Mercedes-Benz E-Class Coupe 2017 Owner's Manual page 269

266 Multimedia system
in the event of a breakdown or a similar situa‐
tion.
Messages in the multimedia system display:
SOS READY: emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emergency call system.
During an active emergency call, G appears
in the display.
You can find more information on the regional
availability of the Mercedes-Benz emergency call
system at: http://www.mercedes-benz.com/
connect_ecall
% If an emergency call is unavailable, a mes‐
sage to this effect also appears in the multi‐
function display of the instrument cluster.
Automatic emergency call
Requirements:
The ignition is switched on.
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The starter battery has been sufficiently
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charged.
If restraint systems such as airbags or seat belt
tensioners have been activated after an acci‐
dent, the Mercedes-Benz emergency call system
may automatically initiate an emergency call.
The emergency call has been made:
a voice connection is made to the Mercedes-
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Benz emergency call centre.
a message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call cen‐
tres.
in certain situations additional data is trans‐
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mitted to the Mercedes-Benz emergency call
centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz service centre to
be initiated quickly.
If your vehicle is equipped with an SOS button in
the overhead control panel, it flashes until the
emergency call has been completed.
It is not possible to immediately end an auto‐
matic emergency call.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a relevant message
appears in the display.
Dial the emergency call number 999 or 112
#
on your mobile phone.
If an emergency call has been initiated:
remain in the vehicle, if the road and traffic
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conditions permit you to do so, until a voice
connection is established with the emer‐
gency call centre operator.
on the basis of the call, the operator decides
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whether it is necessary to deploy rescue
teams and/or the police to the accident site.
if no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.