Franke SB1200 User Manual
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Franke SB1200 User Manual

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USER MANUAL
SB1200
FCS4074
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual on to the
next operator if the machine is sold or transferred to a third party.

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  • Page 1 USER MANUAL SB1200 FCS4074 Read the user manual before working on the machine. Keep the manual with the machine and pass the manual on to the next operator if the machine is sold or transferred to a third party.

  • Page 3: Table Of Contents

     17 Type code  19 Description of machine  21 Coffee machine  21 Add-on units  25 Overview of operating modes  27 Franke Digital Services (option)  29 Installation  30 Preparations  30 Dimensions  30 Requirements of the water supply  33 Filling and emptying  36 filling the machine  36...
  • Page 4  82 13.4 Transport and storage  83 13.5 Recommissioning after prolonged periods of storage or non-use  83 13.6 Disposal of parts  84 Technical data  85 Capacities in accordance with DIN 18873-2:2016-02  85 15.1 Electrical connection data  85 15.2 User manual SB1200...
  • Page 5 Franke Kaffeemaschinen AG Table of contents  86 User manual SB1200...

  • Page 6: For Your Safety

    1.1.1 Coffee machine – The SB1200 FM CM is a commercial machine for preparing beverages and is intended for the SB1200 (specialty beverage station). It is designed for use in food services, the hotel industry, offices and other similar environments.

  • Page 7: Prerequisites For Using The Coffee Machine

    – Do not use the SB1200 FM CM or add-on units if you are not familiar with the various functions. – Do not use the SB1200 FM CM if the connection lines of the SB1200 FM CM or the add-on units are damaged.

  • Page 8: Safety Concerns When Using The Coffee Machine

    Do not pour any liquids on the machine. c) Do not immerse the machine in liquid. d) Disconnect the machine from the power supply in the event of a leak or if liquid/moisture enters the machine. User manual SB1200...
  • Page 9 If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury. a) Never insert any objects into the bean hopper or grinder. CAUTION Cutting injuries/crushing The powder hoppers worm gear mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper. User manual SB1200...
  • Page 10 This may damage the coffee machine and/or the spout cleaning device. a) Only place the spout cleaning device on the drip grid when prompted to do so, and only once the dis- pensing spout has been fully lowered. User manual SB1200...

  • Page 11: Explanation Of Symbols

    When a symbol is illuminated on the dashboard, additional information and instructions can be displayed  79] Troubleshooting [ by tapping the symbol. If an error occurs, refer to the chapter for help. Symbol Designation Description Franke logo Call up the maintenance level Bean left/right Active grinder User manual SB1200...
  • Page 12 Brightness Set brightness Individualization Customize beverages and display Screen saver Advertising images Favorites Favorites button, can be assigned to a function that is used fre- quently Product Coffee bean Bean hopper is empty or not installed correctly User manual SB1200...
  • Page 13 Espresso Cappuccino Chococcino Caffè Crema To Go Steam Tea water If the entire system is affected by an error, the error message will appear automatically. Door open The door is open. Please close the door. User manual SB1200...
  • Page 14 2 | Explanation of symbols Franke Kaffeemaschinen AG Color code for error messages Temporary interruption System still fully functional System has limited functionality Some or all resources are locked User manual SB1200...

  • Page 15: Scope Of Delivery

    SCOPE OF DELIVERY The scope of delivery may vary and parts may be included elsewhere, depending on the configuration of the appliance. Additional accessories may be obtained directly from your retailer or from Franke Kaf- feemaschinen AG in Aarburg, Switzerland.
  • Page 16 3 | Scope of delivery Franke Kaffeemaschinen AG Item description Item number Attachment to counter for optional fastening of 560.0623.576 UT40 and FSU60 CM (pan head screws (560.0623.779) for fixing are included) User manual SB1200...

  • Page 17: Identification

    The type plate for the UT40 cooling unit is located on the right-hand side in the cooling chamber. 4.1.3 Cooling unit SU12/UT12 The type plate for the cooling unit is located on the left-hand side in the cooling chamber. User manual SB1200...
  • Page 18 4.1.6 CleanMaster module The type plate for the CleanMaster module is lo- cated on top of the housing. 4.1.7 CW (option) The type plate for the cup warmer is located in the interior on the rear panel. User manual SB1200...

  • Page 19: Type Code

    Product line: SB Overall size: 1200 1 grinder 2 grinders 1 powder dosing unit 2 powder dosing units CleanMaster Center hot water spout FoamMaster (cold and warm milk/media, cold and warm milk foam) Left-hand Right-hand Iced Coffee Module User manual SB1200...
  • Page 20 4 x One Media Pump Modules Cup warmer CleanMaster CM MA CleanMaster module (master) CM SL CleanMaster module (slave) Twin Modified cooling unit for the simultaneous use with two coffee machines Accounting system Coin changer Cashless Coin validator User manual SB1200...

  • Page 21: Description Of Machine

    UT40 CM (optional) The SB1200 (Specialty Beverage Station) comprises the SB1200 FM CM coffee machine, a cooling unit (e.g. UT40 CM, SU12 or UT12) with pump module CleanMaster and the optional Flavor Station (e.g. FSU60 CM with CleanMaster or FS60/FSU60 EC). To provide you with an overview of your Specialty Beverage Station, a sample configuration is illustrated here.
  • Page 22 – Main water connection – Support for video files 5.1.2 Options – Second grinder (left, front and rear) – Powder hopper – Second powder hopper (front RH) – Iced Coffee Module (right-front) – Two milk types – Grounds ejection User manual SB1200...
  • Page 23 – Adjustable feet, 100 mm – Touchpad as accessibility feature for wheelchair users – Tank kit (not in conjunction with Iced Coffee Module) – Franke Digital Services Iced Coffee Module – The Iced Coffee Module is located at the front right-hand side of the coffee machine.
  • Page 24 5 | Description of machine Franke Kaffeemaschinen AG 5.1.3 Coffee machine components Bean hopper Iced Coffee Module (option) Powder hopper (option) Brewing module Grounds container Wastewater tank (option) Drip tray (permanently attached) with drip grid User manual SB1200...

  • Page 25: Add-On Units

    The unit is simple to refill and even easier to clean, so your customers experience pure coffee enjoyment. UT40 SU12 5.2.2 CleanMaster The CleanMaster module allows the cooling unit, Flavor Station (FSU60 CM) and all of the hose con- nections to be cleaned fully automatically. User manual SB1200...
  • Page 26 The cup warmer with four heatable shelves fits perfectly to your coffee machine. 5.2.5 Accounting system The accounting system processes all payment transactions and records all accounting data. Interfaces: – VIP Payment systems: – Coin validator – Coin changer – Card readers User manual SB1200...

  • Page 27: Overview Of Operating Modes

    Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water Use the Franke logo to switch between the Scroll forwards or backwards maintenance level and product selection 5.3.2 Quick Select operating mode Quick Select operating mode is the standard set- ting for self-service.
  • Page 28 Up to eight filter attributes can be used. Start beverage preparation: confirm beverage selection, select payment type The beverage is being prepared. Advertising media, e.g. images and videos, can be displayed while the beverage is being prepared. Beverage preparation completed User manual SB1200...

  • Page 29: Franke Digital Services (Option)

    Beverage preparation completed Franke Digital Services (option) Developed specially for the Franke coffee machine fleet, our digital services give you control and a clear overview of all activities and information about the coffee machines. Centrally controlled remote mainte- nance, such as software and configuration updates, means that on-site interventions are not required.

  • Page 30: Installation

    If the clearances around and above the machine are too small, heat may accumulate in the machine and lead to faults. a) Maintain the prescribed installation dimensions and clearances. b) Take care to ensure that the clearance spaces are not blocked. User manual SB1200...
  • Page 31 Franke Kaffeemaschinen AG Installation | 6 SB1200 FM CM - front/side view UT40 cooling unit, FSU60 CM and CleanMaster module in furniture - front/side view User manual SB1200...
  • Page 32 6 | Installation Franke Kaffeemaschinen AG SB1200 FM CM with SU12 cooling unit and FS60 CM - front/side view SB1200 FM CM with UT12 cooling unit - front/side view Minimum clearances – To the rear panel: 50 mm – Above: 200 mm (for filling and removal of the bean hopper) –...

  • Page 33: Requirements Of The Water Supply

    Opening in counter top when using the molded gasket 6.2.1 Feet SB1200 FM CM is delivered with feet. – 7 mm adjustable feet with molded gasket for fixing (optional) Adjustable feet can be used to compensate for unevenness or differences in height.
  • Page 34 – Measured conductivity in μS/cm – Measured total hardness in dH GH – Constant = 30 [μS/cm]/[ dH GH] Calculated conductivity Risk of corrosion <200 μS/cm 200 – 500 μS/cm increased >500 μS/cm high Calculation example: – Measured conductivity 700 μS/cm User manual SB1200...
  • Page 35 The result of the calculation is 160 μS/cm and means that there is a low risk of corrosion. 6.3.3 Water outlet – Drain hose: D = 20 mm, L = 2000 mm – Connection to a lower-lying siphon User manual SB1200...

  • Page 36: Filling And Emptying

    Do not use any cleaners, as these alter the taste of the coffee. Fill the bean hopper with coffee beans. Fill the powder hopper with powder suitable for automatic coffee makers. 1. Lift off the bean hopper lid. 2. Fill coffee beans. User manual SB1200...

  • Page 37: Filling Powder

    2. Fill with powder suitable for automatic bev- erage dispensers. Filling the cooling unit CAUTION Germs in unpasteurized milk Germs in unpasteurized milk could pose a health hazard. a) Do not use any unpasteurized milk. b) Only use pasteurized or long-life milk. User manual SB1200...
  • Page 38 Franke Kaffeemaschinen AG NOTICE Machine damage Using incorrect liquids can damage the machine. a) Only place milk or ready-to-drink beverages into the Franke container. b) Use water and a mild cleaner to clean the container. NOTICE Spoiled milk and ready-to-drink beverages Insufficient cooling or hygiene can cause milk and ready-to-drink beverages to spoil.
  • Page 39 8. Connect the plug-in coupling to the con- container and connect it to the pump mod- tainer. ule. 9. Slide the container all the way into the cool- ing chamber. 10. Close the cooling unit door. 4. Pull out the container. User manual SB1200...

  • Page 40: Filling The Flavor Station

    The switch for switching on the FSU60 CM is located at the front, in the center of the housing. 1. Open the counter furniture. 2. Pull the Flavor Station out so that the appli- ance is accessible. User manual SB1200...

  • Page 41: Setting The Grind Coarseness

    Never insert any objects into the bean hopper or grinder. Grinder adjustment wrench (560.0003.876) Changing the grind coarseness affects the coffee quantity. The grinders must therefore be calibrated after adjusting the grind coarseness. If required, the grind coarseness can be set in stages for each grinder. User manual SB1200...
  • Page 42 NOTICE Impairment of function If the bean hopper and powder hopper are not locked correctly, the function of the coffee machine and the product quality may be impaired. a) Push the locking slide all the way in. User manual SB1200...

  • Page 43: Emptying The Bean Hopper

    The powder hoppers worm gear mechanism can cause cuts or crushing injuries. a) Exercise care when cleaning the powder hopper. NOTICE Contamination from powder Powder can fall from the powder hopper. a) Always transport the powder hopper in an upright position and ensure it is closed. User manual SB1200...

  • Page 44: Emptying The Grounds Container

    Coffee residue can lead to the formation of mold. a) Empty and clean the grounds container at least once a day. ð The message Door open appears on the user interface. 1. Open the door of the coffee machine. User manual SB1200...

  • Page 45: Emptying The Cooling Unit

    Only touch the suction hose, the inside of the container, and the container lid after sanitizing your hands, or wear single use gloves. f) Place the container lid with the suction hose on a clean surface only. 7.11.1 SU12/UT12 FM CM 2OM cooling unit 1. Open the cooling unit door. User manual SB1200...
  • Page 46 7.11.2 UT40 cooling unit 1. Open the door. 3. Connect the plug-in coupling(s) to the pump module(s). 2. Disconnect the plug-in coupling(s) from the container(s). 4. Pull out the container. User manual SB1200...
  • Page 47 6. Clean the container, the parts that come into 9. Leave the door to the switched-off cooling contact with milk/medium, and the cooling unit slightly open in order to prevent the for- chamber. mation of odors. 7. Insert the clean container(s). User manual SB1200...

  • Page 48: Preparing Beverages

    Preparing beverages with ground coffee Only ground coffee may be used. Instant coffee made from dried coffee extract cannot be used. 1. Place an appropriate drinking vessel under the dispensing spout. 2. Press the Decaffeinated coffee selection but- ton. User manual SB1200...

  • Page 49: Preparing Hot Water

    Double Espresso Caffè Crema To Go Ristretto 1. Place a suitable drinking vessel under the 3. Select the cup size. spout. ð Hot water is dispensed until the cycle is 11:35 complete. 2023-02-02 2. Select Tea water User manual SB1200...

  • Page 50: Preparing Beverages Using The Touchpad

    1. Place an appropriate drinking vessel under 3. Tap on the touchpad once. the dispensing spout. ð The coffee machine performs the chosen action. 2. Use the touchpad to move the cursor to the required place on the screen. User manual SB1200...

  • Page 51: Cleaning

    Clean the containers and accessories, such as the lid, suction hose, suction nozzle, etc. using the 5-step method. 1. Remove coarse dirt with a cleaning brush or 3. Wash the components. paint brush. 4. Rinse the components thoroughly. 2. Soak the components in hot water with a 5. Dry the components. mild cleaner. User manual SB1200...

  • Page 52: Starting The Cleaning Process

    10:54 2020-03-02 My settings Individualization and data transfer Counter(s) Espresso Double Espresso 2 Espressos Cleaning and maintenance Caffè Crema To Go Steam Tea water 5. Select Cleaning and maintenance 2. Tap the Franke logo. User manual SB1200...
  • Page 53 9. Start the cleaning process by selecting on the operator panel. 10. Follow the instructions on the user interface Next and confirm by pressing ð The machine guides you to the next step. 7. Set the switch to the cleaning position. User manual SB1200...

  • Page 54: Weekly Cleaning

    4. Empty the bean hopper and powder hopper (if present). 5. Remove the oil film on the inside of the bean 2. Pull the locking slide towards the front up to hopper using a cloth. the stop. User manual SB1200...
  • Page 55 Individualization and data transfer Espresso Double Espresso 2 Espressos Counter(s) Cleaning and maintenance Caffè Crema To Go Steam Tea water 1. Tap the Franke logo. 4. Select Cleaning and maintenance 10:54 2020-03-02 Cleaning and maintenance Error/event log Clean system Clean system and FSU/Clean...

  • Page 56: Rinsing The Coffee Machine

    Individualization and data transfer Espresso Double Espresso 2 Espressos Counter(s) Cleaning and maintenance Caffè Crema To Go Steam Tea water 1. Tap the Franke logo. 4. Select Cleaning and maintenance 10:54 2020-03-02 Cleaning and maintenance Error/event log Clean system Clean system and FSU/Clean...

  • Page 57: Configuration

    Calling up the maintenance level Espresso Double Espresso 2 Espressos Caffè Crema To Go Steam Tea water 1. Tap the Franke logo.  57] PIN codes [ 2. Enter the PIN. 3. Press 10.2 PIN codes Default PIN codes are assigned at the factory:...

  • Page 58: Input Methods

    My settings Individualization and data transfer Counter(s) Cleaning and maintenance 10.5.1 Menu 0 Commissioning Menu item 0.10 System information Here you will find information regarding the hardware and software versions of the machine and the con- figuration. User manual SB1200...
  • Page 59 : All pre-selected products are dispensed without additional button input – No – : Each product must be triggered with the start button – Default: Pause between products 1–10 seconds – Appears if automatic mode is activated – Increment: User manual SB1200...
  • Page 60 – Default: Audible signal for bever- – Yes Beeps when the product is ready age preparation – No Audible signal for error – Yes Beeps in a 3-second cycle if a resource is missing messages – No User manual SB1200...
  • Page 61 – The total price is calculated by the machine – Default: 0.00 Token 1–3 – 0 – 0: The purchase with the corresponding token is not possible – 1 – 1: The product purchase with the corresponding token is possible User manual SB1200...
  • Page 62 Menu item 1.11 Flavor My settings 1 Set machine 1.11 Flavor Parameter Value range Remarks Counting active – Yes – : Flavor products are counted – No – : Flavor products are not counted – Default: User manual SB1200...
  • Page 63 Bean hopper pos. 1-3 – None Default settings for A300: – Medium – Pos. 1: Medium Espresso roast Espresso roast – Pos. 2: Medium roast – Medium roast – Medium decaf- feinated roast – Own bean type 1–6 User manual SB1200...
  • Page 64 The coffee machine guides through the process 1-3/1-6 Media Parameter Value range Remarks M1-M2 – None – Whole milk – Reduced-fat milk – Low-fat milk – Skim milk – Soy milk – Lactose-free milk – Own milk type 1–6 User manual SB1200...
  • Page 65 All values configured in menu 2 are saved in the configuration and can be re-imported. Test General Coffee Brewing quantity Water quantity Grind quantity Grinder 1 Grinder 2 Save Back Select variant Select area Save settings Select product Confirm variant Prepare a test product Adjust parameters User manual SB1200...
  • Page 66 Set the month Year 0–63 Set the year Hour 0–23/0–11 Set the hour Minute 0–59 Set the minute Time zone Time zone selection list – Select the time zone from the list – Default: UTC+0100 (Europe) Zurich User manual SB1200...
  • Page 67 Switch timer on or off – No Hour 0–23/0–11 Select switch-off time (hour) Minute 0–59 Select switch-off time (minute) Monday, Tuesday, – Yes Activate or deactivate the timer for each day Wednesday, Thursday, – No Friday, Saturday, Sunday User manual SB1200...
  • Page 68 Free text input Enter ingredients or allergens that are not included in the list Menu item 4.2 Flavor My settings 4 Nutritional value information 4.2 Flavor Menu item 4.3 Powder My settings 4 Nutritional value information 4.3 Powder User manual SB1200...
  • Page 69 (owner, specialist, and operator) can be defined for accessing the maintenance level. Menu item PIN code (default values) 6.2 Owner 1111 6.3 Specialist 2222 6.4 Operator 7777 6.6 Key (secured) products 8888 6.7 On/Off machine 9999 User manual SB1200...
  • Page 70 – No – : User profile is not active Open door to log on – Yes – : Registration only works when the door is open – No – : Registration works even when the door is closed User manual SB1200...
  • Page 71 – No – : User profile is not active Open door to log on – Yes – : Registration only works when the door is open – No – : Registration works even when the door is closed User manual SB1200...
  • Page 72 PIN set – Yes – : PIN is active – No – : PIN is not active Activate user profile – Yes – : User profile is active – No – : User profile is not active User manual SB1200...

  • Page 73: Individualization And Data Transfer

    Overview This menu provides you with the following options: – Use existing Franke media for screen savers or as advertising media – Upload and view your own media objects on the machine – Use your own media for screen savers or as advertising media –...

  • Page 74: Manage Digital Signage Via Usb Stick

    22. Tap the Download and install button. 10. Make the desired settings. ð The coffee machine adopts the new set- tings. 11.5 Configure application Changes made will only take effect after the Save button is tapped. User manual SB1200...
  • Page 75 – Cash Register Hide cancel button – Yes – No Display clock – Yes – No Display brightness 15-100 % Audible signal for beverage – Yes preparation – No Audible signal for error mes- – Yes sages – No User manual SB1200...
  • Page 76 – No screen. No: The machine will not start preparing beverages until the correct size of cup is under the spout. Allow wrong spout – Yes Always set to . This parameter currently has no function. – No User manual SB1200...

  • Page 77: Loading/Backing Up Data

    – Display of file name 11.6.2 Load data Desired action Menu item Information/instruction Import configuration and 3.2 Load backup – Load backed up data (configuration, Franke me- media dia, your own media) – Eject USB stick automatically User manual SB1200...

  • Page 78: Set Default Values

    Provisioning Deployment Service menu dashboard. Individualization and data transfer 1. Tap the Franke logo. 2. Enter the PIN. Cleaning and maintenance 3. Press Individualization and data ð In addition to the transfer menu, the number of available up- 4.

  • Page 79: Troubleshooting

    KE200. Use this to set the required temperature Milk is frozen (water in the The cooling unit door seal is not Make sure that the seal is fitted correctly cooling chamber) leak-tight and that the door closes properly User manual SB1200...

  • Page 80: Tips For Good Coffee Beverages

    Remove the oil film from the inside of the bean hopper on a daily basis. b) To do this, use a dry cloth or a cloth moistened only with water. c) Do not use any cleaners, as these alter the taste of the coffee. User manual SB1200...

  • Page 81: Help With Problems Concerning Product Quality

    Use more powder, use less water Powder clumping or moist Clean and dry powder system Taste of powder products Too sweet Use less powder, use more water Not sweet enough Use more powder, use less water Strange taste Clean powder system User manual SB1200...

  • Page 82: Decommissioning

    If you plan to start using your machine again at a later date, it is essential that service measures are imple- mented. The coffee machine must be maintained, installed, and cleaned before preparing any beverages. a) Contact the Franke Service team for information regarding proper decommissioning and storage. b) Have your coffee machine drained by your service technician.

  • Page 83: Transport And Storage

    Deterioration in storage Parts may no longer function as they should if they have been stored or unused for periods in excess of 6 months. a) Contact your service technician for information regarding repairing and recommissioning your ma- chine. User manual SB1200...

  • Page 84: Disposal Of Parts

    The appliance complies with European Directive 2012/19/EU regarding Waste Electrical and Electronic Equipment (WEEE) and must not be disposed of with household waste. Dispose of electronic parts separately. Dispose of plastic parts in accordance with their marking. Two people are required for transporting the coffee machine. User manual SB1200...

  • Page 85: Technical Data

    Franke Kaffeemaschinen AG Technical data | 15 TECHNICAL DATA Device type SB1200 FM CM (FCS4050) Dimensions: Width/height/depth (mm) 340/750/600 Weight (kg) Twin bean hopper capacity (kg) 2 x 1,2 Powder hopper tall, capacity (kg) 1 x 1/2 x 1 Ambient temperature (°C)
  • Page 86  55 Wipe protection  55 Electronic parts Spout  48, 50 Disposal  84 Start button  11 Symbols  11 Error message Dashboard  11 Color code  13 Instructions  11 Depiction  13 Software  11 Error messages  79 Tips  11 Grind coarseness  41 User manual SB1200...
  • Page 87 Franke Kaffeemaschinen AG Transport  84 Troubleshooting  80 Machine error  79 Type code  19, 20 Type plate  17 User manual  15 Wastewater tank (external)  85 Water quality  34 Wipe protection  55 User manual SB1200...
  • Page 88 St Albans, Tel.: +1 615 462 4265 www.franke.com Hertfordshire, AL2 2DQ Fax: +1 615 462 4400 England www.franke.com Franke Coffee Systems GmbH Tel.: +44 1923 635700 Franke Strasse 1 Fax: +44 1923 635701 97947 Grünsfeld www.franke.com Deutschland Tel.: +49 9346 9278 0 coffee.franke.com...

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