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Customer Service en
Customer Service
If you have any queries, are unable to
rectify faults on the appliance yourself
or if your appliance needs to be re-
paired, contact customer service.
You can solve many problems yourself
by consulting the information on
troubleshooting in these instructions or
on our website. If this is not the case,
please contact our after-sales service.
We will always find an appropriate solu-
tion and try to avoid unnecessary visits
being made by a Customer Service
technician.
With any warranty claims we will make
sure that your appliance is repaired by
trained customer service technicians
using original spare parts, including
after the manufacturer's warranty has
expired.
Note: Under the manufacturer's war-
ranty conditions, use of the after-sales
service is free.
When contacting our customer service,
you will need the product number (E-
Nr.) and the production number (FD-
Nr.) of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed Cus-
tomer Service directory or on our web-
site.
E number and FD number
The E number and the FD number can
be found on the appliance's rating
plate.
Depending on the model, the rating
plate can be found:
¡ on the inside of the door.
¡ on the inside of the service flap.
¡ on the rear of the appliance.
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