Appendix C - Product Support - ADC HRE-204 List 1 User Manual

150-204-100-03, Issue 3
A
PPENDIX
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center
(TAC).
Sales Assistance
800.366.3891 extension 73000
(USA and Canada)
952.917.3000
Fax: 952.917.3237
Systems Integration
800.366.3891, extension 73000
(USA and Canada)
952.917.3000
ADC Technical Assistance Center
800.366.3891, ext.73223
800.638.0031
714.730.3222
Fax: 714.730.2400
Email: wsd_support@adc.com
Online Technical Support
Online Technical Publications
Product Return Department
800.366.3891 ext. 73748 or
952.917.3748
Fax: 952.917.3237
Email: repair&return@adc.com
All 800 lines are toll-free in the USA and Canada.
HRE-204 List 1 and List 2
C - P
RODUCT
• Quotation Proposals
• Ordering and Delivery
• General Product Information
• Complete Solutions (from concept to installation)
• Network Design and Integration Testing
• System Turn-Up and Testing
• Network Monitoring (upstream or downstream)
• Power Monitoring and Remote Surveillance
• Service/Maintenance Agreements
• Systems Operation
• Technical Information
• System/Network Configuration
• Product Specification and Application
• Training (product-specific)
• Installation and Operation Assistance
• Troubleshooting and Repair/Field Assistance
• www.adc.com/Knowledge_Base/index.jsp
• www.adc.com/library1/
• ADC Return Material Authorization (RMA) number and
instructions must be obtained before returning products.
S
UPPORT
May 7, 1999

Appendix C - Product Support

19