To reduce the risk of INJURY or DEATH:
• Turn both the AC Power and Battery switches to OFF position BEFORE installing or
servicing operator.
• Replace ONLY with fuse of same type and rating.
• To be compliant with UL325 and industry safety guidelines, qualified monitored external
entrapment protection devices such as photoelectric sensors or edge sensors are required
to be installed with this operator at each entrapment zone. Use ONLY LiftMaster approved
entrapment protection devices (refer to the accessory page of manual).
• See manual prior to servicing regarding maintenance and required safety testing.
Diagnostic Codes
TO VIEW THE CODES:
Press and hold
...then press and
...then press and hold OPEN
STOP...
hold CLOSE...
until "Er" shows.
The operator will show the code sequence number followed by the code number:
A SECOND LATER....
CODE SEQUENCE NUMBER
CODE NUMBER
The first number shown is the most
The second number shown after the
recent code (example: "01"). The
code sequence number is the code itself
display will show the sequence of
(31-99, example" "31").
codes that occurred starting with "01"
and going up to code "20".
CODE COLOR KEY:
LiftMaster System
External Entrapment Protection
Installed System
Inherent Entrapment Protection
Informational
CODE
MEANING
SOLUTION
Disconnect all power, wait 15 seconds,
Control board has experienced an internal
31
then reconnect power (reboot). If issue
failure.
continues, replace main control board.
Check APE assembly and wiring
Absolute Position Encoder error, not getting
34
connections. Replace the APE assembly if
position information from encoder
necessary.
Check for an obstruction, then reprogram
35
Max-run-time exceeded error
the limits.
Was the control board just replaced? If
so, erase limits, enter limit setup mode
36
Product ID error
and set limits. If not, disconnect all power,
wait 15 seconds, then reconnect power
before changing product ID harness.
Unplug product ID harness then plug back
in. Disconnect all power, wait 15 seconds,
37
Product ID failure
then reconnect power before replacing
product ID harness.
Limit may be set too tightly against a non-
resilient hard stop (re-adjust limit).
38
Hard stop limit (Arm 1)
Operator may be at end of travel
(re-adjust mounting).
Too much voltage on the battery. Check
40
Battery overvoltage
harness. Make sure there is NOT a 24V
battery on a 12V system.
Possible short of the battery charge
harness. Check harness. Make sure you
41
Battery overcurrent
do NOT have a 12V battery on a 24V
system.
Check battery connections and
installation. Replace batteries if depleted
to less than 20V on a 24V system or less
42
No battery at boot up
than 10V on a 12V system. Make sure
there is NOT a single 12V battery on a
24V system.
43
Exit loop error
Failure or missing loop (SHORT or OPEN -
LiftMaster Plug-in Loop Detector only).
44
Shadow loop error
Check loop wiring throughout connection.
May be a short in the loop, or an open
45
Interrupt loop error
connection in the loop.
46
Wireless edge battery low
Replace batteries in wireless edge.
Check motor drive connections.
Disconnect all power, wait 15 seconds,
47
Motor Drive Fault
then reconnect power (reboot). If issue
persists, replace motor.
Check motor and motor drive
connections. Disconnect all power, wait
48
Hall Sensor Fault
15 seconds, then reconnect power
(reboot). If issue persists, replace motor.
Gate overspeed detected
Make sure the gate is installed on a level
50*
*Note: Code 50 only applies to Slide gate
surface and not on an excessive grade.
operators.
AC/DC board supply dipped below
allowable level. Review power supply and
53
Brownout occurred
wiring. If rebooting, ensure enough time
for discharge of power to force a fresh
boot.
Check the second operator for power. If
OFF, restore power and try to run the
Wireless second operator communication
54
system. If powered, deactivate the
error
wireless feature and then re-learn the
second operator.
Review monitored entrapment protection
device connections. Slide gate operators
Minimum number of monitored entrapment
60
require a minimum of two external safety
protection devices not installed.
devices; one in the close and one in the
open direction.
CLOSE EYE/INTERRUPT held more than 3
61
minutes
Check wired input on main control board;
62
CLOSE EDGE held more than 3 minutes
check for alignment or obstruction.
63
OPEN EYE/EDGE held more than 3 minutes
CLOSE EYE/INTERRUPT held more than 3
64
minutes
Check wired input on expansion board;
65
CLOSE EYE/EDGE held more than 3 minutes
check for alignment or obstruction.
66
OPEN EYE/EDGE held more than 3 minutes
Wireless edge triggered more than 3
Check wired input for wiring issue or
67
minutes
obstruction.
68
Wireless edge loss of monitoring
Check wireless edge inputs.
IF an obstruction occurred, no action
69
Wireless edge triggered
required. If an obstruction did NOT occur,
check inputs and wiring.
CLOSE EYE/INTERRUPT triggered, causing
70
reversal, preventing close, or resetting TTC
IF an obstruction occurred, no action
CLOSE EDGE triggered, causing reversal, NO
required. If an obstruction did NOT occur,
71
preventing close, or canceling TTC
check alignment, inputs, and wiring on
main control board
OPEN EYE/EDGE triggered, causing reversal
72
or preventing opening
CLOSE EYE/INTERRUPT triggered, causing
73
reversal, preventing close, or resetting TTC
IF an obstruction occurred, no action
CLOSE EYE/EDGE triggered, causing reversal
required. If an obstruction did NOT occur,
74
and preventing close or canceling TTC
check alignment, inputs, and wiring on
expansion board.
OPEN EYE/EDGE triggered, causing reversal
75
or preventing opening
Close input (EYE/EDGE) communication fault
Check inputs and communication method
80
from other operator
between operators, either wired bus or
radio. Ensure operator is powered. May
Open input (EYE/EDGE) communication fault
have to erase the wireless communication
81
from other operator
and reprogram the two operators.
Close input (EYE/EDGE) communication fault
82
(expansion board)
Check the connections between the main
board and the expansion board.
Open input (EYE/EDGE) communication fault
83
(expansion board)
Non-monitored contact closure devices
are not supported. Make sure connected
Non-monitored device detected on the
84
devices are monitored. Check edges for
wireless safety system
proper orientation and resistive end cap
connection.
Check for obstruction. If no obstruction,
check that the mechanical assembly is
91
Force reversal (Operator 1)
engaged and free to move. See Limit,
Speed and Force Adjustment page 23.
Check for obstruction. If no obstruction,
check the operator wiring and that the
93
RPM / STALL reversal (Operator 1)
mechanical assembly is engaged and free
to move. Replace APE assembly.
Operator attempted to run, no response
from motor drive assembly. Check
95
Motor start failure
connector and harness. If connected
properly and still not working, replace
motor and/or motor drive.
Check connections to power board. Power
96
Power Board Fault
cycle and retry. Replace power board if
issue persists.
99
Normal operation
No action required
CONTROL BOARD
POWER BOARD
MECHANICAL
INTERLOCK
(For slide version only)
POWER BOARD
PRODUCT
ID
RESET SWITCH
SAVED
NO
YES
ALARM
YES
YES
YES
NO
YES
YES
YES
SHADOW
LOOP
YES
INTERRUPT
LOOP
YES
EXIT
PLUG-IN
YES
LOOP
LOOP
DETECTOR
YES
Model
LOOPDETLM
YES
YES
YES
JUMPER
NO
THREE
BUTTON
YES
STATION
YES
YES
YES
RELAY ADAPTER
BOARD
NO
NO
NO
SINGLE BUTTON
CONTROL STATION
YES
YES
YES
YES
YES
YES
YES
YES
EXPANSION BOARD
Control
function of
Auxiliary
Relays
Control function of photoelectric
sensor or edge sensor for the
OPEN or CLOSE cycle.
PHOTOELECTRIC SENSORS
PHOTOELECTRIC SENSORS
EDGE SENSORS
or
WIRING DIAGRAM
Models HDSL24UL and HDSW24UL
OPEN and COM: Hard Open (line-of-sight)
Jumper
CLOSE and COM: Hard Close (line-of-sight)
STOP and COM: Hard Stop(line-of-sight)
EXIT: Soft Open (used for exit probe, telephone entry, external exit
N.C.
loop detector, or any device that would command the gate to open)
EXIT LOOP
SHADOW LOOP
EDGE SENSOR
for CLOSE cycle
Shielded Twisted Pair Cable
(Primary/Secondary link to other gate operator) Ground the
shield of the cable to the chassis ground of each operator.
POWER SW
24 VDC 1 A Maximum
ACCESSORY ON POWER
24 VDC 1 A Maximum
12V SOLAR PANELS
IN SERIES
MOTOR
DRIVE
APS ENCODER
BATTERY SWITCH
INPUT POWER
CONNECTION
POWER
ADAPTER
BOARD
HEATER KIT
Red
Black
PHOTOELECTRIC SENSORS
for CLOSE cycle
PHOTOELECTRIC SENSORS or EDGE SENSOR
for OPEN cycle
BLDC MOTOR
12V BATTERIES
IN SERIES
BRIDGE RECTIFIER
AC POWER
SWITCH
TRANSFORMER
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