DIEBOLD NIXDORF DN 400 Series Operator's Manual
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DIEBOLD NIXDORF DN 400 Series Operator's Manual

Lobby multi-function system
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DN Series 400
Lobby Multi-Function System
Operator Manual
01750339909C

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Summary of Contents for DIEBOLD NIXDORF DN 400 Series

  • Page 1 DN Series 400 Lobby Multi-Function System Operator Manual 01750339909C...

  • Page 2: Table Of Contents

    Shutting down the System .................. 4-10 Starting T/SOP ........................4-11 Opening/closing the safe door ...................4-12 4.5.1 Opening/closing the safe door (with factory setting) ........... 4-12 4.5.2 Customizing the key and number combination locks .......... 4-18 Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 3 General Information ......................5-1 Prerequisites for troubleshooting ..................5-1 6 Maintenance ..........................6-1 Cleaning Housings ......................6-1 Cleaning Keyboards......................6-2 Cleaning LCD ........................6-2 7 Disposal ............................7-1 8 Appendix............................. 8-1 Compliance Standards and Approvals................8-1 Declaration of Conformity....................8-3 Environmental Protection ....................8-4 Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 4 Safe opened with CMD-V6C - Rearload ..............3-36 Figure 3-35 Upper Unit ......................3-37 Figure 3-36 Lower Unit ......................3-38 Figure 3-37 External Control Unit - Overview ................3-39 Figure 3-38 Removable card box ....................3-43 Figure 3-39 Lockable card box ....................3-44 Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 5 Figure 4-39 Dimensions of the adhesive branding label ............4-45 Figure 4-40 Recess for the adhesive branding label ..............4-45 Figure 4-41 Setting the headphone jack volume ...............4-46 Figure 4-42 Function elements - Lockable card box..............4-47 Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 6 Unlocking the lockable card box................4-57 Figure 4-58 Opening the lockable card box................4-57 Figure 4-59 Lockable card box – Removing cards ..............4-58 Figure 4-60 Closing the lockable card box ................4-58 Figure 4-61 Locking the lockable card box ................4-59 Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 7 Climatic environmental conditions................3-50 Table 3-6 Noise emissions .....................3-50 Table 6-1 Approved cleaning agents for the housing .............6-1 Table 6-2 Approved cleaning agents for keyboards ...............6-2 Table 6-3 Approved cleaning agents for the LCD ..............6-2 Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 8: Introduction

    Text Texts in small capitals designate pushbuttons/switches on a control or switches that are to be actuated in the software. Numbered procedural instructions describe activities which must be carried out in the specified order. Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 9: Section-Specific Warning Notes

    This warning note describes a hazard with a low degree of risk which, if not avoided, could result in slight or minor bodily injury. NOTE This note provides application tips and information that help prevent errors and material damage. Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 10: Signs, Labels And Symbols

    Warning of Warning of feed risk laser beam cut injuries obstacles in the head area Table 1-2: Used mandatory signs Mandatory signs hearing protection protection eyewear safety footwear protective gloves Pull Read main plug manual Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 11: Safety

    (for details see Section 2.3) Switch off the system (see chapter "Operation", section "Switching the system on/off). Disconnect the connector of the power supply cable from the electrical socket in- stalled by the building contractor. Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 12 • Have damaged power cables replaced immediately. • Make sure that there is always free access to the electrical sockets used or to the electrical circuit- breakers of the facility installation. Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 13 Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage from an external source into prepared cables to install additional electronics (e. g. EMA connection). • To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning, Service and Maintenance" in the operating manual). •...

  • Page 14: Radio Interference

    – Depending on the parameter setting, ID cards are either output, retained or transported to the card reject tray. This transaction will be completed properly. Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 15: Figure 2-1 Switching Off The System

    (1). Alternatively, the power supply can be interrupted by switching off the circuit-breaker or removing the fuse from the distributor box of the facility in- stallation. Figure 2-2: General power interruption - Disconnecting the plug Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 16: Description

    3 Description System Overview 3.1.1 3.1.1 Overall view 3.1.1.1 3.1.1.1 Overall view, Frontload from the front Figure 3-1: Frontload overall view System Front door Fascia Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 17: Figure 3-2 Rearload Overall View

    Description 3.1.1.2 3.1.1.2 Overall view, Rearload from the front Figure 3-2: Rearload overall view System Front door Fascia Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 18: Figure 3-3 Rear View With Operator Panel Inspection Window

    Figure 3-3: Rear view with operator panel inspection window System Safe door Rear door Number combination lock Operator panel inspection window (optional) Locking/release handle of safe Lock for the operator panel inspection win- Key-operated lock dow (optional) Rear door lock Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 19: Figure 3-4 Rear View With Operator Panel Keyboard

    Figure 3-4: Rear view with operator panel keyboard System Safe door Passbook printer Number combination lock Operator panel inspection window (optional) Locking/release handle of safe Lock for the operator panel inspection win- Key-operated lock dow (optional) Rear door lock Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 20 Description 3.1.1.5 3.1.1.5 Illuminated privacy panel Figure 3-5: Illuminated privacy panel Illuminated privacy panel, fascia Illuminated privacy panel, top of the chas- Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 21: Figure 3-6 Overall View With Electromechanical Locking

    Description 3.1.1.6 3.1.1.6 Physical Lock Physical Lock (P-Lock) Figure 3-6: Overall view with electromechanical locking P-Lock Release lever (in safe) Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 22: Chassis Components

    3.1.2 Chassis components 3.1.2.1 3.1.2.1 Fascia Open Figure 3-7: Fascia open Operator panel Release for cash module, upper unit Input/output tray DVD slot (optional) Component carrier grip External control unit Release for coin dispenser carrier Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 23: Figure 3-8 Rear Door Opened - Without Operator Panel Inspection Window

    Figure 3-8: Rear door opened - without operator panel inspection window Release for keyboard Release for coin dispenser carrier Keyboard Release for operator panel Release for fascia Operator panel Release for cash module (upper unit) External control unit Release for component carrier Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 24: Front Door Opened

    Description 3.1.3 3.1.3 Front Door Opened Safe lock Locking/release handle of the safe door Key-operated lock Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 25: Component Carrier Pulled Out

    Description 3.1.4 3.1.4 Component carrier pulled out 3.1.4.1 3.1.4.1 Frontload W ER Figure 3-9: Component carrier pulled out Journal printer Card box Card reader Receipt printer Copyright © 2020, Diebold Nixdorf 3-10 01750339909C...

  • Page 26: Figure 3-10 Component Carrier With Cdm Pulled Out

    Description 3.1.4.1.1 3.1.4.1.1 Component carrier with CDM pulled out W ER Figure 3-10: Component carrier with CDM pulled out Journal printer Card reader Receipt printer Card box Copyright © 2020, Diebold Nixdorf 3-11 01750339909C...

  • Page 27: Figure 3-11 Component Carrier With Coin Module Pulled Out

    Description 3.1.4.1.2 3.1.4.1.2 Component carrier with coin module pulled out W ER Figure 3-11: Component carrier with coin module pulled out Journal printer Card reader Coin module Receipt printer Card box Copyright © 2020, Diebold Nixdorf 3-12 01750339909C...

  • Page 28: Figure 3-12 Component Carrier Pulled Out - With Passbook Printer

    Description 3.1.4.1.3 3.1.4.1.3 Component carrier with passbook printer pulled out Figure 3-12: Component carrier pulled out – with Passbook Printer Passbook printer Copyright © 2020, Diebold Nixdorf 3-13 01750339909C...

  • Page 29: Figure 3-13 Upper Component Carrier Pulled Out

    Description 3.1.4.1.4 3.1.4.1.4 Upper component carrier pulled out Figure 3-13: Upper component carrier pulled out Coin module Operator panel Copyright © 2020, Diebold Nixdorf 3-14 01750339909C...

  • Page 30: Figure 3-14 Component Carrier Pulled Out - Rearload

    Description 3.1.4.2 3.1.4.2 Rearload Figure 3-14: Component carrier pulled out — rearload Card reader Journal printer Receipt printer Card box Copyright © 2020, Diebold Nixdorf 3-15 01750339909C...

  • Page 31: Figure 3-15 Component Carrier With Cdm Pulled Out - Rearload

    Description 3.1.4.2.1 3.1.4.2.1 Component carrier with CDM pulled out Figure 3-15: Component carrier with CDM pulled out — rearload Card reader Journal printer Receipt printer Card box Copyright © 2020, Diebold Nixdorf 3-16 01750339909C...

  • Page 32: Figure 3-16 Component Carrier With Coin Module Pulled Out - Rearload

    Description 3.1.4.2.2 3.1.4.2.2 Component carrier with coin module pulled out Figure 3-16: Component carrier with coin module pulled out — rearload Card reader Journal printer Receipt printer Card box Coin module Copyright © 2020, Diebold Nixdorf 3-17 01750339909C...

  • Page 33: Figure 3-17 Upper Component Carrier Pulled Out - Rearload

    Description 3.1.4.2.3 3.1.4.2.3 Component carrier with passbook printer pulled out Figure 3-17: Upper component carrier pulled out — rearload Passbook printer Copyright © 2020, Diebold Nixdorf 3-18 01750339909C...

  • Page 34: Figure 3-18 Upper Component Carrier Pulled Out - Rearload

    Description 3.1.4.2.4 3.1.4.2.4 Upper component carrier pulled out Figure 3-18: Upper component carrier pulled out — rearload Coin module Copyright © 2020, Diebold Nixdorf 3-19 01750339909C...

  • Page 35: Cash Components

    The operation and maintenance of the cash components are described in the component- specific Operator Manuals (see chapter "Corresponding documentation"). Upper Unit Figure 3-19: Upper Unit 1 Upper Unit 2 Unlocking lever for upper unit Copyright © 2020, Diebold Nixdorf 3-20 01750339909C...
  • Page 36 2 Unlocking lever for lower unit* 3 Unlocking lever for lower unit* * Depending on the component, the unlocking lever can be located on either the left or the right. The unlocking lever is marked in green. Copyright © 2020, Diebold Nixdorf 3-21 01750339909C...

  • Page 37: Fascia Components

    3.1.6 3.1.6 Fascia Components 3.1.6.1 3.1.6.1 Frontload controls NOTE The following illustrations only show an excerpt of the possible fascia versions. The ap- pearance of your fascia depends on the version you ordered. Copyright © 2020, Diebold Nixdorf 3-22 01750339909C...

  • Page 38: Figure 3-21 15" Version, Broadside Format With Functions Keys

    Environment camera Cash in/cash out shutter Speaker Contactless card reader Awareness mirrors Headphone jack Portrait camera PIN pad with privacy shield Function keys Barcode scanner LCD monitor Receipt output Card input Cash slot camera Copyright © 2020, Diebold Nixdorf 3-23 01750339909C...

  • Page 39: Figure 3-22 15" Version, Broadside Format With Function Keys And Coin Dispenser

    PIN pad with privacy shield Portrait camera Barcode scanner Function keys Identification card scanner LCD monitor Coin dispenser slot Card input Receipt output Cash slot camera Check deposit module slot Cash in/cash out shutter Logo labeling/logo sticker Copyright © 2020, Diebold Nixdorf 3-24 01750339909C...

  • Page 40: Figure 3-23 15" Version, Broadside Format With Check Deposit Module And Passbook Printer

    Contactless card reader Awareness mirrors Headphone jack Portrait camera PIN pad with privacy shield Function keys Barcode scanner LCD monitor Receipt output Card input Check deposit module slot Cash slot camera Passbook printer slot Copyright © 2020, Diebold Nixdorf 3-25 01750339909C...

  • Page 41: Figure 3-24 19" Version, Portrait Format Without Function Keys, With Coin Dispenser

    Contactless card reader Loudspeakers Headphone jack Awareness mirrors PIN pad with privacy shield Portrait camera Barcode scanner LCD monitor Receipt output Card input Fingerprint sensor Cash slot camera Coin dispenser slot Cash in/cash out shutter Copyright © 2020, Diebold Nixdorf 3-26 01750339909C...

  • Page 42: Figure 3-25 19" Version, Broadside Format With Cdm And Coin Dispenser

    Awareness mirrors PIN pad with privacy shield Portrait camera Barcode scanner LCD monitor Identification card scanner Card input Coin dispenser slot Cash slot camera Receipt output Cash in/cash out shutter Check deposit module slot Copyright © 2020, Diebold Nixdorf 3-27 01750339909C...

  • Page 43: Figure 3-26 Version 15" With Function Keys - Rearload

    4 Logo labeling/logo sticker 12 Fingerprint sensor 5 Function keys 13 Cash in/cash out shutter 6 Card input 14 Receipt output 7 Cash slot camera 15 LCD monitor 8 Contactless card reader 16 Awareness mirrors Copyright © 2020, Diebold Nixdorf 3-28 01750339909C...

  • Page 44: Figure 3-27 Guide Lights

    Description 3.1.6.3 3.1.6.3 Guide Lights Figure 3-27: Guide lights Receipt output lighting Cash in/cash out shutter lighting Passbook printer lighting Contactless card reader lighting Card input lighting Coin output lighting Cheque input lighting Copyright © 2020, Diebold Nixdorf 3-29 01750339909C...

  • Page 45: Figure 3-28 Keyboard Privacy Shield

    Description 3.1.6.4 3.1.6.4 Keyboard privacy shield Figure 3-28: Keyboard privacy shield Copyright © 2020, Diebold Nixdorf 3-30 01750339909C...

  • Page 46: Safe Components

    3.1.7.1 3.1.7.1 Safe opened with RM4V Figure 3-29: Safe opened with RM4V - Frontload Release for the recycling module, lower unit RM4V Recycling module, lower unit First customer connection box Second customer connection box Copyright © 2020, Diebold Nixdorf 3-31 01750339909C...

  • Page 47: Figure 3-30 Safe Opened With Rm4H - Frontload

    3.1.7.2 3.1.7.2 Safe opened with RM4H Figure 3-30: Safe opened with RM4H - Frontload Recycling module, lower unit RM4H Release for the recycling module, lower unit First customer connection box Second customer connection box Copyright © 2020, Diebold Nixdorf 3-32 01750339909C...

  • Page 48: Figure 3-31 Safe Opened With Cmd-V6C - Frontload

    Description 3.1.7.3 3.1.7.3 Safe opened with CMD-V6C Figure 3-31: Safe opened with CMD-V6C - Frontload Cash Media Dispenser CMD-V6C Release mechanism for the Cash Media Dispenser First customer connection box Second customer connection box Copyright © 2020, Diebold Nixdorf 3-33 01750339909C...

  • Page 49: Figure 3-32 Safe Opened With Rm4V - Rearload

    3.1.7.4 3.1.7.4 Safe opened with RM4V Figure 3-32: Safe opened with RM4V - Rearload Recycling module, lower unit RM4V Release for the recycling module, lower unit First customer connection box Second customer connection box Copyright © 2020, Diebold Nixdorf 3-34 01750339909C...

  • Page 50: Figure 3-33 Safe Opened With Rm4H - Rearload

    3.1.7.5 3.1.7.5 Safe opened with RM4H Figure 3-33: Safe opened with RM4H - Rearload Recycling module, lower unit RM4H Release for the recycling module, lower unit First customer connection box Second customer connection box Copyright © 2020, Diebold Nixdorf 3-35 01750339909C...

  • Page 51: Figure 3-34 Safe Opened With Cmd-V6C - Rearload

    Description 3.1.7.6 3.1.7.6 Safe opened with CMD-V6C Figure 3-34: Safe opened with CMD-V6C - Rearload Cash Media Dispenser CMD-V6C Release mechanism for the Cash Media Dispenser First customer connection box Second customer connection box Copyright © 2020, Diebold Nixdorf 3-36 01750339909C...

  • Page 52: Cash Components

    The operation and maintenance of the cash components are described in the component- specific Operator Manuals (see chapter "Corresponding documentation"). Upper Unit Figure 3-35: Upper Unit 1 Upper Unit 2 Unlocking lever for upper unit Copyright © 2020, Diebold Nixdorf 3-37 01750339909C...
  • Page 53 2 Unlocking lever for lower unit* 3 Unlocking lever for lower unit* * Depending on the component, the unlocking lever can be located on either the left or the right. The unlocking lever is marked in green. Copyright © 2020, Diebold Nixdorf 3-38 01750339909C...

  • Page 54: External Control Unit

    Description External control unit Figure 3-37: External Control Unit - Overview ON/OFF LED Service button Supply voltage LED Service LED State of charge LED (full) ON/OFF button UPS LED Copyright © 2020, Diebold Nixdorf 3-39 01750339909C...

  • Page 55: Functions Of The External Control Unit

    If the LED is green, the system is operated via the normal power supply system. • If the LED lights up yellow, UPS operation is active. Battery status indicator The battery status indicator consists of two LEDs, which can indicate different battery statuses (see Figure 3-37). Copyright © 2020, Diebold Nixdorf 3-40 01750339909C...

  • Page 56: Led Codes

    Main voltage switched on, system switched off FLASHING Main voltage switched on, system starts or shuts down Main voltage switched on, system ready for operation System runs in battery mode FLASHING System runs in battery mode, System shuts down Copyright © 2020, Diebold Nixdorf 3-41 01750339909C...
  • Page 57 Service LED Description T/SOP is active, or emulated switch is in service position. FLASHING T/SOP is active, 36V and/or 25V are switched off T/SOP is inactive and emulated switch is in "in operation" position. Copyright © 2020, Diebold Nixdorf 3-42 01750339909C...

  • Page 58: Card Box (Removable)

    Description Card Box (removable) NOTE Drawn-in customer cards are stored in the card box. Empty the box regularly (see Section 4.12.2). Figure 3-38: Removable card box 1 Key-operated lock 2 Card insertion slot Copyright © 2020, Diebold Nixdorf 3-43 01750339909C...

  • Page 59: Card Box (Lockable)

    Card Box (lockable) NOTE Drawn-in customer cards are stored in the card box. Empty the box regularly (see Empty- ing the card box (lockable)). Figure 3-39: Lockable card box 1 Key-operated lock 2 Card insertion slot Copyright © 2020, Diebold Nixdorf 3-44 01750339909C...

  • Page 60: Remote Status Indicator

    If the indicator is red (1), a continuous tone is also generated. This can be deactivated via the 'Audio Reset' key. The visual indicator, however, will remain in place. Remote Status Indicator - Default Remote Status Indicator - Audio Copyright © 2020, Diebold Nixdorf 3-45 01750339909C...
  • Page 61 (maintenance required) the operator panel and/or the monitor. Green 'IN SERVICE' (The system is in operation) Acoustic signal Continuous tone with See pos. 1 generator 'SERVICE REQUIRED' Switches the continuous tone 'Audio Reset' off. Copyright © 2020, Diebold Nixdorf 3-46 01750339909C...

  • Page 62: Technical Data

    Supply voltage range: 100 - 240 V Rated frequency: 50/60 Hz Network Type: TN (network with PE conductor) Permissible tolerance for rated voltage: + 6% /- 10% Permissible tolerance for rated frequency: ± 1% Copyright © 2020, Diebold Nixdorf 3-47 01750339909C...
  • Page 63 Country-specific safety plug connection (wall outlet)*: Fuse: 20 A automatic circuit breaker 16 A automatic circuit breaker Degree of protec- IP X0 IP X0 tion according to EN 60529: *the rated current consumption depends on the configuration Copyright © 2020, Diebold Nixdorf 3-48 01750339909C...
  • Page 64 754 kg (1662.57 lbs) Surface load: 15.87 kN/m² (2.29 lbf/in²) 16.95 kN/m² (2.45 lbf/in²) The weight specifications indicate the empty weight of the sys- tem and the installation version free-standing in the room. ** temperature-dependent Copyright © 2020, Diebold Nixdorf 3-49 01750339909C...

  • Page 65: Environmental Conditions

    (e.g. soundproof cabinets, etc.). These must comply with the environmental conditions that apply to the specific system (see above) and the maintenance spaces (see chapter "Planning the installation", section "Space required for operation and maintenance"). Copyright © 2020, Diebold Nixdorf 3-50 01750339909C...

  • Page 66: General Information

    The software dialog is implemented Frontload or Rearload according to the system type. Opening/closing the doors Key set for the front door, the rear door and the operator panel inspection window (key and spare key). Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 67: Opening/Closing The Front Door

    Open the Front Door Insert the key into the lock of the front door (1). Turn the key clockwise (2). Figure 4-1: Opening the frontload front door Open the front door (1). Figure 4-2: Opening the frontload front door Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 68 Close the front door (1). Figure 4-3: Closing the frontload front door Turn the key counterclockwise (1). Pull the key from the lock of the front door (2). Figure 4-4: Locking the frontload front door with a key Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 69: Opening/Closing The Rear Door

    Turn the key clockwise (2). Open the rear door. Figure 4-5: Opening the rear door 4.2.2.2 4.2.2.2 Closing the Rear Door Close the rear door as far as possible. Turn the key counterclockwise and remove it from the lock. Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 70: Opening/Closing The Frontload Fascia

    Opening the Frontload Fascia Open the front door (see Section 4.2.1). Open the fascia (1) by… Figure 4-6: Opening the fascia Releasing the release lever under the fascia (1). Figure 4-7: Releasing the lever under the fascia Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 71: Opening/Closing The Fascia With Fascia Lock

    4.2.4.1 Opening the Fascia with Lock Insert the key into the fascia lock (1). Turn the key clockwise (2) to unlock the fas- cia. Open the front door Section 4.2.1. Figure 4-9: Opening the fascia lock Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 72 Open the fascia (1) by releasing the release lever under the fascia. Figure 4-10: Opening the fascia with fascia lock 4.2.4.2 4.2.4.2 Closing the Fascia with Fascia Lock Close the fascia (1). Figure 4-11: Closing the fascia with fascia lock Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 73: Opening/Closing The Operator Panel Inspection Window

    Open the inspection window (1). Figure 4-13: Opening the operator panel inspection window 4.2.5.2 4.2.5.2 Closing the operator panel inspection window Close the inspection window. Turn the key counterclockwise. Remove the key from the lock of the inspection window. Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 74: Opening/Closing The Operator Panel

    (2). Figure 4-14: Opening/closing the operator panel 4.2.6.2 4.2.6.2 Closing the Operator Panel Sliding the operator panel as far as it goes back into the head area. Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 75: Starting Up / Shutting Down The System

    Figure 4-15: Switching off the System 4.3.2 4.3.2 Shutting down the System NOTE Current transactions A transaction that is still running (for example, payment to a customer) is completed be- fore the system is completely shut down. Copyright © 2020, Diebold Nixdorf 4-10 01750339909C...

  • Page 76: Starting T/Sop

    ü Make sure the power switch is in ON posi- tion. Actuate the Service button on the external control unit (see chapter Section 3.2. The Service LED is on (see Section 3.2). The T/SOP is being started. Figure 4-17: Calling the T/SOP Copyright © 2020, Diebold Nixdorf 4-11 01750339909C...

  • Page 77: Opening/Closing The Safe Door

    The key-operated lock must then be set to the original key. It is not allowed to use the standard key several times or even permanently. Standard key This key is used to open the safe door with the factory-preset number combination lock. Copyright © 2020, Diebold Nixdorf 4-12 01750339909C...
  • Page 78 Do not count the number of turns but the number of times the numbers appear below the opening index. The number combination lock is preset at the factory. Copyright © 2020, Diebold Nixdorf 4-13 01750339909C...
  • Page 79 '50' positioned exactly below the opening index. Then turn the dial of the number combination lock clockwise as far as possible. This releases the number combination lock. Open the key-operated lock cap (if installed). Copyright © 2020, Diebold Nixdorf 4-14 01750339909C...
  • Page 80 Insert the standard key into the lock. Turn the key clockwise as far as possible. Turn the locking/unlocking lever or wheel counterclockwise as far as possible. Open the safe door as far as possible. Copyright © 2020, Diebold Nixdorf 4-15 01750339909C...
  • Page 81 Close the cap of the lock (if installed). NOTE To change the number combination, you must turn the dial at least one full turn to the left and then four full turns to the right. Copyright © 2020, Diebold Nixdorf 4-16 01750339909C...
  • Page 82 Frontload only Close the system (see chapter "Opening/closing the doors") Close the front door or the standard/design door depending on the system used (refer to the sys- tem-specific operating manual, chapter "Basic operation"). Copyright © 2020, Diebold Nixdorf 4-17 01750339909C...

  • Page 83: Customizing The Key And Number Combination Locks

    - Always keep your keys in a safe place. - If you lose or misplace a key, always change the lock to fit a new key immediately, even if the original key (the previous key) is recovered. Copyright © 2020, Diebold Nixdorf 4-18 01750339909C...
  • Page 84 Insert the new key and turn it counterclockwise as far as possible (closing; approx. 180 degrees). Remove the key. The lock is now set to the new key. NOTE Before you close the door, check at least three times that the lock works correctly with the new key. Copyright © 2020, Diebold Nixdorf 4-19 01750339909C...
  • Page 85 The position of the service opening on the inside of the safe door depends on the safe type used. The illustration shows possible positions (1) or (2) of the service opening for the reset key. Copyright © 2020, Diebold Nixdorf 4-20 01750339909C...
  • Page 86 Test the new combination on the opening index at least 3 times with the safe door open. The new code is now set. NOTE Test the new combination on the opening index at least 3 times with the safe door open. Copyright © 2020, Diebold Nixdorf 4-21 01750339909C...

  • Page 87: Opening/Closing The Safe Door (With Customized Lock)

    The system comes with three original keys, which are used to open and close the safe door after instal- lation: 3 Original keys: These keys are used to open the safe door after system installation. Copyright © 2020, Diebold Nixdorf 4-22 01750339909C...
  • Page 88 Restart the whole procedure. Do not count the number of turns but the number of times the numbers appear below the opening index. Turn the dial counterclockwise until the first number appears exactly below the opening index for the fourth time. Copyright © 2020, Diebold Nixdorf 4-23 01750339909C...
  • Page 89 Turn the dial counterclockwise until the third number appears exactly below the opening index for the second time. Then turn the dial clockwise as far as possi- ble. This releases the number combination lock. Copyright © 2020, Diebold Nixdorf 4-24 01750339909C...
  • Page 90 Operation Open the key-operated lock cap (if installed). Insert the original key into the lock. Turn the key clockwise as far as possible. Copyright © 2020, Diebold Nixdorf 4-25 01750339909C...
  • Page 91 Operation 10. Turn the locking/unlocking lever or wheel counterclockwise as far as possible. 11. Open the safe door as far as possible. Copyright © 2020, Diebold Nixdorf 4-26 01750339909C...
  • Page 92 Close the cap of the lock (if installed). NOTE To change the number combination, you must turn the dial at least one full turn to the left and then four full turns to the right. Copyright © 2020, Diebold Nixdorf 4-27 01750339909C...

  • Page 93: Calling Up Product-Specific Software

    Thus a high degree of system availability is guaranteed. 4.6.1 4.6.1 Frontload Press the button on the external control unit (1). Close the fascia. Follow the instructions on the LCD monitor. Figure 4-18: Press the SOP button on the external control unit Copyright © 2020, Diebold Nixdorf 4-28 01750339909C...

  • Page 94: Rearload With Operator Panel Inspection Window (Ii)

    Turn the key clockwise (2). Figure 4-19: Unlocking the operator panel inspection window Open the inspection window. Open the product-specific software via the external control unit (1). Figure 4-20: Rearload with inspection window - Calling up Copyright © 2020, Diebold Nixdorf 4-29 01750339909C...

  • Page 95: Rearload With Operator Panel Inspection Window (I)

    Insert the key into the lock of the rear door (1). Turn the key clockwise (2). Figure 4-21: Unlocking the operator panel inspection window Open the product-specific software via the external control unit (1). Copyright © 2020, Diebold Nixdorf 4-30 01750339909C...

  • Page 96: Pulling Out/Pushing In Components

    Pulling out / Pushing in upper unit Unlock the upper unit by the release lever (1). Pull the upper unit out of the system by using the release lever (2). Figure 4-22: Pulling out the Upper Unit Copyright © 2020, Diebold Nixdorf 4-31 01750339909C...
  • Page 97 The release lever is marked green. Pull the release lever upwards (1). Pull the lower unit out of the system by using the release lever (2). Figure 4-24: Pulling out the Lower Unit Copyright © 2020, Diebold Nixdorf 4-32 01750339909C...
  • Page 98 Operation Push the lower unit (1) into the system by using the release lever (2). Figure 4-25: Pushing in the Lower Unit Copyright © 2020, Diebold Nixdorf 4-33 01750339909C...

  • Page 99: Pulling Out/Pushing In Frontload Component Carriers

    Figure 4-26: Pulling out the upper component carriers – front- load 4.7.2.2 4.7.2.2 Pushing in the Component Carrier upper unit — Frontload Grip the handle to slide the component carrier as far as possible into the system. Copyright © 2020, Diebold Nixdorf 4-34 01750339909C...
  • Page 100 Figure 4-27: Pulling out the upper component carrier (with passbook printer) – frontload 4.7.2.4 4.7.2.4 Pushing in the Component Carrier upper unit — Frontload Grip the handle to slide the component carrier as far as possible into the system. Copyright © 2020, Diebold Nixdorf 4-35 01750339909C...
  • Page 101 Figure 4-28: Pulling out the lower component unit — frontload 4.7.2.6 4.7.2.6 Pushing in the Component Carrier lower unit — Frontload Grip the handle to slide the component carrier as far as possible into the system. Copyright © 2020, Diebold Nixdorf 4-36 01750339909C...

  • Page 102: Pulling Out/Pushing In Rearload Component Carriers

    Figure 4-29: Pulling out the upper component carriers - rear- load 4.7.3.2 4.7.3.2 Pushing in the Component Carrier upper unit — Rearload Push the component carrier in by the green ledge on the release mechanism until it snaps into place. Copyright © 2020, Diebold Nixdorf 4-37 01750339909C...
  • Page 103 - rearload 4.7.3.4 4.7.3.4 Pushing in the Component Carrier upper unit — Rearload Push the component carrier in by the green ledge on the release mechanism until it snaps into place. Copyright © 2020, Diebold Nixdorf 4-38 01750339909C...
  • Page 104 Figure 4-31: Pulling out the lower component carrier — rear- load 4.7.3.6 4.7.3.6 Pushing in the Component Carrier lower unit — Rearload Push the component carrier in by the green ledge on the release mechanism until it snaps into place. Copyright © 2020, Diebold Nixdorf 4-39 01750339909C...

  • Page 105: Opening/Closing The Additional Latching Mechanism Of The Upper Unit

    Figure 4-32: Opening the additional latching mechanism of the upper unit Open the safe door. Pull the lever (1) upwards. Use the grip (2) to pull the upper unit forwards as far as possible. Copyright © 2020, Diebold Nixdorf 4-40 01750339909C...

  • Page 106: Closing The Additional Latching Mechanism Of The Upper Unit

    Pull the additional latching mechanism (1) forwards while simultaneously pulling the grip (2). The additional latching mechanism is open. 4.8.2 4.8.2 Closing the additional latching mechanism of the upper unit Slide in the upper unit until the latching mechanism engages in place. Copyright © 2020, Diebold Nixdorf 4-41 01750339909C...

  • Page 107: Unlocking The Physical Lock

    Pull the lever in the safe outwards (arrow). Figure 4-34: Unlocking the physical lock - Frontload 4.10 4.10 Replacing the logo 4.10.1 4.10.1 Branding label fascia NOTE The logo for the illuminated branding label fascia must be translucent. Copyright © 2020, Diebold Nixdorf 4-42 01750339909C...
  • Page 108 Radius of rounded corners: 3.5 mm (0.14") Open the fascia. Place the cable harness above the branding label to one side. Open the two clips (1). Lower the logo pane slightly (2). Figure 4-36: Branding label - Loosening clips Copyright © 2020, Diebold Nixdorf 4-43 01750339909C...
  • Page 109 Operation Replace the logo (1). Figure 4-37: Replacing the branding label Press the logo pane upwards (1). Close the two clips (2) until they audibly latch into place. Figure 4-38: Branding label - Closing clips Copyright © 2020, Diebold Nixdorf 4-44 01750339909C...

  • Page 110: Adhesive Branding Label

    Figure 4-39: Dimensions of the adhesive branding label Radius of rounded corners: 2.5 mm (0.10") Adhere the adhesive branding label into the designated recess (1) above the monitor. Figure 4-40: Recess for the adhesive branding label Copyright © 2020, Diebold Nixdorf 4-45 01750339909C...

  • Page 111: Setting The Volume Of The Headphone Jack

    (2). Pressing the button once increases the vol- ume to the next level. Once the button has been pressed four times, you return to the initial volume. Figure 4-41: Setting the headphone jack volume Copyright © 2020, Diebold Nixdorf 4-46 01750339909C...

  • Page 112: Card Box (Removable)

    Operation 4.12 4.12 Card box (removable) 4.12.1 4.12.1 Function elements Figure 4-42: Function elements - Lockable card box Key-operated lock Card insertion slot Copyright © 2020, Diebold Nixdorf 4-47 01750339909C...

  • Page 113: Emptying The Card Box (Removable)

    (see sections "Opening the card box" and "Closing the card box"). Pull the card box (1) from its mount (2) in the direction of the arrow. Figure 4-43: Pulling out the removable card box Copyright © 2020, Diebold Nixdorf 4-48 01750339909C...

  • Page 114: Opening The Card Box

    Figure 4-44: Unlocking the removable card box Open the hinged cover (1) in the direction of the arrow. Figure 4-45: Opening the removable card box NOTE Reset the card counter using the product-specific software (application-specific). Copyright © 2020, Diebold Nixdorf 4-49 01750339909C...
  • Page 115 Operation Remove any ID cards upwards (see arrow). Figure 4-46: Removable card box – Removing cards Copyright © 2020, Diebold Nixdorf 4-50 01750339909C...

  • Page 116: Closing The Card Box

    With the cover closed, turn the key in the di- rection of the arrow to lock the card box. Remove the key. Make sure the card insertion slot is open. Figure 4-48: Locking the removable card box Copyright © 2020, Diebold Nixdorf 4-51 01750339909C...

  • Page 117: Pushing In The Card Box

    4.12.2.4 Pushing in the card box Push the card box (1) into its mount (2) until it audibly locks into place. Figure 4-49: Pushing in the removable card box Exit the product-specific software. Close the DN Series 400. Copyright © 2020, Diebold Nixdorf 4-52 01750339909C...
  • Page 118 Figure 4-50: Unlocking the removable card box Open the hinged cover (1) in the direction of the arrow. Figure 4-51: Opening the removable card box NOTE Reset the card counter using the product-specific software (application-specific). Copyright © 2020, Diebold Nixdorf 4-53 01750339909C...
  • Page 119 The key can only be removed from the lock when the card box is locked. Close the cover of the card box in the direc- tion of the arrow. Figure 4-53: Closing the removable card box Copyright © 2020, Diebold Nixdorf 4-54 01750339909C...
  • Page 120 4.12.5 Pushing in the card box Push the card box (1) into its mount (2) until it audibly locks into place. Figure 4-55: Pushing in the removable card box Exit the product-specific software. Close the DN Series 400. Copyright © 2020, Diebold Nixdorf 4-55 01750339909C...

  • Page 121: Card Box (Lockable)

    Operation 4.13 4.13 Card box (lockable) 4.13.1 4.13.1 Function elements Figure 4-56: Function elements - Lockable card box Key-operated lock Card insertion slot Copyright © 2020, Diebold Nixdorf 4-56 01750339909C...

  • Page 122: Opening The Card Box

    Figure 4-57: Unlocking the lockable card box Open the hinged cover (1) in the direction of the arrow. Figure 4-58: Opening the lockable card box NOTE Reset the card counter using the product-specific software (application-specific). Copyright © 2020, Diebold Nixdorf 4-57 01750339909C...

  • Page 123: Closing The Card Box

    The key can only be removed from the lock when the card box is locked. Close the cover of the card box in the direc- tion of the arrow. Figure 4-60: Closing the lockable card box Copyright © 2020, Diebold Nixdorf 4-58 01750339909C...
  • Page 124 With the cover closed, turn the key in the di- rection of the arrow to lock the card box. Remove the key. Figure 4-61: Locking the lockable card box NOTE Reset the card counter using the product-specific software (application-specific). Copyright © 2020, Diebold Nixdorf 4-59 01750339909C...

  • Page 125: Troubleshooting

    • How to access and utilize the appropriate diagnostics. • How to return the system to the appropriate mode for consumer operation (for additional information, refer to the documentation for your system control software). Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 126: Maintenance

    Table 6-1: Approved cleaning agents for the housing Cleaning interval: According to soiling Cleaning utilities: Universal cleaning cloth, dry, Article no. 0177005406 Diebold Nixdorf Cleaning Set, Article no. 01750097335 For stainless steel sur- MS 260 Universal Foam Cleaner, Article no. 01770044284 faces: For varnished sur- Diebold Nixdorf Cleaning Set, Article no.

  • Page 127: Cleaning Keyboards

    Only use the cleaning agent listed below to clean the displays. Table 6-3: Approved cleaning agents for the LCD Cleaning interval: According to soiling Cleaning utilities: Diebold Nixdorf TFT/LCD screen cleaner, Article no. 01750097334 Diebold Nixdorf Special electronic cloth, Article no. 01770048539 Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 128: Disposal

    Please observe the respective national regulations with regard to the disposal of elec- trical equipment. Electrical equipment should not be disposed of as normal municipal waste within the EU (crossed-out wheeled bin symbol). For information regarding the possible repurchase of used systems, please contact: contact.remarketing@dieboldnixdorf.com Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 129: Appendix

    If this is the case, then the operator may be required to implement suitable remedial measures All other devices connected to this product must comply with the EMC Directive 2014/30/EU and the Low Voltage Directive 2014/35/EU. Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 130 Appendix Certification for data transmission The certification number or CE mark of the data transmission module (if available) is attached directly to the DT card or to the housing of the system unit. Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 131: Declaration Of Conformity

    Appendix Declaration of Conformity Copyright © 2020, Diebold Nixdorf 01750339909C...

  • Page 132: Environmental Protection

    Used batteries can be disposed of free of charge throughout the EU. Labels on plastic parts of the housing Please do not stick any labels on plastic parts of the housing since that would make recycling more diffi- cult. Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 133 This ensures a high level of system availabil- ity. The UPS provides an uninterruptible power supply for the system if the mains power sup- ply fails or is switched off. Copyright © 2020, Diebold Nixdorf 01750339909C...
  • Page 134 DIEBOLD NIXDORF 5995 Mayfair Road | North Canton, OH 44720 | United States © 2020 Diebold Nixdorf, Incorporated. All Rights Reserved.

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