Chic-Choc Cooking Stove Limited Lifetime Warranty - Drolet DB04820 Installation And Operation Manual

CHIC-CHOC COOKING STOVE LIMITED LIFETIME WARRANTY

The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This
warranty covers brand new products only, which have not been altered, modified nor repaired since shipment
from factory. Proof of purchase (dated bill of sale), model name and serial number must be supplied when
making any warranty claim to your DROLET dealer.
This warranty applies to normal residential use only. This warranty is void if the unit is used to burn
material other than cordwood (for which the unit is not certified by EPA) and void if not operated
according to the owner's manual. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power failures, downdrafts,
venting problems or underestimated heating area are not covered by this warranty. The recommended
heated area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum
acceptable temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused
by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician
must perform the installation in accordance with the instructions supplied with this product and all local and
national building codes. Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation
fees to ship the product back to the purchaser will be paid by the manufacturer. All parts covered by this
warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and
investigation of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to
this warranty by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in
no event, be responsible for any uncommon, indirect, consequential damages of any nature, which are in excess
of the original purchase price of the product. A one-time replacement limit applies to all parts benefiting from
lifetime coverage. This warranty applies to products purchased after March 1st, 2015.
DESCRIPTION
Combustion chamber (welds only) and cast iron door frame.
Surrounds, ash drawer, trims (extrusions), and convector air-mate.
Removable stainless steel combustion chamber components, deflectors,
and supports.
Glass retainers, handle assembly, and air control mechanism.
Carbon steel combustion chamber components.
Paint (peeling**), plating (defective manufacture**), ceramic glass (thermal breakage
only**), gaskets, insulation, and oven thermometer.
Firebricks, vermiculite combustion chamber components, oven mitt, and cooking
accessories.
All parts replaced under the warranty.
*Subject to limitations above.
Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing
of your warranty claim, make sure to have on hand the following information when calling:
• Your name, address and telephone number;
• Bill of sale and dealer's name;
• Installation configuration;
Before shipping your unit or defective component to our plant, you must obtain an Authorization
Number from your DROLET dealer. Any merchandise shipped to our plant without authorization will
be refused automatically and returned to sender.
Page 66
**Picture required.
Installation and operation manual – Chic-Choc woodburning cookstove
• Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.
Cooking stove_Revision : June 2017
WARRANTY
APPLICATION*
PARTS LABOUR
Lifetime N/A
5 years N/A
5 years N/A
3 years N/A
2 years N/A
1 year N/A
N/A N/A
90 days N/A