Table of Contents
Advertisement
Symptom Cause
No lights
The printer is con-
or mes-
nected to an outlet
sages
with a voltage or fre-
appear on
quency that does not
the control
match the printer
panel.
specifications.
The Online
You did not wait long
indicator is
enough.
on and the
message
in the dis-
Print startup is not
play is
enabled.
"IDLE,"
but no
The defaults have
startup
been changed.
page
prints.
You haven't rebooted
the printer.
Troubleshooting
Solution
Check the voltage and frequency of the outlet.
Use a power source with the following specifi-
cations:
— Power
Japan: 100 VAC 50–60 Hz 12 amps
North America: 120 VAC 50–60 Hz
Europe: 220-240 VAC 50–60 Hz 6 amps
Latin America: 120 VAC 50–60 Hz 8 amps
220-240 VAC 50–60 Hz
— Voltage fluctuation
Japan: 100 VAC ±10%
North America: 120 VAC ±10%
Europe: 220-240 VAC ±10%
Latin America: 120 VAC ±10%
220-240 VAC ±10%
— Frequency fluctuation rate within 50/60
±3 Hz
Did you wait long enough? From a cold start,
the printer takes approximately 3 minutes to
warm up. Be sure you wait long enough for a
startup page before suspecting a problem.
Make sure the option to print startup is enabled
in Administration/Startup Options/Do Startup
Page.
Perform a restore defaults on the printer.
From your control panel, select Administration/
Miscellaneous/Restore Defaults/Factory
Defaults/Yes.
Can you print a simple sentence such as "This
is a test." from a simple application on your
computer (for example, WordPad or Note-
pad)? From your start menu on your computer,
select Start/Programs/Accessories/WordPad.
Reboot the printer and reprint the job. Do you
get an error page?
8 amps
6 amps
33
Advertisement
Table of Contents
