Urbana U37I Installation Manual page 56

Problem Possible Cause
Locking
Reset the Proflame IFC board
conditions
The pilot flame has gone out
Main burners
The remote control is not working
will not start
correctly
Leak in vent pipe
Improper vent configuration
Flame lifting
Terminal may be re-circulating flue
gases
The heater has just been started
Improper air shutter adjustment
Blue Flames
Improper restrictor setting
Burner not converted for 5x8
venting
Normal condition: after the
Glass fogs up appliance warms up the glass will
be clear.
The logs or glasses are placed
incorrectly
Flames are
burning
Improper air shutter adjustment
"dirty" or
sooting
Incorrect rating input
56
Troubleshooting
Solution
· Turn the system off by pressing the ON/OFF button on the
transmitter
· After approximately 2 seconds press the ON/OFF button on the
transmitter again.
· In the manual flame control mode, use the down arrow button to
reduce the flame to off, indicated by the word OFF displayed on
the transmitter LCD screen.
· Wait approximately 2 seconds and press the up arrow button, the
ignition sequence will start.
· With the transmitter off, disconnect main power from stove for a
few seconds then re-connect power.
· Wait approximately 2 seconds and press the Reset button on the
IFC
· See "Pilot will not remain lit"
· Replace the batteries
· Check for leaks in vent connections
· Check vent configuration with manual
· Check to see if terminal is on correctly
· May need to install high wind termination cap.
· Contact dealer
· Normal during start up, especially for 5x8 minimum venting:
flame will yellow as the fireplace heats up
· Adjust air shutter – contact your dealer
· Adjust restrictor – contact your dealer
· Refer to the Burner Conversion section of Maintenance & Service
**Due to additives in gas, glass may get hazy during operation**
Clean as needed.
· Check log positioning
· Check level of glasses layout
· Increase primary air by opening the air shutter and/or by
opening the vent restrictor
· Check for proper venting and blockage of the vent termination
· See also "Burners will not remain lit"
· Check manifold pressure and clock input rating for over-firing