleshoot the following issues on XR consoles: Calorie Count Inaccurate • Console Does Not Save User •...
  • Page 2 3. Enter your time zone code on the console. (See the “time zone table” on the ViaFit website.) 4. On your device, connect to the network “Matrix XR”. (It may take a minute for the network to appear in your device’s network list.) 5.
  • Page 3 Green Start Button Does Not Work (R30) If a workout does not begin when the user presses the Start button on the console, unplug the contact wires under the seat and then reconnect them. Workouts Do Not Post to ViaFit Verify the console is connected to your ViaFit account.
  • Page 4 No Display/Console Does Not Turn On Power Source Verify that the treadmill power cord is securely plugged into the wall outlet. • Verify that the treadmill power switch is turned on. If the red light on the switch is on, refer to the •...
  • Page 5 Console Shows Foot Blocking the IR Signal (C50) 1. Remove the object blocking the IR transmitter signal. 2. Clean the IR transmitter per the Maintenance section in the owner’s manual. 5| Revision Date: 11/15/2021 | Revised by: EM...
  • Page 6 USB flash drive. Remove the console’s back cover, plug the USB flash drive into the port on the UCB, and then follow the prompts on the console. World: Please contact your local Matrix distributor (http://world.matrixfitness.com/en/home/contact- us/distributors) for assistance.
  • Page 7 Do not use abrasive pads or paper towel, and do not spray the console directly, as liquid could • leak into the console and cause damage. • Monitor wipes may also be used. Where can I learn more about Sprint 8? Learn more at Sprint8.com.

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