DIEBOLD NIXDORF DN Series K32 Operator's Manual
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DIEBOLD NIXDORF DN Series K32 Operator's Manual

DIEBOLD NIXDORF DN Series K32 Operator's Manual

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DN Series K32
Operator Manual
01750337356B

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Summary of Contents for DIEBOLD NIXDORF DN Series K32

  • Page 1 DN Series K32 Operator Manual 01750337356B...

  • Page 2: Table Of Contents

    Special notice ........................1-2 Warning indication......................1-2 Notices ..........................1-3 Safety indication.........................1-4 2 Device overview ......................... 2-1 Device type ........................2-1 DN Series K32 overall view....................2-1 Internal layout........................2-2 Explanatory drawing of moving parts .................2-5 3 Basic operation .......................... 3-1 Basic operation ........................3-1 3.1.1 Opening/closing the device door................. 3-1 3.1.2...
  • Page 3 5 Cleaning method ........................5-1 Shell cleaning ........................5-1 Keyboard cleaning ......................5-1 Display screen cleaning .....................5-1 6 Appendix............................. 6-1 Approved cleaning materials....................6-1 6.1.1 General purpose cleaning materials ..............6-1 6.1.2 Cleaning material for special components ............6-1 Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 4: Introduction

    The company shall not be liable for any direct or indirect losses caused by the preceding reasons. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 5: Special Notice

    The product is only applied to the area with non-tropical climate for safety operation. • Please adopt the power supply meeting specification requirement. The power supply which does not meet specification requirement in connection may lead to product damage. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 6: Notices

    • Please do not contact product with any liquid, inflammable object, or corrosive object so as to avoid damaging the product by short circuit, disaster, and surface corrosion. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 7: Safety Indication

    Otherwise, the power supply shall be immediately turned off, and the device requires the repairing personnel to repair, or contact the supplier. • Some parts may generate heat during operation and should only be touched when it is cooled. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 8: Device Overview

    2 Device overview DN Series K32 is a set of multi-function terminal device designed specially to be installed indoor. This Device is operated by special software in the connected system unit (computer). Device type The following type of device can be provided: •...

  • Page 9: Internal Layout

    Device overview Internal layout Keyboard Trackball Operation screen Proximity sensor Copyright © 2019, Diebold Nixdorf 01750337356B...
  • Page 10 Device overview Entry Indicator Control panel SOP/ON-OFF switch Forms printer USB ports Paper tray1 Power supply Paper tray2 Power distributor Special Electronics EPC-5G Copyright © 2019, Diebold Nixdorf 01750337356B...
  • Page 11 Device overview Headset jack TP20 shutter NFC reader Keyboard Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 12: Explanatory Drawing Of Moving Parts

    The following figure shows the moving parts of the system, including the front door, cover, back door, forms printer, the component tray, paper box 1 and 2. Upper cover Paper tray 1 Forms printer TP20 Paper tray 2 Handle for printer movement Rear panel Device door Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 13: Basic Operation

    Basic operation 3.1.1 3.1.1 Opening/closing the device door Opening steps of front door Insert the key into the key hole. Turn the key clockwise as far as possible (see arrow) to open the front door Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 14: Lifting Up/Pushing Down The Customer Panel Cover

    Uplift the over with two hands, and under the action of gas bar, the cover will automatically rise. After it is opened for 90° about and ensure the cover is supported safely, get your hands off. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 15: Operations Of Back Door

    Closing steps of back door Hook the panel in on the upper edge. Position the panel on the pins at the bottom, then push it towards the system. Fix the screw by rotating it clockwise. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 16: Rotate The Printer

    Raise the customer panel cover (see section "Lifting up the customer panel cover"). Hold the green handle of the forms printer with right hand and press the latch button. Meanwhile, pull out the forms printer. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 17: Pulling Out/Pushing In The Pull-Out Paper Tray

    Meanwhile, pull the paper tray out of the de- vice. Push-in steps of paper tray Hold the green handle of the paper tray with right hand. Meanwhile, push the paper tray into the de- vice until the latch button locked. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 18: Consumables Operating Instructions

    Peel off the package of paper box, open the induction hole of paper quantity, put it into the drawer, and packaging carton and drawer hole coincide. Paper tray 1 on the top; paper tray 2 to the lower. Copyright © 2019, Diebold Nixdorf 01750337356B...
  • Page 19 Insert into channel 1 under the printer, and the papers will be automatically aligned. The first sheet must be torn off at the folding edge so that it has a straight edge. Copyright © 2019, Diebold Nixdorf 01750337356B...
  • Page 20 2 above, and the pa- pers will be automatically aligned. Hold the green handle of the printer with right hand, and press the latch button. Meanwhile, push in the forms printer. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 21: Description Of Status Light/Indicator Light

    LED2 status paper tray 2 Red – tray empty Yellow – adjustable weekend limit reached Green – paper ok TP20 Paper Status LED will be controlled by the TP20 forms printer. Status will be changed after printer initialization. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 22: Taking Paper Out From The Reject Bin

    Taking paper out from the reject bin Pull out the device carriage. The paper (1) in the reject bin can be seen behind the printer. Take out paper from the reject bin. Push in the device carriage. Copyright © 2019, Diebold Nixdorf 3-10 01750337356B...

  • Page 23: Switching The Device On/Off

    To be able to operate the device the following switches must be pressed: ● The power switch on the power distributor must also be switched on. Open the device door (see section "Opening/closing the device door"). Copyright © 2019, Diebold Nixdorf 3-11 01750337356B...

  • Page 24: Switching The Device On

    Basic operation 3.4.1 3.4.1 Switching the device on Shortly press the ON/OFF button (1) and the device is switched on. Copyright © 2019, Diebold Nixdorf 3-12 01750337356B...

  • Page 25: Switching The Device Off

    Press and hold the ON/OFF button (1) shortly, to switch the device off defined (op- tional). NOTE The device is in its standby mode when the red LED (2) is illuminated. Copyright © 2019, Diebold Nixdorf 3-13 01750337356B...

  • Page 26: Volume Adjustment Method

    Basic operation Volume adjustment method DN series K32 can adjust the volume (11 levels) of the Device by a button, which is on the right side of the front door of the Device, as shown in the following figure. Volume of headset Introductions: Increase one volume level by pressing the button one time and return to the initial volume after pressing the button 11 times.
  • Page 27 Basic operation Clamp the keyboard and stand on the upper edge of front door. Insert the keyboard cable (USB cable) into an empty USB interface. There are separate USB Ports behind the display. Copyright © 2019, Diebold Nixdorf 3-15 01750337356B...

  • Page 28: Forms Printer Tp20

    Two paper paths (to increase the paper supply or to process other printed forms) • Optional blackening unit for TP20 (TRU) only on project base NOTE All functions described in this section are performed while the device is open (see the sec- tion "Basic Operation"). Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 29: Function Elements And Controls Tp20

    Locking/release lever for the printer drum Paper path 1 cover Printer drum Printer control panel Thermo array Grip of document feed unit Locking/release knobs for the thermo array Paper path 2 Locking/release lever of document feed unit Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 30: Printer Control Panel

    In the event of a TP20/TP22 error condition, the EJECT key is used in the same way as the TEST key to trigger the reset procedure. If errors or warning messages are being indicated by the status display, these are cleared with the EJECT key after the remedy of the error cause. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 31: Replenishing The Paper Supply

    1 if there is no paper in paper web 2. The marking must be on the rear upper left side. Feed the paper to the front of the document feed. Align the paper so that it is flush with the left edge. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 32: Removing Paper

    If the paper moves backward and forward several times, this is for the purpose of hori- zontal alignment. Removing paper Press the EJECT key (1) on the printer con- trol panel. Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 33: Messages On The Status Display Screen

    4.4.1.1 4.4.1.1 Status messages Code Status Meaning All of the LEDs on the two 7-segment displays are activated briefly when starting the printer (LED test) Copyright © 2019, Diebold Nixdorf 01750337356B...
  • Page 34 Forms printer TP20 Power-up test active. The end of the power-up test is indicated by the right-hand decimal point flashing briefly Printer is ready for operation Copyright © 2019, Diebold Nixdorf 01750337356B...
  • Page 35 (collecting tray) documents. Check whether the printer drum is open. Flashing Paper jam reject tray / blacken- Check the transition from the ing unit printer drum (collecting tray) to the reject tray and blackening unit. Copyright © 2019, Diebold Nixdorf 01750337356B...
  • Page 36 (65° C / 149 ° F) / not opera- temperature if necessary (e.g. tional. Abort the transaction if prevent direct sunlight). necessary Flashing Paper jam in the output trans- Eliminate paper jam. port area Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 37: Malfunctions

    No firmware, no character generator (font) loaded PGA file not loaded Malfunctions If any other messages occur, please contact the system administrator or the service department of your local DIEBOLD NIXDORF branch office. Copyright © 2019, Diebold Nixdorf 4-10 01750337356B...

  • Page 38: Eliminating A Paper Jam In The Drum

    Try to eliminate the paper jam initially by pressing the EJECT key (1). If this is not possible, proceed as follows: Press the green lever (1) on the drum cover. Fold the drum cover downwards (2). Copyright © 2019, Diebold Nixdorf 4-11 01750337356B...
  • Page 39 If necessary, remove the documents from the document reject tray (see the section "Basic Opera- tion"). • Press the TEST key on the printer control panel to initiate a test print (see the section "Initiating a test print"). Copyright © 2019, Diebold Nixdorf 4-12 01750337356B...

  • Page 40: Eliminating A Paper Jam In The Document Feed

    • Remove the paper from the document feeds (see the section "Removing paper"). Press the green levers on the document feed unit inwards (see 1). Fold the document feed unit downwards (2). Copyright © 2019, Diebold Nixdorf 4-13 01750337356B...
  • Page 41 Re-insert the paper (see the section "Loading paper"). The printer resets automatically. • Press the TEST key on the printer control panel to initiate a test print (see the section "Initiating a test print"). Copyright © 2019, Diebold Nixdorf 4-14 01750337356B...

  • Page 42: Remedying Poor Print Quality/Paper Jams Caused By Marking Errors

    You can then tilt the thermo array forward. Remove any remaining paper from the paper path and the blade area. Remove paper dust from the thermo array (1) by using a cleaning cloth and some iso- propyl (order number: 01750104065). Copyright © 2019, Diebold Nixdorf 4-15 01750337356B...
  • Page 43 • Press the TEST key on the printer control panel to initiate a test print (see the section "Initiating a test print"). If this does not improve print quality, contact the service department. Copyright © 2019, Diebold Nixdorf 4-16 01750337356B...

  • Page 44: Initiating A Test Print

    4.5.4 4.5.4 Initiating a test print Press the TEST key (1) on the printer control panel to initiate a test print. 4.5.4.1 4.5.4.1 Test document TP20 The test document may look as follows: Copyright © 2019, Diebold Nixdorf 4-17 01750337356B...
  • Page 45 2nd paper path available: "Y" (=yes), "N" (=no) Add. transport ID Additional transport ID: "Terminal", "Cash Indoor", "Cash Outdoor", "None", "Unknown" Blackening unit available: "Y" (=yes), "N" (=no) (TRU = Thermo Reject Unit) Copyright © 2019, Diebold Nixdorf 4-18 01750337356B...
  • Page 46 "C" (mark C center), "D", (mark D), "CL" (mark C available left in narrow printing unit), "CR" (mark C available right in wide printing unit) Page counter Page counter, number of cut documents Copyright © 2019, Diebold Nixdorf 4-19 01750337356B...

  • Page 47: Thermal Reject Unit (Tru)

    2 sensors, which control the entry and exit of paper from the thermal reject unit. The thermal reject unit has an own controller, which navigates the transport of paper into the reject tray and the density control of the paper. Copyright © 2019, Diebold Nixdorf 4-20 01750337356B...

  • Page 48: Cleaning And Care

    The ordering addresses can be found in the appendix. • Switch the device on again (see the section "Basic Operation"). Englisch Version: Forms printer TP20/TP22 Paper Specifications 01750204650B German Version: Formulardrucker TP20/TP22 Papierspezifikation 01750178191E Copyright © 2019, Diebold Nixdorf 4-21 01750337356B...

  • Page 49: Cleaning Method

    According to the dirt degree Cleaning products: Make the cleaning cloth a little wet Diebold Nixdorf cleaning kit Display screen cleaning Cleaning interval: According to the dirt degree Cleaning products: Cloth without fluff is slightly wet with water Copyright © 2019, Diebold Nixdorf 01750337356B...

  • Page 50: Appendix

    Diebold Nixdorf screen cleaning wipes Wet and dry cleaning set for removal of paint appli- cation (vandalism) Universal cleaning cloth Diebold Nixdorf air duster, (400 ml) Pure high pressure gas, CFC-free, for removal of loose dust and dirt particles 6.1.2 6.1.2...
  • Page 51 DIEBOLD NIXDORF 5995 Mayfair Road | North Canton, OH 44720 | United States © 2019 Diebold Nixdorf, Incorporated. All Rights Reserved.

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