Page 1 Unify OpenScape Desk Phone CP210 OpenScape Voice OpenScape Business User Guide HFA 10/2024 A31003-C1000-U138-01-7619...
Page 2: Important Information
Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and sub- sidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Software Update
Important information Software update During a software update, the phone must not be disconnected from the power supply unit or the LAN. An update action is indicated by messages on the display and by flashing LEDs. Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device.
Page 4: Product-Oriented Environmental Protection
Important information Product-oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.
Page 5: Table Of Contents
Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming actions Setting the required option Service Intended use Telephone type...
Page 6 Threading the connection cables How to use network connections Using the USB port Updating the phone Telephone settings Display Setting the display contrast Setting the display language Audio Adjusting the volume during a call Adjusting the ringer tone Adjusting the attention ring volume Adjusting the speakerphone to the room acoustics Call settings Preventing and allowing call waiting (automatic camp-on)
Page 7 Using the speakerphone Accepting calls from the entrance phone and opening the door Turning the microphone on and off Ending a call Dialling Off-hook dialling On-hook dialling Dialling or correcting phone numbers Dialling with the headset connected Dialling with selected dialling keys Making calls with a DSS key Redialling a number Using the caller list...
Page 8 Calling a second party (consultation) Transferring a call Parking a call Holding a call Conducting a conference call Saving phone numbers for redial Redialling a saved number Using the second call feature Activating tone dialling / DTMF suffix dialling Making calls in an executive / secretary team Lines Line or trunk keys Accepting calls with the line keys...
Page 9 Locking another telephone to prevent unauthorized use Saving your PIN code User password Changing the password Other settings and functions Call charges Displaying call charges (not for US) Displaying call charges for another telephone (not for US) Dialling with call charge assignment Appointment reminder function Saving a timed reminder Using timed reminders...
Page 10 Web interface (WBM) Launching the web interface Administrator settings Logging into the user settings User menu Licenses Fixing problems Responding to error messages Troubleshooting Overview of functions and codes (alphabetical) Index...
Page 11: General Information
General information General information About this manual ICONS USED IN THE MANUAL Operations and settings that can be made both at the phone and over the web interface are indicated by an icon and page reference. This icon refers to an operation or setting performed via the web interface. This icon refers to an operation or setting performed directly on the phone.
Page 12: Setting The Required Option
General information Shortened illustration in the user guide Press the key on the left or right side. Select and confirm the option shown (e.g. for settings the ringer volume). Volume SETTING THE REQUIRED OPTION Required operating steps with display text The current value of the option is shown with more or fewer graduation marks fol- XXXX = x lowing confirmation.
Page 13: Telephone Type
General information Telephone type The identification details (exact product designation and serial number) of the tele- phone can be found on the nameplate on the underside of the base unit. Specific details concerning your communication platform can be obtained from your administrator.
Page 14: Getting To Know The Desk Phone Cp210
Getting to know the Desk Phone CP210 Getting to know the Desk Phone CP210 The following sections describe the most frequently used controls and displays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.
Page 15: Navigation Keys
Getting to know the Desk Phone CP210 The display shows information during telephone operation (three lines with up to 32 characters each). The programmable function keys can be set to various functions. The function keys (non-programmable) are assigned to the following functions: : Provides access to the user menu for locally controlling the phone settings.
Page 16: Programmable Function Keys On The Phone
Getting to know the Desk Phone CP210 The pictograms for the navigation keys in this manual do not look identical to the navigation keys on the hardware. Key / pictogram Functions when key is pressed In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor In lists and menus: One level down...
Page 17: Dialpad
Getting to know the Desk Phone CP210 Meaning of LEDs on function keys Meaning of function key The function is deactivated. Lights up green The function is activated. Lights up red The line is busy (line or DSS key). A Group pickup call is available. Blinking green A call is incoming (line or DSS key).
Page 18: Multi-Function Keys
Getting to know the Desk Phone CP210 When entering text, all characters available for the key pressed and the character selected are briefly displayed. Character overview The character overview depends on the current language setting. & ä ö ß ü ’...
Page 19: Input Editor
Getting to know the Desk Phone CP210 Function during text input Function when held down Switches between uppercase Activates the telephone lock and lowercase text and number entry: "Abc" mode "ABC" mode "123" mode Types special characters (not in Calls the answering machine. 123 mode).
Page 20: Idle Mode
Getting to know the Desk Phone CP210 IDLE MODE If no calls are taking place or settings being made, the phone is in idle mode. Time screen Date and time Idle menu navigation Phone number The function key labels display the assigned key settings. For each label, a maximum of eight characters can be displayed.
Page 21: Messages
Getting to know the Desk Phone CP210 MESSAGES You can send short text messages to individual internal stations or groups. In idle mode, the following signals alert you to the presence of new messages: The key LED lights up. A message such as "Messages received” is displayed. Press the key shown.
Page 22: Settings Menu
Getting to know the Desk Phone CP210 list. Instead, only the most recent time stamp for this caller is updated and its num- ber incremented. Callers with suppressed numbers cannot be saved in the call list. To call subscribers from the call lists, press the function key with the icon search a call list in the idle menu (see "Dialling contacts from the call lists"...
Page 23: Ports On The Underside Of The Phone
Getting to know the Desk Phone CP210 Ports on the underside of the phone Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port...
Page 24: Threading The Connection Cables
Getting to know the Desk Phone CP210 THREADING THE CONNECTION CABLES The picture shows an example of the Desk Phone series. Your actual phone may look different. Thread the connection cables on the back of the phone through the holes in the stand.
Page 25: Using The Usb Port
Getting to know the Desk Phone CP210 USB port PC LAN port Network LAN port USING THE USB PORT The USB type A port above the display can be used for connecting the following items: A USB headset, not included. A mobile ION handset (DECT), not included. The Wi-Fi USB dongle CP10 as a replacement for the LAN connection cable, not included.
Page 26: Telephone Settings
Telephone settings Telephone settings Any settings you are currently making on the phone will be interrupted by an incoming call. You can use the Settings key at any time to return to the point in the menu where you were interrupted, unless the time for the password has expired.
Page 27: Audio
Telephone settings Audio Adjusting audio settings You can optimize the audio settings on your phone for your work environment and according to your personal requirements. ADJUSTING THE VOLUME DURING A CALL You are conducting a call. Raise or lower the volume. Keep pressing the key until the desired volume is set. Save.
Page 28: Adjusting The Speakerphone To The Room Acoustics
Telephone settings If you do not save, the original value is reset for the next call. ADJUSTING THE SPEAKERPHONE TO THE ROOM ACOUSTICS To help the other party understand you clearly while you are talking into the micro- phone, you can set the telephone to "Normal", "Room echoing" and "Room muffled"...
Page 29: Muting The Call Waiting Tone
Telephone settings *490 = Call wait.term.on? Optionally, select and confirm the option shown. MUTING THE CALL WAITING TONE You can suppress the advisory tone (approx. every six seconds) for second calls. A single special dial tone then alerts you to the waiting call. Activating Open the idle menu.
Page 30: Configuring A Speed-Dial Key
Telephone settings CONFIGURING A SPEED-DIAL KEY You can program the keys with ten frequently used phone num- bers. How to use the speed-dial keys is described in section "Dialling with speed- dial keys" à page Open the menu. Select and confirm the option shown. *92 = Change Speed Dial? Press the key shown.
Page 31: Settings That Impact Energy Efficiency
Telephone settings *=*=default? Confirm the option shown (= standard night answer service). Optionally, enter the code (= standard night answer service). Enter the destination number (= temporary night answer service). Confirm the option shown. Save & exit? Deactivating Select and confirm the option shown. Night answer off? The Admin can also configure an "automatic night answer service”...
Page 32: Programming The Function Keys
Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function.
Page 33: Programming A Procedure Key
Programming the function keys The LED display indicates the status of the function (see "Meaning of LEDs on func- tion keys" à page 17). Programming a procedure key Phone numbers and functions that require further input, i.e. which contain several operating steps, can be saved on a key on your telephone.
Page 34: Configuring The Pickup Key
Programming the function keys If you make a mistake Select and confirm the option shown. This deletes all numbers entered. Previous? Confirm the option shown. End? Select and confirm the option shown. Program another key? Select the saved procedure by pressing the key. Procedures with functions are activated by pressing the button and deactivated by pressing it again.
Page 35: Deleting Function Key Programming
Programming the function keys Repdial key? Confirm the option shown. Enter the phone number. If you make a mistake Select and confirm the option shown. This deletes all numbers entered. Previous? End? Confirm the option shown. Optionally, select and confirm the option shown. Program another key? You dial the saved phone number by pressing the key (see "Dialling with selected...
Page 36: Making Calls
Making calls Making calls Receiving calls The telephone rings if the ring tone is active. The status LED also flashes green. If transmitted, the calling party information (name, phone number) is displayed. ANSWERING A CALL VIA THE HANDSET The phone rings. The caller is displayed. If the phone number is stored in the local telephone, the associated name is shown on the display (must be activated by the administrator).
Page 37: Rejecting Calls
Making calls Adjust the call volume, if necessary. REJECTING CALLS You can reject calls you do not wish to take. The call is then signaled on another definable telephone. The phone rings. The caller is displayed. Reject call? Confirm the option shown. Optionally, press the key (for configuration, consult your administrator).
Page 38: Accepting Calls From The Entrance Phone And Opening The Door
Making calls If hands-free answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immediately in speakerphone mode. If hands-free answerback is disabled (default setting), follow the procedure described above.
Page 39: Turning The Microphone On And Off
Making calls TURNING THE MICROPHONE ON AND OFF To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the hands- free microphone. ENDING A CALL To end a call, you have the following options: Press the key.
Page 40: Dialling Or Correcting Phone Numbers
Making calls The other party answers with speaker On-hook dialling activates the speakerphone mode. Optionally, lift the handset. The called party does not answer or is busy Press the key. The LED goes out. DIALLING OR CORRECTING PHONE NUMBERS You can enter the number without the number being dialled straight away. This means that you can correct the number if necessary.
Page 41: Dialling With Selected Dialling Keys
Making calls The key illuminates. DIALLING WITH SELECTED DIALLING KEYS Prerequisite: You have saved a phone number on a selected dialling key (see "Con- figuring function keys" à page 32). Press the key with the saved phone number. Party B If the phone number is saved on the second level, press the shift key first.
Page 42: Using The Caller List
Making calls USING THE CALLER LIST Retrieving the caller list The administrator has set up a caller list for your telephone. Press the key to open the call list. Optionally, open the idle menu. Confirm the option shown. Caller list? To view calls, confirm each subsequent call displayed.
Page 43: Calling A Contact From The Directory
Making calls Consult the administrator to find out if one was configured for your system. Prerequisite: Names have been assigned to the phone numbers stored in the sys- tem. Press the key. Optionally, lift the handset. Confirm the option shown. A list with at most the first 50 entries is displayed. Phonebook? Scroll to next or previous entry.
Page 44: Dialling Contacts From The Call Lists
Making calls Character Number key a A b B c C 2 d D e E f F 3 g G h H i I 4 j J k K l L 5 m M n N o O 6 p P q Q r R s S 7 t T u U v V 8 w W x X y Y z Z 9...
Page 45: Making Calls Using System Speed-Dial Numbers
Making calls Calling dialled or answered subscribers The call log is opened. You are immediately in the "Calls in queue" list. Quit and return? Select and confirm to select a different list. Optionally, open the idle menu. Select and confirm the list of unanswered calls. Calls in queue? Optionally, select and confirm the list of answered calls.
Page 46: Dialling With Speed-Dial Keys
Making calls Enter a three-digit speed-dial number. If necessary, you can suffix-dial additional digits (e.g. the user’s extension) at the end of the saved phone number. If configured, a suffix is automatically dialed (e.g. "0" for the exchange) if no entries are made within 4 or 5 seconds.
Page 47: Sending A Message
Making calls SENDING A MESSAGE You can send short text messages to individual stations or groups of stations with system telephones. Creating and sending a message Open the idle menu. Select and confirm the option shown. Send Message? Enter the internal phone number of the recipient or group. 0 = Please callback? Select predefined text (can be changed by the admin) and confirm.
Page 48: Leaving An Absence Text
Making calls Call Sender? Select and confirm the option shown. Deleting messages Select and confirm the option shown. Delete? LEAVING AN ABSENCE TEXT You can leave messages or absence notices on your phone's display for internal callers who wish to contact you in your absence. When you receive a call, the message appears on the caller's display.
Page 49: Forwarding Calls
Making calls Settings: Select and confirm the option shown. Select and confirm the option shown. *41 = Temporary MSN? Enter the DID number you wish to use. Dial the external phone number. Forwarding calls USING VARIABLE CALL FORWARDING You can immediately forward internal or external calls to different internal or external telephones (“destinations”).
Page 50: Using Call Forwarding No Reply
Making calls phone. Deactivating call forwarding Press the key shown. Optionally, open the idle menu. Select and confirm the option shown. Forwarding off? USING CALL FORWARDING NO REPLY Calls that are not answered after three rings (default setting) or received while another call is ongoing can be automatically forwarded to a specified telephone.
Page 51: Saving A Callback
Making calls When the other party is no longer busy When the user who did not answer has conducted another call When configured, all callback requests are automatically deleted overnight. SAVING A CALLBACK Prerequisite: The internal station called is busy or nobody answers. Confirm the option shown.
Page 52: During A Call
Making calls During a call SWITCHING TO SPEAKERPHONE MODE People present in the room can participate in your call. Prerequisite: You are conducting a call via the handset. Hold down the key and hang up the handset on the receiver. Then release the key and proceed with your call.
Page 53: Using Call Waiting (Second Call)
Making calls USING CALL WAITING (SECOND CALL) You can still be reached by a caller even if you are already conducting a call. An advisory tone and the message “From: ^” on the display alert you to the second call. You can ignore or accept the second call.
Page 54: Calling A Second Party (Consultation)
Making calls CALLING A SECOND PARTY (CONSULTATION) You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Confirm the option shown. Consult? Enter and confirm the second party's phone number.
Page 55: Parking A Call
Making calls Transferring with announcement Select and confirm the option shown. Consult? Enter and confirm the required party's phone number. Announce the call partner. Press the key shown. The person you were speaking to is now connected to the desired party. Hang up the handset.
Page 56: Holding A Call
Making calls If a parked call is not picked up, the call is returned to the telephone from where it was parked (recall) after a specific period of time. HOLDING A CALL You can place a call partner on hold. The call partner hears music on hold. Press the key, if configured.
Page 57: Saving Phone Numbers For Redial
Making calls Optionally, press the key shown. Forming a conference Prerequisite: You are conducting a consultation call (see "Calling a second party (consultation)" à page 54). Select and confirm the option shown. Conference? Optionally, press the key shown. Removing parties from the conference Select and confirm the option shown.
Page 58: Redialling A Saved Number
Making calls Destinations? Confirm the option shown. Select and confirm the option shown. Redial? Confirm the option shown. New contact? Enter the phone number. Confirm the option shown. Save & exit? REDIALLING A SAVED NUMBER Prerequisite: You have saved a phone number (see "Saving phone numbers for redial"...
Page 59: Activating Tone Dialling / Dtmf Suffix Dialling
Making calls Optionally, hang up the handset and lift it again. ACTIVATING TONE DIALLING / DTMF SUFFIX DIALLING You can transmit dual-tone multi-frequency (DTMF) signals to control devices such as an answering machine or automatic information system. Open the menu. Select and confirm the option shown. *53=DTMF dialing? You can use the keys through...
Page 60: Making Calls In An Executive / Secretary Team
Making calls in an executive / secretary team Making calls in an executive / secretary team Lines A distinction is made between primary and secondary lines. Each of these line types can be used on a private or shared basis. Primary line: All multi-line telephones have a primary line.
Page 61: Accepting Calls With The Line Keys
Making calls in an executive / secretary team Notification on display The display of the status label will be controlled by the state of the key. Line or func- tion key can be pulsing or inverted similar to a LED. Status Meaning Standard...
Page 62: Making Calls On Multiple Lines Alternately
Making calls in an executive / secretary team Optionally, hang up the handset. Optionally, press the "Release" key. Release Depending on the configuration, this may be necessary so other team members can also pick up the call on hold. Retrieving the call Line Press the line key that is flashing slowly.
Page 63: Direct Destination Selection Keys
Making calls in an executive / secretary team Direct destination selection keys Each team member has a direct destination selection key (DDS key) for every other team member. This means that each team member can be reached directly by other team members at the touch of a button. In contrast to a name key, a DDS key indicates the status of the other extension via the LED.
Page 64: Calling A Team Member Directly
Making calls in an executive / secretary team Meaning The team member’s phone is busy Red, The team member’s phone is on hold by another steady station You are calling the team member’s phone. Red, flash- The team member has activated DND Green, The team member is calling you blinking...
Page 65: Picking Up A Call For Another Team Member
Making calls in an executive / secretary team PICKING UP A CALL FOR ANOTHER TEAM MEMBER Press the flashing DDS key or line key. Party B Lift the handset. Optionally, use speakerphone mode. Forwarding calls on trunks You can immediately forward internal and / or external calls to your lines to dif- ferent internal or external telephones (destinations).
Page 66: Transferring Calls Directly To The Executive Phone
Making calls in an executive / secretary team #501 = Forward Line: Off Select and confirm the option shown. You have the following options: Line Press the required line key. Enter the required trunk number. If available, press the key shown. Fwd Line If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.
Page 67 Making calls in an executive / secretary team Ring Transfer Press the key shown. The LED goes out. Optionally, open the menu. Select and confirm the option shown. #502 = Ring Transfer: Off? Line Press the required line key. Optionally, enter the required trunk number. In this manual, flashing text labels are identified by this icon, regardless of the flashing interval.
Page 68: Group Call / Hunt Group
Group call / hunt group Group call / hunt group If configured, your telephone is part of a team. The team consists of internal phones that are able to use certain functions. For configuration of the hunt group, consult the administrator. Activating or deactivating a group call For more information on leaving a hunt group if your telephone operates with system networking via LAN, see "Ringing group"...
Page 69: Picking Up A Call For Another Member Of Your Team
Group call / hunt group 301 X = Group name If an "X" appears between group or trunk number (such as 301) and the group name, the audible tone is active for this group or trunk. No "X" means that the aud- ible tone is deactivated.
Page 70: Uniform Call Distribution (Ucd)
Group call / hunt group For more information on setting up a ringing group if your telephone operates with system networking via LAN, see "Ringing group" à page 88). Saving, displaying and deleting telephones for the ringing group Open the menu. Select and confirm the option shown.
Page 71 Group call / hunt group Requesting and activating wrap-up time You can request or activate wrap-up time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on.
Page 72: Privacy And Security
Privacy and security Privacy and security Turning silent ringing on and off If you do not wish to take calls, you can activate the ringer cut-off or silent ringing function. Calls are only identified by one ring signal and they are shown on the dis- play.
Page 73: Caller Id Suppression
Privacy and security Do not disturb? Select and confirm the option shown. The display indicates if "Do not disturb" is activated. Confirm the option shown. Activate? Deactivate? Optionally, confirm the option shown. A tone reminds you that "Do not disturb" is activated when you lift the handset. Authorized internal callers automatically override the DND function after 5 seconds.
Page 74: Locking Another Telephone To Prevent Unauthorized Use
Privacy and security When the phone is locked, a special dial tone sounds when the handset is lifted. Internally, users can make calls as normal. Your phone can also be locked or unlocked by an authorized party (see "Locking another telephone to prevent unauthorized use" à page 74).
Page 75: User Password
Privacy and security *93=Change PIN? Confirm the option shown. Enter the current five-digit PIN. If you have not yet set a PIN, use "00000" as the initial PIN. Enter the new PIN. Re-enter the new PIN. If you forget your code, consult the administrator, who can reset your code. User password Your password protects your individual configurations.
Page 76 Privacy and security You must configure this setting via the WBM interface (see "Web interface (WBM)" à page 92).
Page 77: Other Settings And Functions
Other settings and functions Other settings and functions Call charges DISPLAYING CALL CHARGES (NOT FOR US) For the current call If you want to display call charges as they occur during a chargeable call, the admin must request this option from the network operator. Call charge display must be requested from the network operator and con- figured by the admin.
Page 78: Dialling With Call Charge Assignment
Other settings and functions The LED lights up to indicate that you have conducted a chargeable call since the last time you viewed the charges. Press the key shown. Chargeable calls are displayed. View call charges Press to display further chargeable calls. Next Select and confirm the option shown.
Page 79: Using Timed Reminders
Other settings and functions *46=Alarm call on? Confirm the option shown. Enter a 4-digit time such as “0905” for “9:05” (= 9.05 am) or 1430 for 14:30 (= 2.30 pm). If the selected language is "US English" you can enter the code 2 for "am" or 7 for "pm"...
Page 80: Logging On To The "Guest Telephone
Other settings and functions Enter the phone number of the other user. Enter the other user's code (see "Saving your PIN code " à page 74). If the other user has not set a PIN, he or she is prompted to do so on his or her Change PIN? phone.
Page 81: Fax Details And Message On Answering Machine
Other settings and functions Mobile Login Press the key shown. If a key is not configured: Enter the code (e.g. #9419) for “Mobile Login Log off", (see "Overview of functions and codes (alphabetical)" à page 96). The log-off procedure begins. The "guest telephone"...
Page 82: Activating Functions For Another Phone
Other settings and functions Activating functions for another phone If configured, you can activate and deactivate the following functions for other phones (Associated serv.): DND on/DND off, code 97/#97, see "Turning do not disturb on and off" à page 72 Forwarding on, code *11, *12, *13/#1, see "Using variable call forwarding"...
Page 83 Other settings and functions Lock telephone/Unlock telephone, code *66/#66, see "Locking the tele- phone to prevent unauthorized use" à page 73 Change PIN, code *93, see "Saving your PIN code " à page 74 Send Message/Display Messages, code *68/#68, see "Sending a message"...
Page 84: Controlling Connected Computers / Programs / Telephone Data Service
Other settings and functions Controlling connected computers / programs / telephone data service If this function has been configured, you can control connected computers or pro- grams running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection. Open the menu.
Page 85: Diagnostic Data
Other settings and functions Call forwarding-no answer (service technician) to the internal phone num- "Using variable call forwarding" à page ber of your PSE (see A call request is signalled automatically. Responding to a page request Lift the handset. Enter the code. Enter your own phone number.
Page 86: Special Networking Functions
Special networking functions Special networking functions If your telephone is operating in an environment in which multiple Desk Phone telephones are interconnected, you are conducting a call via the network. Leaving or joining a hunt group or group call Prerequisite: You are part of a hunt group or group call in another Desk Phone (see "Activating or deactivating a group call"...
Page 87: Using Night Answer
Special networking functions Optionally, confirm your entry. Activating Open the idle menu. Select and confirm the option shown. Forwarding on? 1=All calls? Confirm the option shown. Optionally, select and confirm the option shown. 2=external calls only? Optionally, select and confirm the option shown. 3=internal calls only? Enter the destination phone number.
Page 88: Ringing Group
Special networking functions Save & exit? Confirm the option shown. Deactivating Open the idle menu. Select and confirm the option shown. Night answer off? Ringing group You can have calls for your telephone signalled audibly at external telephones or at "Ringing group"...
Page 89 Special networking functions DISA internal? Select and confirm the option shown. Enter the (DISA) phone number of the Desk Phone where the relay is to be activ- ated. Optionally, confirm your entry. Enter the (DISA) phone number of the phone you wish to use to control the door opener.
Page 90: Testing The Phone
Testing the phone Testing the phone Testing functionality You can test and determine your phone's functionality. Are all key LEDs working? Is the display working? Do all keys work? Are the loudspeaker, handset, ring volume, ring tone, alert tone and speak- erphone mode functioning correctly? The following may also be checked by the administrator: Device ID of the phone...
Page 91 Testing the phone Select and confirm the option shown.
Page 92: Web Interface (Wbm)
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Man- agement” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator. Launching the web interface 1.
Page 93 Web interface (WBM) 5. Make the desired changes. 6. Click the corresponding button to save or discard your changes. Button functions Login: Log in to the phone after you have entered the user password Save & exit: Apply changes Reset: Reset original values Refresh: Update the values.
Page 94: Fixing Problems
Fixing problems Fixing problems Responding to error messages Incorrect entry. Possible causes: Station number is incorrect. Reactions: Enter correct station number. Possible causes: Locked function selected. Access denied. Reactions: Apply to the administrator for authorization for relevant function. Possible causes: Dialed a non-existent station number. Called phone is Feature not available.
Page 95 Fixing problems The phone does not ring Check if the ringer is deactivated (see icon in the status bar on the display). If it is deactivated, activate the ringer. You cannot dial a number Check if the telephone is locked when the following message is displayed: "Phone locked.
Page 96: Overview Of Functions And Codes
Overview of functions and codes (alphabetical) Overview of functions and codes (alphabetical) The following table lists all available functions, as shown on the display. Any pro- grammed functions can be activated interactively (select and confirm) or via the Program / Service menu (select and confirm or enter a code). Interactively Settings Functions...
Page 97 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Log on *401 Log off #401 Available *402 Not available #402 Wrap up on *403 Wrap up off #403 UCD night on *404 UCD night off #404 Calls in queue *405 Absence text on Absence text off...
Page 98 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code HF answerback on HF answerback off DISA DISA internal Discreet Call *945 Shift Key (Layer) Phone test *940 Trace call Temporary Phone *508 Join hunt group Leave hunt group IN hunt group *85* OUT of hunt group...
Page 99 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Conference Start conference Add party End conference View conf parties Remove party Drop last conf. party *491 Show call charges (own tele- phone) View call charges (third-party telephone) Speed dial Speed dial (station speed dial) Change Speed Dial (station)
Page 100 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Park a call Retrieve call Page Answer page (not for U.S.) Account code Enquiry Return to held call Quit and return Transfer/Accept Set Callback View callbacks/Delete Suppress call ID Restore caller ID Temporary MSN (not for U.S.) Ring Transfer: On...
Page 101 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Lock telephone Unlock telephone Change PIN Phonebook Tel. data service Alarm call on Alarm call off Door opener on Door opener off Open door Transfer Pickup - directed Pickup - group Accept call Forwarding on...
Page 102 Overview of functions and codes (alphabetical) Interactively Settings Functions Using (Display) Code Retrieve line Telephone Lock *943...
Page 103 Index Index Absence text deleting Activating door opener Agents Alternating in a team Announcement Answering machine Appointment Assigning a DID number Associated service Attention ring volume Automatic call waiting preventing and allowing Automatic connection setup Call accepting, group Answering distributing entrance telephone forwarding in a team holding...
Page 104 Index Incoming parking picking up in a team picking up, directed rejecting retrieving from park Call charge assignment Call charges for another telephone for your telephone Call duration Call waiting allowing preventing Call waiting (camp-on) answering Call waiting tone on/off Callback Caller list, using Calling a second party...
Page 105 Index Connection setup automatic Consultation Contrast Details, fax Dialing from caller list from the internal phonebook using speed dial with last number redial with selected dialing keys Direct destination selection Direct Inward System Access Direct station selection keys Dialing Directory DISA Display contrast Distributing calls...
Page 106 Index Fax details Function key Programmable Programming Functions for another phone on/off resetting using from the outside General information Group call Handsfree answerback disabling enabling HiPath 5000 night answer opening a door ringing group Holding Hot line Hunt group...
Page 107 Index Idle mode Internal phonebook IP telephony LAN telephony Last number redial Redialing a Saved number Leaving absence text LED displays Direct station selection keys (DSS) Function keys LED messages, understanding 63, 66 Line key Locking/unlocking Making mobile calls Message(text) accepting deleting/viewing receiving...
Page 108 Index Night answer Open listening Opening a door Operating instructions Operating steps programming a key Parking a call Personal identification number Phone number assigning Phone settings Picking up (call) 37, 69 PIN, saving Placing on hold in a team Primary line Privacy Private line Procedure...
Page 109 Index Project calls Project code, account code Radio paging equipment (PSE) Redialing from caller list Redialing a number Reset services Resetting functions Ring transfer in an executive/secretary team Ringer tone Ringing group Safety notes Saving appointments Second call answering Second level Secondary line Security Settings...
Page 110 Index Speaker call Speakerphone mode 36, 52 Adjusting the room acoustics Function Speed dial dialing saving station speed dialing system Station speed dialing Suffix dialing DTMF tone dialing System speed dialing System-wide cancellation Telephone locking 73-74 locking another phone locking/unlocking 73-74 locking/unlocking centrally using another phone like your own...
Page 111 Index Uniform call distribution User interface User password Web interface Wrap-up time...
Page 113 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
Page 114 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Page 115 atos.net...
Page 116 © 10/2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trade- marks herein are the property of their respective owners.

Mitel Unify OpenScape CP210 User Manual

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