Repair - Toshiba teli BU Series Specifications

9.

Repair

9.1 Repair Methods
Exchange to a replacement or an equal function product.
9.2 Repair request methods
On the occasion of a repair request, please download the "Failure situation report sheet" from our
website, fill in the necessary items and return it together with the defective product.
Repair Request Methods
https://www.toshiba-teli.co.jp/en/support/failure-situation.htm
Please read the following instructions carefully.
1. Please return our product alone, taking out of your equipment in case that our product is
installed to an equipment
2. We are unable to return the information such as your own serial numbers, control number, the
identification seal, if it is attached to the returned products. Please keep record before you
return the product.
3. As the data saved in the camera will not be kept after the repair, please take out data before
return.
4. We are unable to accept the cancellation after the repair request by the customer's reason.
5. About the repair product shipping expenses, please bear the charges when you return the
product to us. We bear the charges to you from us only for a warranty period.
6. We are unable to accept your request of a delivery date and time of the product return, or the
delivery method.
7. We are unable to accept a trouble factor investigation, the request of the repair report.
8. We accept a repair of out of warranty product, if it is reparable.
9. The proprietary rights of the repair request products after the exchange repair belong to us.
10. The immunity from responsibility of the product is applied in the repair completion products.
* Please refer for the inquiry about the software to our homepage or sales personnel.
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